Originally Posted by
superangrypenguin
Ask them to speak to the resource desk to resolve this issue.
I can see that resolving the knowledge gap issue. But what about the IT glitch? Oh AC...so many issues...
On the topic of the IT glitch, I noticed that depending on US vs. Canadian residency, you get different results when doing the upgrade availability preview. When I alerted the AC agent of this, she was able to replicate the results and was just as surprised as me.