LMU (Last Minute Upgrades) fare discussion & questions
Sep 7, 2019, 5:17 am
#541
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
AC825 AMS-YYZ O -> J LMU offered at EUR 585.
Frustratingly, my bank was trying to contact me to confirm the transaction on my credit card, but because I'm currently inflight with internet, I got the e-mail too late. By the time I sorted it out, the same LMU is now at EUR 1314, which is too steep for a daytime flight.
Frustratingly, my bank was trying to contact me to confirm the transaction on my credit card, but because I'm currently inflight with internet, I got the e-mail too late. By the time I sorted it out, the same LMU is now at EUR 1314, which is too steep for a daytime flight.
Last edited by tcook052; Sep 7, 2019 at 8:15 am Reason: edit quote
Sep 7, 2019, 7:01 am
#542
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Ok the saga gets weirder.
After the failed LMU, I tried to check in and request an eUpgrade instead (since this was UA ticket stock and UA marketed flight numbers, I wasn’t able to request at the normal upgrade windows).
While checking in, I noticed the cabin class showing O, so I thought 11 credits would be enough. But at the end of the OLCI process, I was informed that the check-in failed.
So then I call in to do it all over by phone. Check-in worked, but was informed that the actual fare class was E so I would need to use 21 credits. At the same time, I was told the LMU is still available for *CAD* 1314. I am 100% sure the earlier offer during the OLCI process was made in EUR, I asked the agent to confirm multiple times. With multiple assurances, I decided to accept and pay for the offer.
After I get off the phone (and while waiting for the receipt to arrive), I decided to call my bank just to be sure. Surprise: the bank tells me the charge was made in EUR! I asked this agent to confirm, he did, and suggested I dispute the charge.
I need to travel tomorrow so did not want to do anything that might risk a denied boarding. So I call AC back (concierge line both times), and a new agent confirms once again the charge was made in CAD. When I ask her what would happen if I disputed the charge, the informs me that depends on what action the bank takes, I would lose my J upgrade and potentially also lose my seat in PY since they wouldn’t hold that seat open for me. I was very frustrated by this answer as it seems like I did nothing wrong here and was left with no good options.
Finally, the AC receipt arrives in my inbox showing the charge in CAD, giving me some comfort that even if it somehow got processed as EUR by the bank or credit card, I now had decent evidence for a charge dispute. With that and since the AC agent couldn’t do anything else for me (other than “leave a note with the AMS concierge”), I hung up and called the bank back. Turns out the earlier agent made a mistake and the charge was indeed in CAD.
What a bunch of unnecessary stress. /saga
After the failed LMU, I tried to check in and request an eUpgrade instead (since this was UA ticket stock and UA marketed flight numbers, I wasn’t able to request at the normal upgrade windows).
While checking in, I noticed the cabin class showing O, so I thought 11 credits would be enough. But at the end of the OLCI process, I was informed that the check-in failed.
So then I call in to do it all over by phone. Check-in worked, but was informed that the actual fare class was E so I would need to use 21 credits. At the same time, I was told the LMU is still available for *CAD* 1314. I am 100% sure the earlier offer during the OLCI process was made in EUR, I asked the agent to confirm multiple times. With multiple assurances, I decided to accept and pay for the offer.
After I get off the phone (and while waiting for the receipt to arrive), I decided to call my bank just to be sure. Surprise: the bank tells me the charge was made in EUR! I asked this agent to confirm, he did, and suggested I dispute the charge.
I need to travel tomorrow so did not want to do anything that might risk a denied boarding. So I call AC back (concierge line both times), and a new agent confirms once again the charge was made in CAD. When I ask her what would happen if I disputed the charge, the informs me that depends on what action the bank takes, I would lose my J upgrade and potentially also lose my seat in PY since they wouldn’t hold that seat open for me. I was very frustrated by this answer as it seems like I did nothing wrong here and was left with no good options.
