OSM - Onboard Service Manager on AC flights
Sorry if I missed this...boarding at SFO a woman in a brown dress uni is greeting us as we board..AC name tag with first and last name. I assumed she was the SFO concierge (if they have one) but no..she actually rode with us to YYZ. She walked up and down the aisle with an Ipad glancing down and talking to a few pax. It was a fairly bumpy ride so no time for small talk with the FAs as to who she was....is this new or a trial thing or???