Earn Your Wings (EYW) 2018 v7
Aug 20, 2018, 10:51 am
#751
Join Date: Dec 2017
Location: Deep River, Ontario
Programs: AC SE/1MM, Bonvoy Ambassador/Lifetime Titanium, ALL Diamond, Hilton Diamond
Posts: 236
However, the issue may affect others (you?), so FYI here is a response I got from the team today which indicates that multi-segment upgrades on one-way trips do not qualify for each segment because credits were only used once (even though the upgrades were made successfully in the sense that I was upgraded for each segment). That is news to me, but my read of the rules does not provide much clarity on this. Anybody seen this?
My question was - why were the 4 remaining upgrades ineligible?
"Hi Blair,
No worries, apologies for the confusion - emails can be a tough way of communicating sometimes. Let me try again!
With the four upgrade, within the screenshots, you'll notice there were no credits associated with the upgrades, therefore, the upgrades were not made successfully.
I hope that is more clear.
Best regards,
the Earn Your Wings team / ym"
Aug 20, 2018, 2:05 pm
#753
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
From the T's & C's:
Interpreting here, but I suppose their focus is on when you use eUpgrade Credits .... ie, you'll get credit for each eUpgrade transaction, and not the number of upgraded segments.
Up, Up, and Away Badge
Treat yourself and earn an extra reward! When you use eUpgrade Credits, bid upgrades, or paid upgrades for eligible flights during the course of the game, you’ll not only enjoy all the extras that come with them, but you will also receive the Up, Up, and Away Badge worth 200 Wings. This badge can be collected at any time during the booking and travel periods of the game, and can be earned multiple times.
Aug 20, 2018, 2:16 pm
#754
Join Date: Dec 2017
Location: Deep River, Ontario
Programs: AC SE/1MM, Bonvoy Ambassador/Lifetime Titanium, ALL Diamond, Hilton Diamond
Posts: 236
I think that is what they are saying, but it is a bit surprising to me, since the game is so segment-based.
Aug 20, 2018, 2:28 pm
#755
Join Date: Dec 2017
Location: Deep River, Ontario
Programs: AC SE/1MM, Bonvoy Ambassador/Lifetime Titanium, ALL Diamond, Hilton Diamond
Posts: 236
And, in their latest email to me a moment ago, they were very clear that this screenshot subset, as a specific example, represents one successful upgrade and one unsuccessful upgrade. I respectfully disagree, but the T&C wording is not supportive and I am not going to do any more about it, except I told them they might want to see a multi-segment upgrade actually being done in order to understand that it actually is two upgrades, not one.
Also, in the end, I think they just meant to use word ineligible, instead of unsuccessful.
Aug 20, 2018, 2:50 pm
#756
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
And, in their latest email to me a moment ago, they were very clear that this screenshot subset, as a specific example, represents one successful upgrade and one unsuccessful upgrade. I respectfully disagree, but the T&C wording is not supportive and I am not going to do any more about it, except I told them they might want to see a multi-segment upgrade actually being done in order to understand that it actually is two upgrades, not one.
Also, in the end, I think they just meant to use word ineligible, instead of unsuccessful.
Aug 20, 2018, 2:54 pm
#757
Join Date: Jan 2017
Location: YYC
Programs: AC SE100K/*G, Nexus
Posts: 211
I'll bet it's the second one that is considered ineligible (YHZ-YOW), because the graphic doesn't show any credits "against" it. I don't think they actually know what the upgrade screens look like when the online upgrade process is followed.
Aug 20, 2018, 3:03 pm
#758
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
I agree but ... I wouldn't use either the word "ineligible" nor "unsuccessful" to describe any part of the transaction in question.
