Last edit by: tcook052
Links to the other threads where the OSM - Onboard Service Manager is mentioned.
Weird or just plain incorrect things FAs/SDs have said while on board
Mentions starting with post 437
http://www.flyertalk.com/forum/air-canada-aeroplan/1675221-weird-just-plain-incorrect-things-fas-sds-have-said-while-board-30.html
Summary of North America Executive class meal service
Mentions starting with post 3278
http://www.flyertalk.com/forum/air-canada-aeroplan/982441-summary-north-america-executive-class-meal-service-219.html
Weird or just plain incorrect things FAs/SDs have said while on board
Mentions starting with post 437
http://www.flyertalk.com/forum/air-canada-aeroplan/1675221-weird-just-plain-incorrect-things-fas-sds-have-said-while-board-30.html
Summary of North America Executive class meal service
Mentions starting with post 3278
http://www.flyertalk.com/forum/air-canada-aeroplan/982441-summary-north-america-executive-class-meal-service-219.html
OSM - Onboard Service Manager on AC flights
#17
Join Date: Nov 2011
Location: YUL
Programs: AC SEMM, NEXUS
Posts: 858
#18
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,554
In Charge's...In Charge
Just ran into this on a recent flight
Apparently AC is adding on (random) routes a special in charge manager to oversee operations of said flight.
Had not run into them before but it seems to be a new initiative.
Apparently AC is adding on (random) routes a special in charge manager to oversee operations of said flight.
Had not run into them before but it seems to be a new initiative.
#19
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
See post 437 and onward.
http://www.flyertalk.com/forum/air-c...-board-30.html
AC launched OSMs a while back. Does anyone know:
1. What's there difference between these 2 managers
2. AC had reduced the number of FAs on routes, now down to 11 on AC 15/16 for example. Are these new "managers" now just there for decoration or to be an added layer between FAs, SDs and... ?
.
Last edited by 24left; Sep 1, 2017 at 11:09 am Reason: spelling
#20
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Are you sure it's not just one of the suits people that do the usual inspection or whatever?
Are you saying that some routes will have a "super SD" /"manager" of some sort on board on a regular basis?
Are you saying that some routes will have a "super SD" /"manager" of some sort on board on a regular basis?
#21
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,554
Yes, mentioned in another thread this past week.
See post 437 and onward.
Weird or just plain incorrect things FAs/SDs have said while on board
AC launched OSMs a while back. Does anyone know:
1. What's there difference between these 2 managers
2. AC had reduced the number of FAs on routes, now down to 11 on AC 15/16 for example. Are these new "managers" now just there for decoration or to be an added lever between FAs, SDs and... ?
See post 437 and onward.
Weird or just plain incorrect things FAs/SDs have said while on board
AC launched OSMs a while back. Does anyone know:
1. What's there difference between these 2 managers
2. AC had reduced the number of FAs on routes, now down to 11 on AC 15/16 for example. Are these new "managers" now just there for decoration or to be an added lever between FAs, SDs and... ?
From what I could gather and talking to the crew, they are not FAs or SDs. They are simply managers (think middle management). They cannot assist with any tasks (although the one on my flight did help try and fix a broken seat) or meal service. They are just there to supervise (apparently)
#22
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,554
They are put on random flights (or I am guessing flights where they may have issues with some SDs)
#23
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,392
I think it is absurd that they chose the least problematic of all their service and hard product issues to do this with. How about cabin cleaning? How about OTP? How about meal quality? Etc. In air service is, in my experience, not a problem at all. All those other things are.
#24
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,908
I think it is absurd that they chose the least problematic of all their service and hard product issues to do this with. How about cabin cleaning? How about OTP? How about meal quality? Etc. In air service is, in my experience, not a problem at all. All those other things are.
I agree re on board service. This is not where they need improvement.
#26
Join Date: Mar 2017
Location: Toronto
Programs: DL Silver, AC E75K, Chatime Elite
Posts: 339
I saw two black-coat/green or was it red? tie wearing employees whom I thought were concierges/SDs working my TPAC flight last year. They helped with food and form distributing, but didn't seem to have the same efficiency that most FAs display during inflight service.
#27
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,171
I hope they give them a shovel to lean on so we can tell them apart. Or maybe just a Pope hat.
#28
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,527
I think it is absurd that they chose the least problematic of all their service and hard product issues to do this with. How about cabin cleaning? How about OTP? How about meal quality? Etc. In air service is, in my experience, not a problem at all. All those other things are.
Maybe they are there to observe the total cabin experience. Slow IFE, broken stuff, puke soaked seats.
It wouldn't be the first time in history executives have spent a decade ignoring their own line staff and customers, and send in someone at their level to tell them the exactly the same things
#29
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
This new role is to fix the broken culture on board of AC's flights and to encourage engagement of Cabin Crew from complacent to optimum performance in order to become a top 10 global airline.
#30
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,392
We don't know why the, er, suits, are in place. Maybe they are there to make sure the FA's only give out half a can of coke out.
Maybe they are there to observe the total cabin experience. Slow IFE, broken stuff, puke soaked seats.
It wouldn't be the first time in history executives have spent a decade ignoring their own line staff and customers, and send in someone at their level to tell them the exactly the same things
Maybe they are there to observe the total cabin experience. Slow IFE, broken stuff, puke soaked seats.
It wouldn't be the first time in history executives have spent a decade ignoring their own line staff and customers, and send in someone at their level to tell them the exactly the same things