Latitude fare flight pass upgrades to business class
Mar 18, 2019, 1:21 pm
#61
Join Date: Aug 2006
Location: Toronto, ON
Posts: 179
Because the app says "error! we will look at this soon!" and when I click on the upgrade button on the website nothing happens, 3 different os and multiple other browsers. It's a bug that they haven't realized or cannot fix. This has been well documented on flyertalk. Why would I want to wait on hold
Fortunately the huaca agent knew what was up.
Fortunately the huaca agent knew what was up.
-Carlos
Mar 18, 2019, 11:42 pm
#62
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
Actually that isn't true and hasn't been for a number of years now - calling into the SE or E lines only get you near the front of the queue - you still may get an unexperienced CSR. I would estimate 30-40% of the time I am also forced to HUCA.
Mar 19, 2019, 9:48 am
#63
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,252
t+c for the flight pass being discussed in this thread (emphasis added):"Complimentary Flight Pass upgrades are based on Business Class availability and can only be requested and confirmed online between 2 days and 1 hour prior to the original flight departure time and cannot be processed at the airport or through Air Canada Reservations." - Ref: CONFPLT
omg i never said they were. I said they were complimentary and the app and website are inoperative. i am not the only one in flyertalk having issues with this.
two calendar days before your flight
jeez yall
jeez yall
May 24, 2019, 11:56 am
#64
Join Date: Oct 2008
Location: YYC, LAX/SMO
Programs: AC S100K, HH Silver
Posts: 91
I currently have a flight on Monday from YYC to LAX (via YVR) booked on a Latitude Pass that I've already eUped. I'm going to attempt to get the complimentary upgrade for the first time but since there is only one seat in J left for the YVR-LAX flight I am wondering if it might be better to simply make another reservation (I have lots of pass credits), request the complimentary upgrade and then cancel the original reservation? Or will that then cause me a runaround in terms of getting my eUpgrades credited?
May 24, 2019, 11:57 am
#65
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
The FP system won't allow you to book two FP bookings on the same origin/destination on the same date.
If you're in J, and it's J1, and there's plenty of Y space, I would just cancel it and rebook.
If you're in J, and it's J1, and there's plenty of Y space, I would just cancel it and rebook.
May 24, 2019, 12:45 pm
#67
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
But if you can cancel an eupgraded FP booking online (and I believe you can), as long as there's ample Y space, that is the fastest option if you don't mind creating a new PNR.
May 24, 2019, 5:30 pm
#68
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
If you're going to do that, it is MUCH faster to just ask them to cancel the eUp, and then hang up and do the complimentary yourself.
But if you can cancel an eupgraded FP booking online (and I believe you can), as long as there's ample Y space, that is the fastest option if you don't mind creating a new PNR.
But if you can cancel an eupgraded FP booking online (and I believe you can), as long as there's ample Y space, that is the fastest option if you don't mind creating a new PNR.
Wouldn't it be nice there was an option online to switch to the complimentary rather than going through these hoops ...
May 24, 2019, 5:47 pm
#69
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
That cancels the entire booking, right? In which case it doesn't work for me as I'm required to book my flights through a designated TA. Most people, of course, won't have this constraint.
Wouldn't it be nice there was an option online to switch to the complimentary rather than going through these hoops ...
Wouldn't it be nice there was an option online to switch to the complimentary rather than going through these hoops ...
There should be an option to cancel a confirmed eUpgrade online, provided that space is still available in the original booking class. That would effectively solve this problem, in addition to many others.
May 25, 2019, 4:57 am
#71
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
I’ve used Twitter a couple of times to cancel a confirmed eUp. It worked well and involved minimal time/effort!
May 25, 2019, 5:30 am
#72
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Jul 4, 2019, 1:58 pm
#73
Join Date: Jul 2010
Location: YEG
Programs: UA 1K, AC SE, WJ Gold
Posts: 352
Moving back to AC after a few years with United as a 1K due to job focus change.
Just bought my first Latitude pass to the US NE. Trying to follow this thread but have a couple questions:
Is the complimentary upgrade window 48 hours from flight or 2 calendar days before departure?
If I apply an upgrade, does that change the flexibility of the latitude fare? e.g., Can I still cancel or change the flight after upgrading without penalty?
Is the upgrade applied in the Air Canada app on iPhone or the Flight Pass app?
TIA!
Just bought my first Latitude pass to the US NE. Trying to follow this thread but have a couple questions:
Is the complimentary upgrade window 48 hours from flight or 2 calendar days before departure?
If I apply an upgrade, does that change the flexibility of the latitude fare? e.g., Can I still cancel or change the flight after upgrading without penalty?
Is the upgrade applied in the Air Canada app on iPhone or the Flight Pass app?
TIA!
Jul 4, 2019, 3:35 pm
#74
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
2 calendar days.
No change in flexibility, but when you change (before getting to the airport) you rebook into Y, then you need to re-apply the upgrade.
At the airport, you're treated as full J and can freely change to any other flight with seats in the J cabin, without going through Y first.
The upgrades are done through the FP website or app, not the regular ones. It will be fairly clear when you go to do it.
No change in flexibility, but when you change (before getting to the airport) you rebook into Y, then you need to re-apply the upgrade.
At the airport, you're treated as full J and can freely change to any other flight with seats in the J cabin, without going through Y first.
The upgrades are done through the FP website or app, not the regular ones. It will be fairly clear when you go to do it.
Jul 5, 2019, 7:15 am
#75
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Bolding mine. This is an important tidbit. There was a time when one could do J -> J with a Lat FP, but now it requires J -> Y -> J.