OSM - Onboard Service Manager on AC flights
Sep 1, 17, 11:30 am - Wikipost
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Apr 21, 17, 8:45 am
#1
Original Poster
Join Date: May 2005
Location: YYZ
Programs: AC Altitude 35K, AA, Marriott Silver Elite, NEXUS
Posts: 341
OSM - Onboard Service Manager on AC flights
Sorry if I missed this...boarding at SFO a woman in a brown dress uni is greeting us as we board..AC name tag with first and last name. I assumed she was the SFO concierge (if they have one) but no..she actually rode with us to YYZ. She walked up and down the aisle with an Ipad glancing down and talking to a few pax. It was a fairly bumpy ride so no time for small talk with the FAs as to who she was....is this new or a trial thing or???
Apr 21, 17, 9:33 am
#4
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 8,978
Originally Posted by cruzcap
I assumed she was the SFO concierge (if they have one)
Apr 21, 17, 9:53 am
#5
Join Date: Sep 2009
Location: YYZ
Programs: AC S100K, SPG G, Hilton G,Nexus/GE, Amex MR Plat, Hyatt Plat,IHG Plat E
Posts: 3,744
SFO has concierges and they have been very good.
The description fits the new AC pilot program where they have on-board service managers evaluating the service/product. Mostly by talking to SEs.
The description fits the new AC pilot program where they have on-board service managers evaluating the service/product. Mostly by talking to SEs.
Apr 21, 17, 4:36 pm
#10
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 840
Originally Posted by The smallest state
She was probably doing a time and motion study to see if they can cram anymore seats into the aircraft.
Apr 21, 17, 5:58 pm
#12
Join Date: Feb 2000
Location: YUL
Programs: AC-SE MM, SPG Plat Lifetime, Marriott Plat, FPC Plat, HH Diamond
Posts: 824
I met one recently on a ICN-YYZ flight. He had also an I-Pad and asked me questions about my expenrience on AC as SE. Looks than AC is gathering info direct from users.
Apr 21, 17, 6:14 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC S100K 2MM; UA MP Premier Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 29,348
Originally Posted by cruzcap
Sorry if I missed this...boarding at SFO a woman in a brown dress uni is greeting us as we board..AC name tag with first and last name. I assumed she was the SFO concierge (if they have one) but no..she actually rode with us to YYZ. She walked up and down the aisle with an Ipad glancing down and talking to a few pax. It was a fairly bumpy ride so no time for small talk with the FAs as to who she was....is this new or a trial thing or???
Apr 21, 17, 6:56 pm
#14
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,601
Originally Posted by Diabeetus
Sounds like an On-Board Service Manager.
Paging 24Left - She's encountered them a few times.
Paging 24Left - She's encountered them a few times.
