Apr 14, 2017, 3:14 pm
Last edit by: canadiancow
This wiki thread is devoted to the topic of what to do when Denied Boarding, the Compensation provided, and general experiences of those who were Denied Boarding.
If applicable, please post your Denied Boarding experiences as per the below list:
https://www.flyertalk.com/forum/31305207-post171.html
For those IDB'd/VDB'd, please post in this thread:
Recent Example Denied Boarding Compensation form/card/"receipt":
Restrictions:
1. Can only be used over the phone
2. Only applies to base fares (not YQ, not taxes/fees)
3. Can be used to book a ticket in anyone's name
4. Can be used multiple times
5. Expiry date of 2 years (even though it says 1), but you can call to get it reactivated after that
Required amounts as dictated by the Government of Canada:
Less than 6 hours: $900
6-9 hours: $1800
9+ hours: $2400
From Air Canada Customer Service FAQ
Does Air Canada overbook its flights?
Just the facts:
Yes, we do.
Behind the facts:
Airline passengers place a high value on refundable tickets (in case they can't make their flight, don't show up or decide to change travel plans). In these cases, overbooking is a means (certainly not perfect but, on the whole, pretty viable) that lets us offer refundable tickets without losing a lot of money.
In the rare circumstances (and it is rare) where you can't get on a flight due to overbooking, we offer compensation (in the form of a travel voucher or cash) and we make alternate arrangements to get you to your destination as quickly as possible.
Air Canada - General Conditions of Carriage
https://www.aircanada.com/ca/en/aco/...e-tariffs.html
OVERBOOKING NOTICE
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding locations.
Also included here are
UK Alternative Dispute Resolution – for UK departing flights only
and
China departing flights only
If applicable, please post your Denied Boarding experiences as per the below list:
https://www.flyertalk.com/forum/31305207-post171.html
For those IDB'd/VDB'd, please post in this thread:
- Date of IDB/VDB
- IDB or VDB
- Compensation dollar amount
- Cash (cheque) or eMCO
- Flight # you were DB'd from
- Flight # you were placed on after being DB'd (also indicate if next day)
- Were hotel vouchers provided?
- Were food vouchers provided?
- Other
Recent Example Denied Boarding Compensation form/card/"receipt":
Restrictions:
1. Can only be used over the phone
2. Only applies to base fares (not YQ, not taxes/fees)
3. Can be used to book a ticket in anyone's name
4. Can be used multiple times
5. Expiry date of 2 years (even though it says 1), but you can call to get it reactivated after that
Required amounts as dictated by the Government of Canada:
Less than 6 hours: $900
6-9 hours: $1800
9+ hours: $2400
From Air Canada Customer Service FAQ
Does Air Canada overbook its flights?
Just the facts:
Yes, we do.
Behind the facts:
Airline passengers place a high value on refundable tickets (in case they can't make their flight, don't show up or decide to change travel plans). In these cases, overbooking is a means (certainly not perfect but, on the whole, pretty viable) that lets us offer refundable tickets without losing a lot of money.
In the rare circumstances (and it is rare) where you can't get on a flight due to overbooking, we offer compensation (in the form of a travel voucher or cash) and we make alternate arrangements to get you to your destination as quickly as possible.
Air Canada - General Conditions of Carriage
https://www.aircanada.com/ca/en/aco/...e-tariffs.html
OVERBOOKING NOTICE
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding locations.
Also included here are
UK Alternative Dispute Resolution – for UK departing flights only
and
China departing flights only
VDB, IDB and Compensation - Master Thread
Apr 14, 2017, 2:49 pm
#1
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Original Poster
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VDB, IDB and Compensation - Master Thread
I searched for a recent generic thread where we can collect information, numerical data and announcements from Air Canada on the issue of VDB, IDB and Compensation. Perhaps we could make this a FAQ, add a wiki, etc.
Given the events of this past week on other airlines, AC FT should have a central resource.
Perhaps the AC FT Collective can decide how to format this thread, which of the older threads to delete and so on.
I did find these threads so I'll include them as reference as they are not recent.
2017
Does AC give cash for giving up seat on oversold flights? Will it raise VDB amounts?
http://www.flyertalk.com/forum/air-c...d-flights.html
http://www.flyertalk.com/forum/air-c...ed-flight.html
http://www.flyertalk.com/forum/air-c...-overbook.html
2016
http://www.flyertalk.com/forum/air-c...ng-cheque.html
http://www.flyertalk.com/forum/air-c...db-vs-vdb.html
2015
http://www.flyertalk.com/forum/air-c...pensation.html
2014-2015
http://www.flyertalk.com/forum/air-c...pensation.html
http://www.flyertalk.com/forum/air-c...pensation.html
2013-2015
http://www.flyertalk.com/forum/air-c...gers-more.html
2014
http://www.flyertalk.com/forum/air-c...ng-bumped.html
http://www.flyertalk.com/forum/air-c...k-idb-vdb.html
.