Finally, the AC receipt arrives in my inbox showing the charge in CAD, giving me some comfort that even if it somehow got processed as EUR by the bank or credit card, I now had decent evidence for a charge dispute. With that and since the AC agent couldn’t do anything else for me (other than “leave a note with the AMS concierge”), I hung up and called the bank back. Turns out the earlier agent made a mistake and the charge was indeed in CAD.
What a bunch of unnecessary stress. /saga
Sep 7, 2019, 11:27 am
#543
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
What a cluster. Stress indeed.
Enjoy that hard-won seat and I hope it stays inflated.
Enjoy that hard-won seat and I hope it stays inflated.
Nov 7, 2019, 1:27 pm
#544
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
Does AC offer LMUs on Basic Economy fares? Asking for a friend...
Nov 8, 2019, 8:11 pm
#545
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,778
For the record, my colleague was not offered a chance to LMU his Basic flight YYC-YWG tomorrow when he checked in this morning. AC app said J was booked 2/14, EF had the flight P9 R9 and K9, with the app indicating both Y and J are "available".
So if they're not going to sell an LMU on that flight, I think it's highly likely they just don't sell LMUs at all on Basic.
So if they're not going to sell an LMU on that flight, I think it's highly likely they just don't sell LMUs at all on Basic.
Nov 15, 2019, 12:44 pm
#547
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, MR Titanium, IHG Gold, National Exec
Posts: 3,842
YHZ-YYZ - $114 from Flex M. J8 (Saturday morning flight) I never say no at that kind of price.
Nov 15, 2019, 11:54 pm
#549
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
What fare classes do LMU rebook into for Y -> PY and PY -> J?
Nov 16, 2019, 12:07 am
#550
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Nothing that earns miles.
Dec 26, 2019, 2:29 am
#551
Join Date: Dec 2002
Posts: 8,006
YVR-YXY $154+tax from Aeroplan ticket.
J5
J5
Dec 26, 2019, 10:15 am
#552
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Dec 31, 2019, 12:18 pm
#553
Join Date: Dec 2002
Posts: 8,006
E upgrade was $125 + 7 credits.
Row 12 had just as much leg room. I had an empty middle seat and enough sustance in the lounge to keep me going.
YXY-YVR
$154+tax from AE and Air Miles
YVR-YYC
$154+tax Air Miles.
Jan 16, 2020, 8:32 am
#554
Join Date: Aug 2018
Location: Montreal
Programs: Air Canada E50K, FB Gold
Posts: 48
Discussion point here. On a recent trip to West Africa I had no choice but to fly AF albeit being a Star Alliance FF.
For this particular trip I was booked in PY (S) and was offered an LMU of CAD$430 on the way out and CAD$400 on the way back. Both times the product was the inferior 2-3-2 angle lie flat configuration on their 777-300 but the price was fair.
Can someone let me know if this is aligned to AC LMU upgrade pricing from PY (low) to J? I've been scanning the forum but without success.
An eupgrade on the same route would be CAD$500 + 21 eupgrade points per the chart.
For this particular trip I was booked in PY (S) and was offered an LMU of CAD$430 on the way out and CAD$400 on the way back. Both times the product was the inferior 2-3-2 angle lie flat configuration on their 777-300 but the price was fair.
Can someone let me know if this is aligned to AC LMU upgrade pricing from PY (low) to J? I've been scanning the forum but without success.
An eupgrade on the same route would be CAD$500 + 21 eupgrade points per the chart.
Jan 28, 2020, 8:30 pm
#555
Join Date: Dec 2017
Location: YCD
Programs: AC 75K, HIlton Honors Gold, Marriott Gold Elite, Radisson Rewards Gold
Posts: 513
Wife is flying YVR --> YYZ tomorrow for work, all I have is her reservation code so unknown what fare class she was bought into
AC 108, Boeing 787
Premium Economy upgrade - $380
Signature Class upgrade - $1050
...both declined
AC 108, Boeing 787
Premium Economy upgrade - $380
Signature Class upgrade - $1050
...both declined