canadiancow

What part of that strikes an emotional response in you?

This is why a lot of people who are good at their jobs don't interact with customers. Customers are stupid and emotional. They ask for blunt statements, then cry when they get exactly what they asked for.

mapleg

Agreed the meals are better Intra Europe, but given choice between better sear or food/wine, I will take the better seat.

Intra-Asia in J is much better, even if you are stuck on a regional J class flight.

tcook052

There has been enough thread drift to warrant extensive edits or deletions but will instead ask that we get back to the thread topic and not much broader AC topics or it'll be time for some thread closure.

tcook052
AC forum Mod.

ylwae

I'll be the first to agree that it's not a great airline, but for as long as it still offers a business class, why drain the last bits of exclusivity from it by allowing free passage of Y passengers to the J lav? Maybe Y passengers should be allowed to intercept the snack basket too--they don't get "free" food and it's just a bag of chips or a kitkat, for heck's sake! Eating, like eliminating, is a basic human activity, after all.

Also, when I've asked "customer service" in the past about the lav policy, I've been told that Y passengers should, as much as possible, use the designated lav. I've also been told that FAs should be enforcing that policy.

TemboOne

Can I please respectfully suggest that it's time for this thread and it's many irrelevancies to be closed - but before it is, can we please have the link to the child's picture in the OP removed to protect her future privacy. Thank you!

Stranger

Does AC have a policy of normally only allowing J passengers to use the front washroom, or not?

It seems to me that if they do, apologizing in a case where an employee merely enforced the policy is not a good thing to do?

If they do not, then I suppose the policy ought to be clarified.

canadiancow

My suspicion is the policy is "J only, but use discretion".

So if the cart's in the way and someone has to go, you let them.

But if the same person repeatedly comes up, you tell them to stay in their cabin.

24left

Someone already brought this up earlier with info from AC's website.

AC is listing a dedicated lav as part of what you receive for being in Business Class.
I've heard the announcement once or twice onboard. It is not consistently announced.

So, rinse, repeat.

North America and Caribbean Business Class

https://www.aircanada.com/ca/en/aco/...ess-class.html

and

International Business Class

https://www.aircanada.com/ca/en/aco/...ess-class.html

(highlighted in blue)

.

JustSomeGuy1978

Bingo! This is the crux of the issue, full stop. Forget the misinformed travel agent, forget the ridiculously unprepared grandmother who apparently is incapable of asking the FA to roll their cart back so the little one can avoid soiling herself, forget the FA who may or may not have lost the ability to use discretion after apparently speaking to said grandmother multiple times on above said issue. You used the lavatory once, you were told you could not use it, from then on the onus is on grandmother to follow the FA's direction.

Is there not a federal law stating that passengers are to obey direction from airline staff? Yes, yes, yes within reason FA cannot say I am an airline employee you must follow my direction, now have sex with me. However is it not reasonable for the FA to enforce cabin classes?

Stranger

Well, yes. Precisely what I would expect. But then in that case I would have expected them to stand behind their employee rather than apologizing.

Very bad to seemingly blame an employee who is actually doing everything right.

canadiancow

Ah, and here is a problem in our society.

Apologies are often interpreted an admission of wrongdoing.

"I'm sorry you were in a car accident" means "I feel bad for you".
but
"I'm sorry you peed your pants" means "It was our fault" ?