Given the events of this past week on other airlines, AC FT should have a central resource.
Perhaps the AC FT Collective can decide how to format this thread, which of the older threads to delete and so on.
I did find these threads so I'll include them as reference as they are not recent.
2017
Does AC give cash for giving up seat on oversold flights? Will it raise VDB amounts?
http://www.flyertalk.com/forum/air-c...d-flights.html
http://www.flyertalk.com/forum/air-c...ed-flight.html
http://www.flyertalk.com/forum/air-c...-overbook.html
2016
http://www.flyertalk.com/forum/air-c...ng-cheque.html
http://www.flyertalk.com/forum/air-c...db-vs-vdb.html
2015
http://www.flyertalk.com/forum/air-c...pensation.html
2014-2015
http://www.flyertalk.com/forum/air-c...pensation.html
http://www.flyertalk.com/forum/air-c...pensation.html
2013-2015
http://www.flyertalk.com/forum/air-c...gers-more.html
2014
http://www.flyertalk.com/forum/air-c...ng-bumped.html
http://www.flyertalk.com/forum/air-c...k-idb-vdb.html
.
Last edited by 24left; Sep 11, 2017 at 5:23 pm
Apr 14, 2017, 3:03 pm
#2
Join Date: Aug 2010
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This is a good idea, way too many threads related to IDB/VDB already
Last edited by tcook052; Apr 14, 2017 at 3:34 pm Reason: edit original post
Apr 14, 2017, 3:26 pm
#4
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Apr 14, 2017, 4:40 pm
#9
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Join Date: Sep 2014
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http://www.flyertalk.com/forum/air-c...ess-class.html
Another interesting thread
http://www.flyertalk.com/forum/air-c...verbooked.html
And this post. He is a pilot.
Apr 14, 2017, 4:58 pm
#10
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Join Date: Sep 2012
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Posts: 44,331
I haven't heard anything on the PY front, but there's no harm in Selling 25/24 in PY if you have a free seat in J.
You just don't want to overbook your highest cabin.
Apr 14, 2017, 6:08 pm
#11
Join Date: Mar 2009
Location: Sudbury-North Shore-Manitoulin
Programs: AP SPG HH
Posts: 631
Will AC step up?
News from Delta:
"Customer service agents will be able to offer passengers as much as $2,000 when they’re asked to give up a seat on an oversold flight, up from $800, according to a memo seen by Bloomberg. Managers can offer as much as $9,950, more than seven times the previous cap of $1,350, the memo dated April 13 says." Bloomberg/AP
So will AC match Delta or drag their feet and wait for the government to tell them how they should treat their passengers?
"Customer service agents will be able to offer passengers as much as $2,000 when they’re asked to give up a seat on an oversold flight, up from $800, according to a memo seen by Bloomberg. Managers can offer as much as $9,950, more than seven times the previous cap of $1,350, the memo dated April 13 says." Bloomberg/AP
So will AC match Delta or drag their feet and wait for the government to tell them how they should treat their passengers?
Apr 14, 2017, 6:16 pm
#12
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
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As far as I am concerned I think AC should offer what ever the market will bear. If someone is willing to be /VDBIDB for $200, then why would anyone expect AC to offer more?
As for passenger treatment, I think the passengers need to spend a little more effort in taking responsibility at understanding just what type of financial contract they are entering into when they purchase their airplane ticket.
As with all purchases caveat emptor equally applies to airplane tickets purchased for any airlines. Time for people to start taking responsibilty for themselves and stop acting like helpless children as asking for the gov't to control and regulate their lives.
Apr 14, 2017, 6:21 pm
#13
Join Date: Jun 2009
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Posts: 1,978
If $15,000, then 15K. We know it would never reach that point, but you get my point.
Apr 14, 2017, 6:53 pm
#14
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jaysona, my point was will AC empower their customer services agents and managers to offer up to the limits Delta is allowing not will AC pay $9950 to free up a seat. Who knows, if AC continues to treat its customers like self loading cargo the government may step in like they did in Europe.
Apr 14, 2017, 7:15 pm
#15
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jaysona, my point was will AC empower their customer services agents and managers to offer up to the limits Delta is allowing not will AC pay $9950 to free up a seat. Who knows, if AC continues to treat its customers like self loading cargo the government may step in like they did in Europe.