Flights not posting to altitude dashboard
Nov 11, 2018, 4:13 pm
#76
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
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Posts: 44,354
Thanks - had no idea they go to the same place. Why do they make it so confusing?!? (Well, or maybe I'm easily confused.)
Ah...OK! I don't know how you keep track of the rules; I have a hard time just keeping track that my miles are posting! I vow that for 2019, I'm starting a spreadsheet with my first flight in January!
Thanks again for all the help.
Ah...OK! I don't know how you keep track of the rules; I have a hard time just keeping track that my miles are posting! I vow that for 2019, I'm starting a spreadsheet with my first flight in January!
Thanks again for all the help.
Nov 15, 2018, 9:24 am
#78
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Nov 15, 2018, 12:17 pm
#79
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
I did two flights on November 4th, both of which posted 3 days later. But my flights from November 7th and 9th have not yet posted, nor have my two flights from Monday. Or my two AV flights yesterday - you might laugh, but sometimes they do post that quickly, although I wouldn't yet consider them overdue. Monday's AC flights aren't really overdue either, given I'd say it's usually about 3-6 days.
Nov 16, 2018, 7:09 am
#82
Join Date: Dec 2017
Location: Deep River, Ontario
Programs: AC SE/1MM, Bonvoy Ambassador/Lifetime Titanium, ALL Diamond, Hilton Diamond
Posts: 236
Something certainly changed in late October versus my experience.
From Oct 26 to Nov 7, I had 5 one ways/8 segments - domestic and international, all AC.
Only 1 trip/1 segment posted properly - the rest, I waited until the 8 days and input them online, with an immediate online and email response indicating the request was accepted and miles/flights/$$ showed up the next day.
I am trying to get to 200 segments for 2018 and I hope I do not have to input every one until I get there.
From Oct 26 to Nov 7, I had 5 one ways/8 segments - domestic and international, all AC.
Only 1 trip/1 segment posted properly - the rest, I waited until the 8 days and input them online, with an immediate online and email response indicating the request was accepted and miles/flights/$$ showed up the next day.
I am trying to get to 200 segments for 2018 and I hope I do not have to input every one until I get there.
Nov 16, 2018, 12:42 pm
#83
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
Agree.
My two missing flights were Oct 19, and Oct 31. I'm still waiting for a resolution to my issue noted in post #63...I called Aeroplan, who then redirected me back to fill out an online form on Air Canada regarding "Complaints".
The Aeroplan agent I spoke to tried many ways to get the points posted, and even spoke to the "Credit Department" - the who call took about 40 minutes, but in the end, she could not fix it.
At least I have heard back from someone from AC, and hopefully all will be credited / fixed before Dec 31.
My two missing flights were Oct 19, and Oct 31. I'm still waiting for a resolution to my issue noted in post #63...I called Aeroplan, who then redirected me back to fill out an online form on Air Canada regarding "Complaints".
The Aeroplan agent I spoke to tried many ways to get the points posted, and even spoke to the "Credit Department" - the who call took about 40 minutes, but in the end, she could not fix it.
At least I have heard back from someone from AC, and hopefully all will be credited / fixed before Dec 31.
Nov 16, 2018, 7:43 pm
#84
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Is this issue also affecting AQD? We all know it's more manual than AQM, so I'm curious whether people are now starting to get flights with AQD posted but no AQM, or whether that's delayed as well. I've not had any AQD post for the flights that are missing AQM, but I'm also not really outside what I would consider normal for AQD posting (9, 7, 4 and 4 days since the flights, while I would consider about 6-10 to be fairly typical). AQD did post normally for my November 4th flights, just like AQM.
Nov 17, 2018, 5:09 am
#85
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
One of my AV flights from the 14th posted overnight. Oddly, it was the return and not the outbound.
Nov 17, 2018, 7:22 am
#86
Join Date: Jan 2013
Location: YYC
Programs: AC-E50K, *G, WS-Gold, Nexus, HH-Diamond, Marriott-Gold, Hertz-PC
Posts: 182
Nov 17, 2018, 8:30 am
#87
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
They should be one, but...
Nov 17, 2018, 7:20 pm
#88
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
I've had one flight from Nov 12 post automatically, out of 2 flights that day. Still have to manually request credit for the flights I took week of Nov 4th. Something definitely is going on...
Nov 19, 2018, 6:35 pm
#90
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I am at 11 days for an LH flight. Miles posted - quickly in fact. Dollars not so much. I am a bit itchy for the AQD because it would put me over the $20k. I know nothing will happen status-wise until next year, but I feel somehow nervous I won't get those dollars and will fall short.
Looking for an opinion on how long to leave missing AQD before a phone call goes in?
Looking for an opinion on how long to leave missing AQD before a phone call goes in?