Originally Posted by
Dorian
I'm now on my 3rd round of escalations and both files have been referred to management. IMO, both are very clear cases of missing miles, each agent agrees, just no one wants to nor knows how to credit me.
I feel your pain. Took me 8 months once (and more rounds of escalation than I can count) to get the COS bonus from a AC flight. (bought on AC.com, flown on AC metal, on 014 stock).