Missing Mileage
Jul 31, 2015 | 5:06 am
#1
Original Poster
Suspended
Join Date: Oct 2008
Posts: 241
Missing Mileage
I am trying to file a missing mileage claim for the EVA Air flight I took last month. How do I insert the departure date, I tried all the following:
20150704
07042015
04072015
2015-7-4
4-7-2015
7-4-2015
4 Jul 2015
None of these worked and it keeps saying that the flight is ineligible since I was not an Aeroplan member on that date!
Does anyone know how can I apply for mileage credits on my flight? Thanks.
20150704
07042015
04072015
2015-7-4
4-7-2015
7-4-2015
4 Jul 2015
None of these worked and it keeps saying that the flight is ineligible since I was not an Aeroplan member on that date!
Does anyone know how can I apply for mileage credits on my flight? Thanks.
Aug 1, 2015 | 10:27 pm
#5
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,633
You can send a scanned copy to [email protected]
The wait is awful - 3.5 months in my circumstances without resolution. They promise a 16 week turnaround.
You're better off using the guess and check method.
The wait is awful - 3.5 months in my circumstances without resolution. They promise a 16 week turnaround.
You're better off using the guess and check method.
Aug 2, 2015 | 7:04 am
#6
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat | TalkBoard Founding Member
Posts: 8,969
You can send a scanned copy to [email protected]
The wait is awful - 3.5 months in my circumstances without resolution. They promise a 16 week turnaround.
You're better off using the guess and check method.
The wait is awful - 3.5 months in my circumstances without resolution. They promise a 16 week turnaround.
You're better off using the guess and check method.
Aug 2, 2015 | 7:09 am
#7
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,461
When I go to the AE website and click on missing mileage credit, there is a calendar to the right of the Departure Date box. I clicked on that and picked a random date, and it populated the box as follows:
If you aren't seeing the calendar box, I would try a different browser or something.
Wed. Jul 8, 2015
Aug 2, 2015 | 1:07 pm
#8
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
I feel your pain. Took me 8 months once (and more rounds of escalation than I can count) to get the COS bonus from a AC flight. (bought on AC.com, flown on AC metal, on 014 stock).
Aug 3, 2015 | 9:04 pm
#9
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,633
Are you having luck going through your concierge or the phone lines?
Not looking to pull OZ back from the curtain, just looking to get some results.
Aug 3, 2015 | 9:27 pm
#10
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat | TalkBoard Founding Member
Posts: 8,969
One is a case of one segment of a 6 flight itin not being credited (TK18) with their system saying it has been credited. The 2nd is me being protected on Virgin when SAA oversold JNBLHR. Both were paid J.
Aug 3, 2015 | 9:43 pm
#11
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
And of course, there are others in a similar situation
http://www.flyertalk.com/forum/air-c...ge-flight.html
or here
http://www.flyertalk.com/forum/air-c...y-winning.html
or here
http://www.flyertalk.com/forum/23748491-post71.html
http://www.flyertalk.com/forum/air-c...ge-flight.html
or here
http://www.flyertalk.com/forum/air-c...y-winning.html
or here
http://www.flyertalk.com/forum/23748491-post71.html
Aug 4, 2015 | 7:03 am
#12
Original Poster
Suspended
Join Date: Oct 2008
Posts: 241
Thank you for the suggestions.
I called the service center a few days ago. Even before I finish telling the agent about my problem, I was told that I was the 10+ person on that particular day complaining about the same problem. She went ahead and asked me to email my documents to the quoted email address. It seems there is something wrong with the website for missing mileage applications.
I assumed all schedule flights operated by EVA Airways are eligible for mileage, since TPE - IAH is newly opened in mid June. Asiana Club refused crediting the mileage citing that route by BR is ineligible.
I called the service center a few days ago. Even before I finish telling the agent about my problem, I was told that I was the 10+ person on that particular day complaining about the same problem. She went ahead and asked me to email my documents to the quoted email address. It seems there is something wrong with the website for missing mileage applications.
I assumed all schedule flights operated by EVA Airways are eligible for mileage, since TPE - IAH is newly opened in mid June. Asiana Club refused crediting the mileage citing that route by BR is ineligible.
Aug 4, 2015 | 7:05 am
#13
Original Poster
Suspended
Join Date: Oct 2008
Posts: 241
When I go to the AE website and click on missing mileage credit, there is a calendar to the right of the Departure Date box. I clicked on that and picked a random date, and it populated the box as follows:
If you aren't seeing the calendar box, I would try a different browser or something.
If you aren't seeing the calendar box, I would try a different browser or something.
Aug 4, 2015 | 10:19 pm
#14
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,633
Nope. 5th AE agent escalated both cases under one case #....about 10 days ago. Have heard nothing since.
One is a case of one segment of a 6 flight itin not being credited (TK18) with their system saying it has been credited. The 2nd is me being protected on Virgin when SAA oversold JNBLHR. Both were paid J.
One is a case of one segment of a 6 flight itin not being credited (TK18) with their system saying it has been credited. The 2nd is me being protected on Virgin when SAA oversold JNBLHR. Both were paid J.
If anyone gets additional compensation for the headaches - please post!! Thanks.