eUpgrade availability not showing correctly
 

I am using a Europe Lat Pass product. When I look for seats LHR-YYZ on Apr 16, it is showing eUpg availability for the 8:30 departure AC 869

When I try to book it, it says I will be waitlisted....what gives?

R0Z2

I have had this happen on multiple occasions. I have called AC and successfully argued that if it shows eUp availability on AC.com, then they should honour it on a FP booking.

You have done better then because I got three different agents who all refused
I will try once more

I got burned on the same yesterday.

I've even had someone call me back from AC to tell me they are "looking into it"

Were any of your flights associated with domestic leg? In my last conversation they said the problem lay with the fact that availability on the domestic leg was somehow triggering the display of availability for the international leg.

FWIW this reservation was also the one that then glitched and failed to clear despite P space availability and required a phone call. (latititude fare)

Upgrade space for latitude FP comes from P not R

Interesting because every agent I spoke with yesterday says it is R
I ill remember to remind them of P space going forward

Sorry, I missed it was an Intl flight, Domestic it's Z and Intl it's P.

Flight was Z2P0R0

Also this probably explains the error, they probably coded the system to show latitude upgrade yes if P>0 because of north america travel forgetting they did a different rule for Intl.

Yes, just had to do this on a recent flight - details on the "I am at the airport, you are wrong" thread.

Obviously a common knowledge gap at AC reservations.

This isn't just upgrade availability.

I've had the same problem with buying tickets.

"There's no space at all on flight X"
"I can buy it online"
"The system says there's no space"

So I buy a refundable fare, give them the booking reference, they spend half an hour looking at it, cancel the refundable one I bought, come back, and say "There's no space".

But I can still buy it on the website.

Just had the same problem for AC846 (YYZ-MUC) on Apr 16.

Website shows upgrade is available with Latitude fare, but spoke to 3 different agents, who at first all insisted there is no R space and I need R space irrespective of booking class. Once they finally accepted that P space is all that's needed, they informed me there is no P space, attributing the website preview to an IT glitch.

Ask them to speak to the resource desk to resolve this issue.

I can see that resolving the knowledge gap issue. But what about the IT glitch? Oh AC...so many issues...

On the topic of the IT glitch, I noticed that depending on US vs. Canadian residency, you get different results when doing the upgrade availability preview. When I alerted the AC agent of this, she was able to replicate the results and was just as surprised as me.

Yup.

I've seen flights that are J1 when searching from the US, but J0 from Canada.