eUpgrade availability not showing correctly
Mar 29, 2016 | 8:14 pm
#1
Original Poster
Join Date: Mar 2009
Programs: AC-SEMM, AA-Gold
Posts: 983
eUpgrade availability not showing correctly
I am using a Europe Lat Pass product. When I look for seats LHR-YYZ on Apr 16, it is showing eUpg availability for the 8:30 departure AC 869
When I try to book it, it says I will be waitlisted....what gives?
When I try to book it, it says I will be waitlisted....what gives?
Mar 29, 2016 | 8:28 pm
#2
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
Mar 29, 2016 | 8:34 pm
#3
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,595
I have had this happen on multiple occasions. I have called AC and successfully argued that if it shows eUp availability on AC.com, then they should honour it on a FP booking.
Mar 30, 2016 | 3:05 am
#4
Original Poster
Join Date: Mar 2009
Programs: AC-SEMM, AA-Gold
Posts: 983
I will try once more
Mar 30, 2016 | 3:34 am
#6
Join Date: Sep 2009
Programs: AC SE; SPG Plat, Fairmont Plat
Posts: 251
I've even had someone call me back from AC to tell me they are "looking into it"
Were any of your flights associated with domestic leg? In my last conversation they said the problem lay with the fact that availability on the domestic leg was somehow triggering the display of availability for the international leg.
FWIW this reservation was also the one that then glitched and failed to clear despite P space availability and required a phone call. (latititude fare)
Were any of your flights associated with domestic leg? In my last conversation they said the problem lay with the fact that availability on the domestic leg was somehow triggering the display of availability for the international leg.
FWIW this reservation was also the one that then glitched and failed to clear despite P space availability and required a phone call. (latititude fare)
Mar 30, 2016 | 7:04 am
#9
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
Sorry, I missed it was an Intl flight, Domestic it's Z and Intl it's P.
Flight was Z2P0R0
Also this probably explains the error, they probably coded the system to show latitude upgrade yes if P>0 because of north america travel forgetting they did a different rule for Intl.
Flight was Z2P0R0
Also this probably explains the error, they probably coded the system to show latitude upgrade yes if P>0 because of north america travel forgetting they did a different rule for Intl.
Mar 30, 2016 | 10:49 am
#10
Join Date: Sep 2009
Programs: AC SE; SPG Plat, Fairmont Plat
Posts: 251
Obviously a common knowledge gap at AC reservations.
Mar 30, 2016 | 11:34 am
#11
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,358
This isn't just upgrade availability.
I've had the same problem with buying tickets.
"There's no space at all on flight X"
"I can buy it online"
"The system says there's no space"
So I buy a refundable fare, give them the booking reference, they spend half an hour looking at it, cancel the refundable one I bought, come back, and say "There's no space".
But I can still buy it on the website.
I've had the same problem with buying tickets.
"There's no space at all on flight X"
"I can buy it online"
"The system says there's no space"
So I buy a refundable fare, give them the booking reference, they spend half an hour looking at it, cancel the refundable one I bought, come back, and say "There's no space".
But I can still buy it on the website.
Mar 30, 2016 | 5:58 pm
#12
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,401
Just had the same problem for AC846 (YYZ-MUC) on Apr 16.
Website shows upgrade is available with Latitude fare, but spoke to 3 different agents, who at first all insisted there is no R space and I need R space irrespective of booking class. Once they finally accepted that P space is all that's needed, they informed me there is no P space, attributing the website preview to an IT glitch.
Website shows upgrade is available with Latitude fare, but spoke to 3 different agents, who at first all insisted there is no R space and I need R space irrespective of booking class. Once they finally accepted that P space is all that's needed, they informed me there is no P space, attributing the website preview to an IT glitch.
Mar 30, 2016 | 6:02 pm
#13
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Just had the same problem for AC846 (YYZ-MUC) on Apr 16.
Website shows upgrade is available with Latitude fare, but spoke to 3 different agents, who at first all insisted there is no R space and I need R space irrespective of booking class. Once they finally accepted that P space is all that's needed, they informed me there is no P space, attributing the website preview to an IT glitch.
Website shows upgrade is available with Latitude fare, but spoke to 3 different agents, who at first all insisted there is no R space and I need R space irrespective of booking class. Once they finally accepted that P space is all that's needed, they informed me there is no P space, attributing the website preview to an IT glitch.
Mar 30, 2016 | 6:17 pm
#14
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,401
On the topic of the IT glitch, I noticed that depending on US vs. Canadian residency, you get different results when doing the upgrade availability preview. When I alerted the AC agent of this, she was able to replicate the results and was just as surprised as me.
Last edited by capedreamer; Mar 30, 2016 at 6:21 pm Reason: Added more info re: IT glitch
Mar 30, 2016 | 8:45 pm
#15
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,358
I can see that resolving the knowledge gap issue. But what about the IT glitch? Oh AC...so many issues...
On the topic of the IT glitch, I noticed that depending on US vs. Canadian residency, you get different results when doing the upgrade availability preview. When I alerted the AC agent of this, she was able to replicate the results and was just as surprised as me.
On the topic of the IT glitch, I noticed that depending on US vs. Canadian residency, you get different results when doing the upgrade availability preview. When I alerted the AC agent of this, she was able to replicate the results and was just as surprised as me.
I've seen flights that are J1 when searching from the US, but J0 from Canada.