Flights not posting to altitude dashboard
#106
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Maybe AQM/AQS posting is back to normal? I've had my Nov 16 and Nov 18 flights post automatically. Still missing a segment from Nov 16 that I'll probably have to request manually. All my segments for Nov 18 have posted correctly.
#107
Join Date: Apr 2012
Location: YYZ
Programs: AC 75K
Posts: 57
There is certainly some issue with the miles posting. I have not had a single automatic posting since late October. Every flight had to be requested for mileage. I waited sometimes 15 days before making the requests.
#108
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
The flights I have this week will bring me to within $40 of the 20k. The flights from 3 weeks ago should have brought me over it. If AC is somehow weasling out of giving me the AQD then I would need to find a way to spend $50 AQD this week because I'm shutting down the travel for December.
Anyway, I don't think things are back to normal is my point.
#109
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
I don't think so. I'm still waiting on:
1/2 of the November 14 AV flights did post okay, as did a November 17 one, but I wouldn't say it's back to normal.
- November 7, AC
- November 9, AC
- November 12 (2 of 2), both AC
- November 14 (1 of 2), both AV
- November 23 (3 of 3), 2 AV and 1AC - not that the AC one would have posted this quickly, but AV sometimes does
1/2 of the November 14 AV flights did post okay, as did a November 17 one, but I wouldn't say it's back to normal.
#110
Join Date: Nov 2018
Location: YYZ
Programs: Air Canada SE /*A Gold, Emirates Skywards Silver, Marriott Titanium Elite
Posts: 131
My individual flights are posting, but although I've met the requirements for E50K (both AQM and AQD), my account is still showing as E35K as opposed to E50K
#111
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Assuming you've gone up to E50k this year from E35k, this is likely because you met the qualifications after 10/15 which is the cutoff for early recognition.
Last edited by WaytoomuchEurope; Nov 24, 2018 at 9:25 pm Reason: Typo
#112
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
#113
Join Date: Nov 2018
Location: YYZ
Programs: Air Canada SE /*A Gold, Emirates Skywards Silver, Marriott Titanium Elite
Posts: 131
Thank you!
#114
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
You're right, it was after 10/15. But my Altitude Dashboard says "Next Goal: E50K" which was confusing me. I assumed it would at least send me an email saying I've met the E50K requirements but that my benefits would kick in after the new year or something along those lines.
#116
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
The flights I have this week will bring me to within $40 of the 20k. The flights from 3 weeks ago should have brought me over it. If AC is somehow weasling out of giving me the AQD then I would need to find a way to spend $50 AQD this week because I'm shutting down the travel for December.
To add a data point; my flight from Oct 31 posted manually on Aeroplan but it does not appear to be fully posted to Altitude based on my dashboard. They had given me 25% AQM initially when I submitted the online form. Then when I called in - and Aeroplan told me to fill in an online complaint - I subsequently received a manual adjustment for 75% AQM + 15% Comfort AQM. These two line items appear on my Aeroplan but only the 15% AQM appears as a line item on my Altitude! And these were not added to my MM counter, and I'm soooo close. So the saga continues.
I have one more quick trip to Germany; and these flights should have been more than enough to requalify me for SE and I too plan to shut down travel until 2019.
But depending on how these post, along with whether the 75% AQM missing line item gets added to Altitude, I may have to make a quick MR to ensure I make SE again...I don't want to chance it, even though Altitude shorted me my miles (including the Comfort double AQM which has gone nowhere despite my attempts to get them posted).
Truly, it's sad how simple transactions (since these were all AC issued tickets on AC metal) cannot be properly tracked and posted to Altitude.
#117
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,429
I also submitted another request on line for credit for 13-16 Nov flights. These had IRROPs and ticket number changes so lets see how long these take to post.
#118
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
#119
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Meanwhile over on this side of the world...
AI flights are posting within 24ish hours to both Altitude and Aeroplan
ET flights are posting within 72 hours to both Altitude and Aeroplan
TG flights are posting within 48 hours to both Altitude and Aeroplan
The added perk so far this trip other than flights posting well from these *A partners?
A cockroach was on my meal tray with AI the other day.
AI flights are posting within 24ish hours to both Altitude and Aeroplan
ET flights are posting within 72 hours to both Altitude and Aeroplan
TG flights are posting within 48 hours to both Altitude and Aeroplan
The added perk so far this trip other than flights posting well from these *A partners?
A cockroach was on my meal tray with AI the other day.
#120
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Another quick datapoint.
My AI flight from yesterday posted within 15 hours. I think that is record time, at least for me.
Now there was no IFE and no immigration forms for the arrival country, nor priority check-in, but at least the status miles posted quickly.
My AI flight from yesterday posted within 15 hours. I think that is record time, at least for me.
Now there was no IFE and no immigration forms for the arrival country, nor priority check-in, but at least the status miles posted quickly.