Originally Posted by
worldtraveller73
Is there a process you are using to escalate to management that you'd care to share that has gotten you success?
Are you having luck going through your concierge or the phone lines?
Not looking to pull OZ back from the curtain, just looking to get some results.
Nope. 5th AE agent escalated both cases under one case #....about 10 days ago. Have heard nothing since.
One is a case of one segment of a 6 flight itin not being credited (TK18) with their system saying it has been credited. The 2nd is me being protected on Virgin when SAA oversold JNBLHR. Both were paid J.