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OSM - Onboard Service Manager on AC flights

OSM - Onboard Service Manager on AC flights

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Old Sep 1, 17, 11:30 am   -   Wikipost
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Old Apr 21, 17, 8:45 am
  #1  
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Join Date: May 2005
Location: YYZ
Programs: AC Altitude 35K, AA, Marriott Silver Elite, NEXUS
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OSM - Onboard Service Manager on AC flights

Sorry if I missed this...boarding at SFO a woman in a brown dress uni is greeting us as we board..AC name tag with first and last name. I assumed she was the SFO concierge (if they have one) but no..she actually rode with us to YYZ. She walked up and down the aisle with an Ipad glancing down and talking to a few pax. It was a fairly bumpy ride so no time for small talk with the FAs as to who she was....is this new or a trial thing or???
cruzcap is offline  
Old Apr 21, 17, 9:14 am
  #2  
 
Join Date: Apr 2011
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Concierges wear black uniforms. So likely not the concierge at all.
ridefar is offline  
Old Apr 21, 17, 9:18 am
  #3  
 
Join Date: Mar 2014
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Sounds like an On-Board Service Manager.

Paging 24Left - She's encountered them a few times.
Diabeetus is offline  
Old Apr 21, 17, 9:33 am
  #4  
 
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Originally Posted by cruzcap View Post
I assumed she was the SFO concierge (if they have one)
They do indeed. The cow has plenty of stories. I only interacted with them once, last year, and the lady I dealt with was great.
Adam Smith is offline  
Old Apr 21, 17, 9:53 am
  #5  
 
Join Date: Sep 2009
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SFO has concierges and they have been very good.
The description fits the new AC pilot program where they have on-board service managers evaluating the service/product. Mostly by talking to SEs.
vernonc is offline  
Old Apr 21, 17, 11:34 am
  #6  
 
Join Date: Oct 2011
Location: YVR
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I saw someone matching this description wandering about a YVR to YUL flight yesterday. She didn't appear to talk to any SEs (or the ACVIP) in J.
BlueMilk is offline  
Old Apr 21, 17, 12:16 pm
  #7  
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I flew with a concierge one time on a transcon (she wasn't working though). Good conversation.

This doesn't sound like it was a concierge.
BlondeBomber is offline  
Old Apr 21, 17, 2:26 pm
  #8  
 
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Originally Posted by cruzcap View Post
a woman in a brown dress uni is greeting us as we board.
You didn't hear? UPS bought AC!

What can brown do for you, eh?!
Kamalaasaa is offline  
Old Apr 21, 17, 3:01 pm
  #9  
 
Join Date: Dec 2014
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She was probably doing a time and motion study to see if they can cram anymore seats into the aircraft.
The smallest state is offline  
Old Apr 21, 17, 4:36 pm
  #10  
 
Join Date: Oct 2015
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Originally Posted by The smallest state View Post
She was probably doing a time and motion study to see if they can cram anymore seats into the aircraft.
...and I heard she is recommending that another 20 seats is doable
james dean is offline  
Old Apr 21, 17, 4:40 pm
  #11  
 
Join Date: May 2013
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On-Board Service Manager. I have encountered them a few times on my TPAC and TATL flights this year.
YYT82 is offline  
Old Apr 21, 17, 5:58 pm
  #12  
 
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I met one recently on a ICN-YYZ flight. He had also an I-Pad and asked me questions about my expenrience on AC as SE. Looks than AC is gathering info direct from users.
767300ER is offline  
Old Apr 21, 17, 6:14 pm
  #13  
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Originally Posted by cruzcap View Post
Sorry if I missed this...boarding at SFO a woman in a brown dress uni is greeting us as we board..AC name tag with first and last name. I assumed she was the SFO concierge (if they have one) but no..she actually rode with us to YYZ. She walked up and down the aisle with an Ipad glancing down and talking to a few pax. It was a fairly bumpy ride so no time for small talk with the FAs as to who she was....is this new or a trial thing or???
Just J or all cabins?
yyznomad is offline  
Old Apr 21, 17, 6:56 pm
  #14  
 
Join Date: Aug 2002
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Originally Posted by Diabeetus View Post
Sounds like an On-Board Service Manager.

Paging 24Left - She's encountered them a few times.
Could have been a nun as well.
ricktoronto is offline  
Old Apr 21, 17, 7:05 pm
  #15  
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Originally Posted by ricktoronto View Post
Could have been a nun as well.
Well, not all concierges are Saints.
yyznomad is offline  

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