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Branded Fares; AC changes booking classes/fare classes for Tango & Flex

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Old Oct 2, 2017, 8:39 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: canadiancow
What are Branded Fares?

Branded Fares (also called Fare Families) are the concept of airlines grouping fares together that share the same characteristics - for example, penalties (changes, refunds), baggage allowance, seat selection (none, paid, or free), mileage accrual, in-flight meals, priority airport services (boarding, check-in) etc.

Air Canada's Branded Fares: The Past

Air Canada has long utilised the concept of Branded Fares, primarily in its Economy Cabin. At present, there are three brands that people are familiar with: Tango, Flex, and Latitude.

In the past, AC has used other brands, including Tango Plus, Latitude Plus, Leisure, Tourist, and Relax & Return.

Until late September 2017, the fare brand was exclusively controlled by the 'booking class' (also called fare class, or the more technical term RBD - reservation booking designator) on each flight segment.

Air Canada's current Economy fare structure is: Y B M U H Q V W G S T L A K

Latitude is Y B
Flex was M U H Q V (W G for domestic and US flights)
Tango was (W G for international fights) S T L A K.

For example, if you were booking an itinerary within Canada or between Canada and the US, and wanted a Flex fare, all you needed to worry about was that each flight was booking in G or higher.

Air Canada's Branded Fares: The Present

On 19 September 2017 at its Investor Day, Air Canada announced that it will be utilising the concept of Branded Fares much more.

All Air Canada fares in all markets have been assigned a 'brand code' as follows:

- Basic: BA
- Standard: TG
- Flex: FL
- Comfort: CO
- Latitude: LT
- Premium Economy Lowest: PL
- Premium Economy Flexible: PF
- Business Class Lowest: EL
- Business Class Flexible: EF

For domestic and US transborder fares, the brand code will appear at the end of the fare basis code (i.e. V3WCTG, V3WCFL etc.). On international fares, while the fares are assigned the brand codes within reservation systems, they will generally not appear on the fare basis code.

For flights within Canada and between Canada and the US, booking classes M U H Q V W G S T L K G will now be used for both Standard and Flex fares, in three possible ways:

1. A distinct separation will remain (i.e. M U H Q V W G always as Flex, S T L K G always as Standard)
2. Some booking classes will overlap (i.e. M U H Q V W G as Flex, and V W G S T L K G as Standard - V W G overlap the two brands)
3. All booking classes are both Flex and Standard.

Air Canada may change how they file fares in a specific market at any point in time.

An example for Toronto to Timmins is included below, showing how Standard and Flex fares are available through all booking classes:

Code:
YTO-YTS CXR-AC WED 01NOV17 CAD
 
 AC-ACK/TG - TANGO
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 1 A21ZATG A X 77.00 R15DE T22SE 21/1 -/ - 100
 2 L21ZATG L X 92.00 R15DE T22SE 21/1 -/ - 100
 3 T14WLATG T X 123.00 ---- 14/1 -/ - 100
 4 T14ZLATG T X 129.00 ---- 14/1 -/ - 100
 5 S10WLATG S X 154.00 ---- 10/1 -/ - 100
 6 S10ZLATG S X 159.00 ---- 10/1 -/ - 100
 7A G10WLATG G X 176.00 ---- 10/1 -/ - 100
 8A G10ZLATG G X 183.00 ---- 10/1 -/ - 100
 9A G5ZLATG G X 209.00 ---- 5/1 -/ - 100
 10A W7WLATG W X 228.00 ---- 7/1 -/ - 100‡
 11A W7ZLATG W X 234.00 ---- 7/1 -/ - 100‡
 12A G0ZLATG G X 239.00 ---- -/‡ -/ - 100
 13A V3WLATG V X 276.00 ---- 3/1 -/ - 100
 14A V3ZLATG V X 281.00 ---- 3/1 -/ - 100
 15A V0WLATG V X 293.00 ---- -/‡ -/ - 100
 16A V0ZLATG V X 303.00 ---- -/‡ -/ - 100
 17A Q0ZLATG Q X 330.00 ---- -/‡ -/ - 100
 18A H0ZLATG H X 389.00 ---- -/‡ -/ - 100
 19A U0ZLATG U X 430.00 ---- -/‡ -/ - 100
 20A M0ZLATG M X 500.00 ---- -/‡ -/ - 100
 
