Sep 1, 2017, 7:08 pm
Last edit by: tcook052
Links to the other threads where the OSM - Onboard Service Manager is mentioned.
Weird or just plain incorrect things FAs/SDs have said while on board
Mentions starting with post 437
http://www.flyertalk.com/forum/air-canada-aeroplan/1675221-weird-just-plain-incorrect-things-fas-sds-have-said-while-board-30.html
Summary of North America Executive class meal service
Mentions starting with post 3278
http://www.flyertalk.com/forum/air-canada-aeroplan/982441-summary-north-america-executive-class-meal-service-219.html
Weird or just plain incorrect things FAs/SDs have said while on board
Mentions starting with post 437
http://www.flyertalk.com/forum/air-canada-aeroplan/1675221-weird-just-plain-incorrect-things-fas-sds-have-said-while-board-30.html
Summary of North America Executive class meal service
Mentions starting with post 3278
http://www.flyertalk.com/forum/air-canada-aeroplan/982441-summary-north-america-executive-class-meal-service-219.html
OSM - Onboard Service Manager on AC flights
Apr 21, 2017, 8:45 am
#1
Original Poster
Join Date: May 2005
Location: YYZ
Programs: AC Altitude 35K, AA, Marriott Silver Elite, NEXUS
Posts: 357
OSM - Onboard Service Manager on AC flights
Sorry if I missed this...boarding at SFO a woman in a brown dress uni is greeting us as we board..AC name tag with first and last name. I assumed she was the SFO concierge (if they have one) but no..she actually rode with us to YYZ. She walked up and down the aisle with an Ipad glancing down and talking to a few pax. It was a fairly bumpy ride so no time for small talk with the FAs as to who she was....is this new or a trial thing or???
Apr 21, 2017, 9:33 am
#4
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
Apr 21, 2017, 9:53 am
#5
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
SFO has concierges and they have been very good.
The description fits the new AC pilot program where they have on-board service managers evaluating the service/product. Mostly by talking to SEs.
The description fits the new AC pilot program where they have on-board service managers evaluating the service/product. Mostly by talking to SEs.
Apr 21, 2017, 3:01 pm
#9
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
She was probably doing a time and motion study to see if they can cram anymore seats into the aircraft.
Apr 21, 2017, 4:36 pm
#10
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 913
Apr 21, 2017, 5:58 pm
#12
Join Date: Feb 2000
Location: YUL
Programs: AC-SE MM, SPG Plat Lifetime, Marriott Plat, FPC Plat, HH Diamond
Posts: 824
I met one recently on a ICN-YYZ flight. He had also an I-Pad and asked me questions about my expenrience on AC as SE. Looks than AC is gathering info direct from users.
Apr 21, 2017, 6:14 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sorry if I missed this...boarding at SFO a woman in a brown dress uni is greeting us as we board..AC name tag with first and last name. I assumed she was the SFO concierge (if they have one) but no..she actually rode with us to YYZ. She walked up and down the aisle with an Ipad glancing down and talking to a few pax. It was a fairly bumpy ride so no time for small talk with the FAs as to who she was....is this new or a trial thing or???
Apr 21, 2017, 6:56 pm
#14
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
