Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Mar 30, 2019, 3:53 am
#1532
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Mar 30, 2019, 5:33 am
#1533
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Mar 30, 2019, 5:48 am
#1534
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,776
Doesn't the SD have to note the details of the incident on some form or logbook that then gets submitted to head office for the card to become valid/activated/whatever? I once had one of those cards that didn't work and had to fill in a customer relations form to get my compensation. I seem to recall telling this to someone at AC (SD or concierge, probably) and them telling me the SD probably had forgotten to note that the card had been issued to me.
Mar 30, 2019, 6:02 am
#1535
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Doesn't the SD have to note the details of the incident on some form or logbook that then gets submitted to head office for the card to become valid/activated/whatever? I once had one of those cards that didn't work and had to fill in a customer relations form to get my compensation. I seem to recall telling this to someone at AC (SD or concierge, probably) and them telling me the SD probably had forgotten to note that the card had been issued to me.
Mar 30, 2019, 6:09 am
#1536
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
Beats me... every time I get a card the SD opens a bin up, grabs a box of the cards, picks one and gives it to me. I don't recall seeing them perform any other writing action, but it is very possible they went away somewhere and recorded it... since there is no stub, either they memorized the code on the card (opens up possibilities for errors without a stub portion), or they simply recorded something like name/flight/seat... the last time I received a comp card was a few months ago and didn't notice the SD writing anything elsewhere after handing me the card... maybe @ACYYZ/SD can clarify.
Mar 30, 2019, 6:14 am
#1537
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Yes, I knew it goes in the logbook (it's gotta be fixed/looked at!)... but the electronic on-board report I didn't know about.
We were wondering how AC reconciles the comp card online submission since there was no stub like the white (former green) comp forms. So it's probably the electronic on-board report?
Mar 30, 2019, 10:37 am
#1539
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Nothing worse (and more ironic) than a missed upgrade from BNE due to the last J seat being broken, to get into a J pod for YVR-YYZ yesterday and have solid plastic back to try and fall asleep on.
They also changed the password so I couldn't reset it.
In charge was great about it and had a form ready. Still frustrating as I didn't sleep a wink on BNE-YVR
They also changed the password so I couldn't reset it.
In charge was great about it and had a form ready. Still frustrating as I didn't sleep a wink on BNE-YVR
Mar 30, 2019, 10:50 am
#1540
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
@lcohen999
Sorry to hear about your experiences.
OK, that's hilarious.
It's like a giant cat and mouse game.
In today's episode of Punishing Your Customers........
1. Buy J and get stay-flat
2. Try to use rondelle reset. But now, new passcode, lol (@yyznomad, time to update the wiki)
3. Ask SD for form..... and they seem to have not been boarded, accidentally.....
4. Argue with AC that seat was deflated but no forms available
5. Argue with AC over compensation (which really isn't, just a coupon toward future purchase of another box of corn flakes)
Maybe I should be more creative with my #AirCanadaCamping efforts.
Sorry to hear about your experiences.
OK, that's hilarious.
It's like a giant cat and mouse game.
In today's episode of Punishing Your Customers........
1. Buy J and get stay-flat
2. Try to use rondelle reset. But now, new passcode, lol (@yyznomad, time to update the wiki)
3. Ask SD for form..... and they seem to have not been boarded, accidentally.....
4. Argue with AC that seat was deflated but no forms available
5. Argue with AC over compensation (which really isn't, just a coupon toward future purchase of another box of corn flakes)
Maybe I should be more creative with my #AirCanadaCamping efforts.
Mar 30, 2019, 1:25 pm
#1542
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
Of course, now in J you can pay extra for seat reset code - didn’t everyone get the promo for discount on 1st seat reset?
oh yeah, dear AC customers, please ignore our advertising- you cannot believe anything we say. 😫
oh yeah, dear AC customers, please ignore our advertising- you cannot believe anything we say. 😫
Mar 30, 2019, 3:23 pm
#1543
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
@lcohen999
Sorry to hear about your experiences.
Maybe I should be more creative with my #AirCanadaCamping efforts.
Sorry to hear about your experiences.
Maybe I should be more creative with my #AirCanadaCamping efforts.
That said, 12C on the 787 isn't bad, even on a 13 hour flight...other than being way too close to the lav
Mar 30, 2019, 3:32 pm
#1544
Join Date: Mar 2019
Programs: Air Canada Altitude, Star Alliance
Posts: 4
What’s the compensation you get for a CPH-YYZ deflated seat
This typically happens on about 1/2 the flights on a 777-787. Yesterday I was on the CPH-YYZ flight on a newly painted 787 sitting at 5A (only 1 window btw) and the seat deflated about 1 hour into the flight when they just started the meal service. The flight director, who oddly enough served me a few weeks earlier on a FRA flight and where I had the same issue on a 777, offered to do the usual reset (the full one, where they press a button under the pod). It worked for about 2 hours, woke up with a sore back. Cabin was full and there were no employees to move so she padded the seat with a couple of blankets and it was slightly better but seriously, they charge $4k per segment and offered me $500 last time. I’d be more comfortable in a working Premium Economy. So I tried another approach
I asked them to move me to Premium Economy where they had an employee they could move. Can I ask for them to compensate me for the difference in price instead of the usual $500 they give (is it still $500? I heard they went up to $800 now for this issue?). The difference in price is about $2,500 or so. Has anyone tried this? What will it take for Air Canada to take this issue seriously, I get so upset when I see those big “Signature Class” ads showing how wonderful it is, when it’s usually not...
I asked them to move me to Premium Economy where they had an employee they could move. Can I ask for them to compensate me for the difference in price instead of the usual $500 they give (is it still $500? I heard they went up to $800 now for this issue?). The difference in price is about $2,500 or so. Has anyone tried this? What will it take for Air Canada to take this issue seriously, I get so upset when I see those big “Signature Class” ads showing how wonderful it is, when it’s usually not...