Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jan 30, 2019, 3:44 pm
#841
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I am happy to report that I just got off Fin 808 (C-GHQY) without a deflation. I was in 5D and that seat had been previously reported on the spreadsheet as having a deflation issue.
i tried to change seats before the flight , but the cabin was full. I switched to this flight from another Tokyo-Canada flight that was delayed and I got the lasr J seat- meaning no choice on seat selection.
It it has proven to me that even though a seat is listed as having an issue in the spreadsheet, it doesn’t mean one will still have a deflation issue today.
i tried to change seats before the flight , but the cabin was full. I switched to this flight from another Tokyo-Canada flight that was delayed and I got the lasr J seat- meaning no choice on seat selection.
It it has proven to me that even though a seat is listed as having an issue in the spreadsheet, it doesn’t mean one will still have a deflation issue today.
Reported in the wiki yesterday? Much higher probability that one may encounter the park bench today.
Reported weeks/months ago? Most likely fixed.
Jan 30, 2019, 5:22 pm
#842
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Let's just hope that they are now getting the 'new' fix, versus the 'old' fix which will just fail again. It would be nice to have a permanent end to this for all involved.
Jan 30, 2019, 5:31 pm
#843
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
For whatever reason, they have decided not to do this.
Jan 31, 2019, 2:58 am
#844
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
I dunno...I flew the same aircraft 30+ days a part and the same seat still was not fixed.
Jan 31, 2019, 3:25 am
#845
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
To me it is not a given that a seat will be fixed. Even if someone worked on it (whatever they do to it I don’t know) , is it truly “fixed” at that point?
Feb 4, 2019, 4:59 am
#846
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
I've had a bit of a weird communication from Air Canada re: deflating seats that I thought I'd share.
I had faulty seats on two flights in a row between LHR and YYZ. Was unable to move as J was full each time. Got the form from the SD on both flights. Hadn't heard anything or received compensation offer for four weeks so I submitted a customer care query. Was offered 2,000 miles (!!!) as a gesture of goodwill. Weirdly, the customer care agent seems to think I've already been provided compensation by 'the inflight team'.
It's super weird as my understanding was the inflight team doesn't provide compensation, this always comes afterwards and is triggered by the white form. Am I missing something?
I've pushed back and have requested compensation actually be provided, who knows what will happen. Last time I received 20,000 miles for my faulty seat so assumed I would receive the same for each flight on this itinerary given that they were both pancakes.
Had anyone else experienced this particular scenario?
I had faulty seats on two flights in a row between LHR and YYZ. Was unable to move as J was full each time. Got the form from the SD on both flights. Hadn't heard anything or received compensation offer for four weeks so I submitted a customer care query. Was offered 2,000 miles (!!!) as a gesture of goodwill. Weirdly, the customer care agent seems to think I've already been provided compensation by 'the inflight team'.
It's super weird as my understanding was the inflight team doesn't provide compensation, this always comes afterwards and is triggered by the white form. Am I missing something?
I've pushed back and have requested compensation actually be provided, who knows what will happen. Last time I received 20,000 miles for my faulty seat so assumed I would receive the same for each flight on this itinerary given that they were both pancakes.
Had anyone else experienced this particular scenario?
Feb 4, 2019, 5:42 am
#847
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
I've had a bit of a weird communication from Air Canada re: deflating seats that I thought I'd share.
I had faulty seats on two flights in a row between LHR and YYZ. Was unable to move as J was full each time. Got the form from the SD on both flights. Hadn't heard anything or received compensation offer for four weeks so I submitted a customer care query. Was offered 2,000 miles (!!!) as a gesture of goodwill. Weirdly, the customer care agent seems to think I've already been provided compensation by 'the inflight team'.
It's super weird as my understanding was the inflight team doesn't provide compensation, this always comes afterwards and is triggered by the white form. Am I missing something?
I've pushed back and have requested compensation actually be provided, who knows what will happen. Last time I received 20,000 miles for my faulty seat so assumed I would receive the same for each flight on this itinerary given that they were both pancakes.
Had anyone else experienced this particular scenario?
I had faulty seats on two flights in a row between LHR and YYZ. Was unable to move as J was full each time. Got the form from the SD on both flights. Hadn't heard anything or received compensation offer for four weeks so I submitted a customer care query. Was offered 2,000 miles (!!!) as a gesture of goodwill. Weirdly, the customer care agent seems to think I've already been provided compensation by 'the inflight team'.
It's super weird as my understanding was the inflight team doesn't provide compensation, this always comes afterwards and is triggered by the white form. Am I missing something?
I've pushed back and have requested compensation actually be provided, who knows what will happen. Last time I received 20,000 miles for my faulty seat so assumed I would receive the same for each flight on this itinerary given that they were both pancakes.
Had anyone else experienced this particular scenario?
Feb 4, 2019, 6:42 am
#848
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
Unacceptable. Demand $1000 instead if they don't want to give you the usual amount of points. 2000 points are absolutely worthless, way too low. That being said, I have two lingering compensation claims from January, usually takes less than 10 business days for a response, and are now overdue.
Feb 4, 2019, 7:54 am
#849
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Feb 4, 2019, 9:43 am
#850
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
Yeah they wrote that to me. I provided both the white forms' ref numbers in my first communication with them. No idea if she actually checked the status of them.
Feb 4, 2019, 10:01 am
#851
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
From your profile info on the left, it looks like you're E35K? I wonder if status has any relationship to compensation? I haven't kept tabs on the anecdotal compensation posts in this thread. The most recent ones have been monetary comp, but from what I can recall, it was for mainly E50K and up... were there any non-status or lower-status AC passengers with deflated seats who received similar dollar amounts to say, SEs? (comparing similar base fare and flight length only as this makes it more "apples to apples")
Feb 4, 2019, 11:54 am
#853
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Great news, folks, it appears DeflateGate, at least on select long haul flights is a thing of the past! In particular, it would appear that AC is now handing out mattresses which ameliorates the issue altogether.
Source : this trip report
-James
Source : this trip report
-James
And to spare anyone further pain and time, it's the exact same Signature Service mattress pad that is well-documented in this forum.
Feb 4, 2019, 12:57 pm
#854
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
As Nomad points out, they are only referring to the mattress pad, which became part of the picture with Signature Service...
The vlogger is lucky he did not get a deflated seat!
Feb 4, 2019, 1:04 pm
#855
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904