 AC-ACK/FL - FLEX
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 21A A21ZAFL A X 117.00 R15DE T22SE 21/1 -/ - 100
 22A L21ZAFL L X 132.00 R15DE T22SE 21/1 -/ - 100
 23A T14WLAFL T X 163.00 ---- 14/1 -/ - 100
 24A T14ZLAFL T X 169.00 ---- 14/1 -/ - 100
 25A S10WLAFL S X 194.00 ---- 10/1 -/ - 100‡
 26A S10ZLAFL S X 199.00 ---- 10/1 -/ - 100‡
 27I G10WLAFL G X 216.00 ---- 10/1 -/ - 100
 28I G10ZLAFL G X 223.00 ---- 10/1 -/ - 100
 29I G5ZLAFL G X 249.00 ---- 5/1 -/ - 100
 30I W7WLAFL W X 268.00 ---- 7/1 -/ - 100
 31I W7ZLAFL W X 274.00 ---- 7/1 -/ - 100
 32I G0ZLAFL G X 279.00 ---- -/‡ -/ - 100
 33I V3WLAFL V X 316.00 ---- 3/1 -/ - 100
 34I V3ZLAFL V X 321.00 ---- 3/1 -/ - 100
 35I V0WLAFL V X 333.00 ---- -/‡ -/ - 100
 36I V0ZLAFL V X 343.00 ---- -/‡ -/ - 100
 37I Q0ZLAFL Q X 370.00 ---- -/‡ -/ - 100
 38I H0ZLAFL H X 429.00 ---- -/‡ -/ - 100
 39I U0ZLAFL U X 470.00 ---- -/‡ -/ - 100
 40I M0ZLAFL M X 540.00 ---- -/‡ -/ - 100
 
 AC-ACK/LT - LATITUDE
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG‡
 41 B0ALT B X 594.00 ---- -/‡ -/ - 100‡
 42 Y0ALT Y X 655.00 ---- -/‡ -/ - 100
 43 Y Y X 1764.00 ---- - -/ - 1
 
 AC-ACK/EF - BUSINESS FLEXIBLE
 AC YTOYTS 01NOV17
 V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
 44 J J‡X 1964.00 ---- - -/ - 1
 
 1* TRAVEL MUST BE NONSTOP OR DIRECT
 100* 1. YTO-YTS
How do I make sure I'm booking the fare type I want?

If booking on Air Canada's website, choosing the fare type in the search results should give you a fare in that category, regardless of the booking class letter.

Otherwise, you will need to check the fare basis codes for all flights on your ticket to ensure they should the correct suffix (TG for Standard, FL for Flex).

If you book flights using a corporate booking tool such as Concur or GetThere, you may want to check with your travel administrator that the site is properly configured to display the branded fares according to brand code and not booking class.

What about milage accrual on Aeroplan?

The Aeroplan website has not yet been updated to reflect accrual, however you should expect to earn miles based on the fare type purchased (i.e. a domestic Flex K fare should earn 100% and a Standard M fare should earn 25%).

What about milage accrual on other programmes?

No data is currently available to support this, but in the absence of changes listed by the respective programme, the expectation is flights will continue to earn on those programmes based on the booking class letter.

What about milage accrual to Aeroplan when the flight is booked as a codeshare (i.e. UA*AC) and operated by Air Canada?

No data is currently available to know what happens. Codeshares map to specific booking class letters, not fares.

What about international fares?

There have currently been no changes to international fares. Branding of these fares still exists, but Air Canada has a lot less flexibility in filing fares in specific markets (for example, Transatlantic fares that are covered by the A++ Joint Venture).

How can my travel agent book branded fares?

AC has a guide here which describes how a TA can book TG or FL branded fares: https://www.aircanada.com/content/da...de_v1.0_EN.pdf

Air Canada's Branded Fares: The Future

On 19 September 2017 at its Investor Day, Air Canada also announced it may introduce a new "ULCC" fare brand below Tango to respond to markets in which it faces competition from Ultra Low Cost Carriers, as well as a "Comfort" brand between Flex and Latitude. Watch this space for future developments.
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Branded Fares; AC changes booking classes/fare classes for Tango & Flex

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Old Sep 24, 2017, 7:56 pm
  #61  
 
Join Date: Jul 2008
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Originally Posted by canadiancow
They don't book into Tango
Allow me to rephrase: I wonder at what point the (luggage etc.) restrictions on classic aeroplan tix will match those of ULC rather than Tango.
biglinguist is offline  
Old Sep 25, 2017, 11:08 am
  #62  
 
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So just tried to build a complex multi-segment (14 segments total on ITA) and I specified booking class G and every option came up all 14 segments as Tango G for a total price of $1269 CDN. I then changed the booking class to V and all of them came up as Flex V for $1599 CDN. This is being a big PITA for trying to find decent flights for EYW now. Because I know that AC has G fares available (I looked each up individually on their website) but can't specify Flex G in ITA.
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Old Sep 25, 2017, 11:33 am
  #63  
 
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Originally Posted by ScGhost0
So just tried to build a complex multi-segment (14 segments total on ITA) and I specified booking class G and every option came up all 14 segments as Tango G for a total price of $1269 CDN. I then changed the booking class to V and all of them came up as Flex V for $1599 CDN. This is being a big PITA for trying to find decent flights for EYW now. Because I know that AC has G fares available (I looked each up individually on their website) but can't specify Flex G in ITA.
On ITA in the advanced code section where you specify ‘f bc=g’, try this instead (without quotes) ‘f ac..-fl’. This will tell it to price using AC fares that the basis code ends in FL. This will only work for Canada and US fares as international fares don’t use those suffixes.

