Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Mar 27, 2019, 3:20 pm
#1516
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
We know a comfortable seat makes a journey more pleasant,
Maybe they should just rename Signature Class to Premium Rouge and stop worrying about the seats.
Mar 27, 2019, 6:08 pm
#1518
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Mar 27, 2019, 6:54 pm
#1519
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Mar 28, 2019, 2:53 am
#1521
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Despite the SD asking AC not to fly the plane, they did so with half the bathrooms in both J and Y inoperable. Due to the reduced functionality and turbulence that made it impossible to stand in line to wait for it to become available, I was never able to use it during the flight. Everyone in J was complaining and the SD had to personally apologize to everyone in J as we were waiting to deplane.
Mar 28, 2019, 11:25 am
#1522
Join Date: May 2012
Posts: 492
You’ll have to write in As I know from past experience but even if it’s logged you don’t get compensation unless you write in and complain. Not sure what other experience is
Mar 28, 2019, 12:04 pm
#1523
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
It’s happened to me before and they gave me and I FE not working card annotated a bit . The customer service people didn’t like that but at least it proved that a) it wasn’t available and b) had proof something went wrong.
You’ll have to write in As I know from past experience but even if it’s logged you don’t get compensation unless you write in and complain. Not sure what other experience is
Mar 28, 2019, 1:22 pm
#1524
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,198
Do we proactively ask AC for spares via email citing shortages? I think photos have AC's form/reorder #. If they deny then email chain would help when they deny a future claim due to a missing form.
Do we ask a friendly SD for spares?
The simplest way to cover 50% of flight possibilities if a deflated seat occurs on a flight landing in Canada: If they are out of forms, I will politely ask them to have a ground staff supervisor bring one onboard before deplaning or on to the jetbridge.
Last edited by expert7700; Mar 28, 2019 at 1:29 pm
Mar 28, 2019, 1:31 pm
#1525
Join Date: May 2012
Posts: 492
Yes I know but he annotated that card to say it was a deflated seat so that at least it was source data and there was a reference number. It was a bit weird but it did work and it actually justified my contention but I couldn’t get form because one didn’t exist on board. And I got the usual compensation for a deflated seat not a 15% coupon but one gets for the IFE. I guess what I am saying is that if they don’t have a form, you will struggle especially if it’s not the first occurrence of a complaint, but with one example, I’ve managed With another type of complaint form suitably annotated.
Mar 28, 2019, 1:37 pm
#1526
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Yes I know but he annotated that card to say it was a deflated seat so that at least it was source data and there was a reference number. It was a bit weird but it did work and it actually justified my contention but I couldn’t get form because one didn’t exist on board. And I got the usual compensation for a deflated seat not a 15% coupon but one gets for the IFE. I guess what I am saying is that if they don’t have a form, you will struggle especially if it’s not the first occurrence of a complaint, but with one example, I’ve managed With another type of complaint form suitably annotated.
I wonder how AC reconciled yours with a deflated seat and not an actual IFE issue.
Mar 28, 2019, 1:50 pm
#1527
Join Date: May 2012
Posts: 492
I agree, but it was when I was having a really bad run a few months ago what with 75% of my seats being deflated and the customer service people insinuating I was making it up. So I more or less refused to leave the plane unless they gave me some written proof :-)
Mar 28, 2019, 2:26 pm
#1529
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Mar 28, 2019, 2:26 pm
#1530
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
The photocopier broke...the intern forgot to order more forms from the printing supplier....someone assumed that if forms aren't loaded, then there is no proof given to customer for stay-flat. This nonsense does not look good for AC.