Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

VDB, IDB and Compensation - Master Thread

VDB, IDB and Compensation - Master Thread

    Hide Wikipost
Old Nov 18, 19, 9:58 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: canadiancow
Wiki Link
This wiki thread is devoted to the topic of what to do when Denied Boarding, the Compensation provided, and general experiences of those who were Denied Boarding.

If applicable, please post your Denied Boarding experiences as per the below list:

https://www.flyertalk.com/forum/31305207-post171.html
Originally Posted by yyznomad View Post

For those IDB'd/VDB'd, please post in this thread:
  1. Date of IDB/VDB
  2. IDB or VDB
  3. Compensation dollar amount
  4. Cash (cheque) or eMCO
  5. Flight # you were DB'd from
  6. Flight # you were placed on after being DB'd (also indicate if next day)
  7. Were hotel vouchers provided?
  8. Were food vouchers provided?
  9. Other


Example Denied Boarding Compensation form/card/"receipt":

Originally Posted by yyznomad View Post
In light of DB references in the other thread, here's a sample of a Denied Boarding Compensation form/card/"receipt":



This is for both VDB and IDB.
Required amounts as dictated by the Government of Canada:
Less than 6 hours: $900
6-9 hours: $1800
9+ hours: $2400

From Air Canada Customer Service FAQ

https://www.aircanada.com/ca/en/aco/...questions.html


Does Air Canada overbook its flights?

Just the facts:

Yes, we do.

Behind the facts:

Airline passengers place a high value on refundable tickets (in case they can't make their flight, don't show up or decide to change travel plans). In these cases, overbooking is a means (certainly not perfect but, on the whole, pretty viable) that lets us offer refundable tickets without losing a lot of money.

In the rare circumstances (and it is rare) where you can't get on a flight due to overbooking, we offer compensation (in the form of a travel voucher or cash) and we make alternate arrangements to get you to your destination as quickly as possible.


Air Canada - General Conditions of Carriage

https://www.aircanada.com/ca/en/aco/...e-tariffs.html

OVERBOOKING NOTICE

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding locations.

Also included here are

UK Alternative Dispute Resolution – for UK departing flights only

and

China departing flights only
Print Wikipost

Old Apr 14, 17, 2:49 pm
  #1  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,430
VDB, IDB and Compensation - Master Thread

I searched for a recent generic thread where we can collect information, numerical data and announcements from Air Canada on the issue of VDB, IDB and Compensation. Perhaps we could make this a FAQ, add a wiki, etc.

Given the events of this past week on other airlines, AC FT should have a central resource.

Perhaps the AC FT Collective can decide how to format this thread, which of the older threads to delete and so on.


I did find these threads so I'll include them as reference as they are not recent.

2017

Does AC give cash for giving up seat on oversold flights? Will it raise VDB amounts?
http://www.flyertalk.com/forum/air-c...d-flights.html

http://www.flyertalk.com/forum/air-c...ed-flight.html

http://www.flyertalk.com/forum/air-c...-overbook.html

2016

http://www.flyertalk.com/forum/air-c...ng-cheque.html

http://www.flyertalk.com/forum/air-c...db-vs-vdb.html

2015

http://www.flyertalk.com/forum/air-c...pensation.html

2014-2015

http://www.flyertalk.com/forum/air-c...pensation.html

http://www.flyertalk.com/forum/air-c...pensation.html

2013-2015

http://www.flyertalk.com/forum/air-c...gers-more.html

2014

http://www.flyertalk.com/forum/air-c...ng-bumped.html

http://www.flyertalk.com/forum/air-c...k-idb-vdb.html
.

Last edited by 24left; Sep 11, 17 at 5:23 pm
24left is offline  
Old Apr 14, 17, 3:03 pm
  #2  
 
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,525
Originally Posted by 24left View Post
I searched for a recent generic thread where we can collect information, numerical data and announcements from Air Canada on the issue of VDB, IDB and Compensation. Perhaps we could make this a FAQ, add a wiki, etc.
.....
This is a good idea, way too many threads related to IDB/VDB already

Last edited by tcook052; Apr 14, 17 at 3:34 pm Reason: edit original post
jaysona is offline  
Old Apr 14, 17, 3:15 pm
  #3  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,430
As per link in the wiki, screen shot here

.
Attached Images  
24left is offline  
Old Apr 14, 17, 3:26 pm
  #4  
 
Join Date: Mar 2014
Programs: AC SE100k, Marriott Platinum
Posts: 2,476
Does Air Canada overbook its flights?

Just the facts:

Yes, we do.

Originally Posted by 24left View Post
As per link in the wiki, screen shot here

.
Holy crap. I thought quote in the Wiki was being facetious/flippant/tongue-in-cheek.
Diabeetus is offline  
Old Apr 14, 17, 3:27 pm
  #5  
 
Join Date: May 2012
Location: In the air
Programs: Tinder
Posts: 2,665
How about providing a record of compensation?
Date of Flight:
Flight/Route:
Type (Voluntary or Involuntary):
Compensation Paid:
Transpacificflyer is offline  
Old Apr 14, 17, 3:56 pm
  #6  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,430
Added to Wiki

Air Canada - General Conditions of Carriage - Overbooking Notice
24left is offline  
Old Apr 14, 17, 4:11 pm
  #7  
Original Member
 
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,204
I think there's a typo in the screen cap.