However if you are using the Powertools to try and book on AC’s website, it may revert to Tango because only the booking class is passed, not the fare basis.
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Old Sep 25, 2017, 11:37 am
  #64  
 
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Thanks D582. I just tried it and it still only gives me V fares and not the G fares I can see using EF and AC's website. But I will hang on to that command and try it out for others later too
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Old Sep 25, 2017, 8:30 pm
  #65  
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Posts: 44,354
Okay I just booked my first EYW run. On one fare, L is the cheapest Flex. It's also the cheapest Tango. I booked it all online, then called in. She laughed when I mentioned "fare basis codes", but she confirmed that fare was TG.

I'm on hold and she's talking to ticketing now.

They really didn't think this through. It's broken for anyone using an OTA that can't specify this.

Edit: Ticketing couldn't do it. Have to wait for rates in the morning. Sigh.

Last edited by canadiancow; Sep 25, 2017 at 8:43 pm
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Old Sep 26, 2017, 8:06 am
  #66  
 
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Originally Posted by canadiancow
Okay I just booked my first EYW run. On one fare, L is the cheapest Flex. It's also the cheapest Tango. I booked it all online, then called in. She laughed when I mentioned "fare basis codes", but she confirmed that fare was TG.

I'm on hold and she's talking to ticketing now.

They really didn't think this through. It's broken for anyone using an OTA that can't specify this.

Edit: Ticketing couldn't do it. Have to wait for rates in the morning. Sigh.
Ticketing couldn't do what exactly?

Isn't AC Ticketing and Rates 24h?
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Old Sep 26, 2017, 9:10 am
  #67  
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Originally Posted by SparseFlyer

Isn't AC Ticketing and Rates 24h?
But my understanding is that rates works offline. The agent sends the case and waits for an answer.
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Old Sep 26, 2017, 10:01 am
  #68  
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Posts: 44,354
Originally Posted by SparseFlyer
Ticketing couldn't do what exactly?

Isn't AC Ticketing and Rates 24h?
Ticketing couldn't change my L...TG to an L...FL fare basis.

Ticketing and rates are different departments. Ticketing is 24 hours, rates is not.

In the end, I figured out how to get the whole thing done online, so I cancelled the original, and rebooked it.

I am officially booked in Flex (L) on one flight for EYW though. I'm a little nervous that it won't post correctly.
canadiancow is offline  
Old Sep 26, 2017, 10:23 am
  #69  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
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Share the knowlage then, cow. What tool allows booking basis codes in this overlapping-namespace world?
RangerNS is offline  
Old Sep 26, 2017, 10:25 am
  #70  
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Originally Posted by RangerNS
Share the knowlage then, cow. What tool allows booking basis codes in this overlapping-namespace world?
The AC website. Just click the "Flex" option in the search.
canadiancow is offline  
Old Sep 26, 2017, 11:43 am
  #71  
 
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Well that was fast - our Concur site is now showing the Flex fares - I managed to book into one and it is the true flex fare. Also received a forwarded apologetic letter from Air Canada to our travel agency.
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Old Sep 26, 2017, 11:57 am
  #72  
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Originally Posted by canadiancow
Ticketing couldn't change my L...TG to an L...FL fare basis.

Ticketing and rates are different departments. Ticketing is 24 hours, rates is not.

In the end, I figured out how to get the whole thing done online, so I cancelled the original, and rebooked it.

I am officially booked in Flex (L) on one flight for EYW though. I'm a little nervous that it won't post correctly.
Dude, rates is 24h. Who told you this info?
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Old Sep 26, 2017, 12:24 pm
  #73  
 
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Originally Posted by yyznomad
Dude, rates is 24h. Who told you this info?
The person who wants CC to get off the phone.
songsc is offline  
Old Sep 26, 2017, 12:35 pm
  #74  
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Originally Posted by songsc
The person who wants CC to get off the phone.
Lol. Sounds about right.
yyznomad is offline  
Old Sep 26, 2017, 1:26 pm
  #75  
 
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Originally Posted by songsc
The person who wants CC to get off the phone.
Rephrase: The agent who hung up, answered again.
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