It says "offer".
KenHamer is offline  
Old Apr 14, 17, 4:37 pm
  #8  
 
Join Date: Jan 2016
Location: YYZ
Programs: Eupgrade4Lyfe, Gifted E50K, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,632
Its interesting how AC did not specified overbooking is limited to Y only...
Does this mean what I think it means?
Jumper Jack is online now  
Old Apr 14, 17, 4:40 pm
  #9  
FlyerTalk Evangelist
Original Poster
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,430
Originally Posted by Jumper Jack View Post
Its interesting how AC did not specified overbooking is limited to Y only...
Does this mean what I think it means?
You might enjoy this thread

http://www.flyertalk.com/forum/air-c...ess-class.html

Another interesting thread

http://www.flyertalk.com/forum/air-c...verbooked.html

And this post. He is a pilot.

Originally Posted by smoothride View Post
There are a few inaccuracies above...

Air Canada Captains deadhead in confirmed J.

Then the upgrade list is cleared.

If there is still open J space, an Air Canada First Officer will get priority for the open J seat over any other deadheading employee.
24left is offline  
Old Apr 14, 17, 4:58 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Sep 2012
Location: SFO
Programs: AC S100K MM, Accor Gold, Bonvoy Gold, HH Diamond
Posts: 33,284
Originally Posted by Jumper Jack View Post
Its interesting how AC did not specified overbooking is limited to Y only...
Does this mean what I think it means?
They don't overbook J. Operational reasons can obviously result in J being overbooked (defective seat, captain needs to deadhead, etc.), but they don't intentionally do it.

I haven't heard anything on the PY front, but there's no harm in Selling 25/24 in PY if you have a free seat in J.

You just don't want to overbook your highest cabin.
canadiancow is offline  
Old Apr 14, 17, 6:08 pm
  #11  
 
Join Date: Mar 2009
Location: Sudbury-North Shore-Manitoulin
Programs: AP SPG HH
Posts: 630
Will AC step up?

News from Delta:
"Customer service agents will be able to offer passengers as much as $2,000 when they’re asked to give up a seat on an oversold flight, up from $800, according to a memo seen by Bloomberg. Managers can offer as much as $9,950, more than seven times the previous cap of $1,350, the memo dated April 13 says." Bloomberg/AP
So will AC match Delta or drag their feet and wait for the government to tell them how they should treat their passengers?
Northern Canuck is offline  
Old Apr 14, 17, 6:16 pm
  #12  
 
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,525
Originally Posted by Northern Canuck View Post
....

So will AC match Delta or drag their feet and wait for the government to tell them how they should treat their passengers?
Has AC ever needed to offer more, has there ever been a case where what was being offered was not enough and no one accepted what AC was offering?

As far as I am concerned I think AC should offer what ever the market will bear. If someone is willing to be /VDBIDB for $200, then why would anyone expect AC to offer more?

As for passenger treatment, I think the passengers need to spend a little more effort in taking responsibility at understanding just what type of financial contract they are entering into when they purchase their airplane ticket.

As with all purchases caveat emptor equally applies to airplane tickets purchased for any airlines. Time for people to start taking responsibilty for themselves and stop acting like helpless children as asking for the gov't to control and regulate their lives.
jaysona is offline  
Old Apr 14, 17, 6:21 pm
  #13  
 
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: AC SE100K (*G), SPG*Plat50, United Silver, Marriott Plat, Hyatt Explorist, Mlife Plat, Nexus/GE
Posts: 1,975
Originally Posted by jaysona View Post
As far as I am concerned I think AC should offer what ever the market will bear. If someone is willing to be /VDBIDB for $200, then why would anyone expect AC to offer more?
AC should just eliminate the cap altogether. Whatever the market demands...so if $200, then $200.

If $15,000, then 15K. We know it would never reach that point, but you get my point.
CanRulez is offline  
Old Apr 14, 17, 6:53 pm
  #14  
 
Join Date: Mar 2009
Location: Sudbury-North Shore-Manitoulin
Programs: AP SPG HH
Posts: 630
jaysona, my point was will AC empower their customer services agents and managers to offer up to the limits Delta is allowing not will AC pay $9950 to free up a seat. Who knows, if AC continues to treat its customers like self loading cargo the government may step in like they did in Europe.
Northern Canuck is offline  
Old Apr 14, 17, 7:15 pm
  #15  
 
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,525
Originally Posted by CanRulez View Post
AC should just eliminate the cap altogether. Whatever the market demands...so if $200, then $200.

If $15,000, then 15K. We know it would never reach that point, but you get my point.
Originally Posted by Northern Canuck View Post
jaysona, my point was will AC empower their customer services agents and managers to offer up to the limits Delta is allowing not will AC pay $9950 to free up a seat. Who knows, if AC continues to treat its customers like self loading cargo the government may step in like they did in Europe.
Totally agree with your point, it would be nice if agents were empowered to offer whatever it is each flight will bear. I also hope that AC will increase the offers in $50 - $100 dollar increments. AC already wastes enough money as it is, not need to waste more needlessly with VDB/IBD offers.
jaysona is offline  

Thread Tools
Search this Thread
Search Engine: