AC Presence on FT
Oct 16, 2014, 6:27 pm
#1111
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,543
Clarification on the role of AC personnel on this website
Hello All.
It seems that I am officially confused on the roll of Ben, Ben, Andrew et. al. on this Website.
On one side, they are here to give us insider information of what is going on within the headquarters of AC. Direct access, no holds barred intervention to the big dogs within the Ivory Tower.
On the other side, if they step out of the corporate line they often get lambasted for not being politically/Corporately correct Talking heads speaking the official AC Gospel (full disclosure, I REALLY appreciate this unadulterated side of the Corporate personnel where then can let their hair down).
The tangent that really gets me is that they now seem to be tuning into personal concierges to people on this site to solve issues that should be solves (or not) on a much lower level: (ex... PM me and I'll look into this) I understand their desire to help people here, but that is NOT their job.
So... Bottom Line: What do you expect from them?
It seems that I am officially confused on the roll of Ben, Ben, Andrew et. al. on this Website.
On one side, they are here to give us insider information of what is going on within the headquarters of AC. Direct access, no holds barred intervention to the big dogs within the Ivory Tower.
On the other side, if they step out of the corporate line they often get lambasted for not being politically/Corporately correct Talking heads speaking the official AC Gospel (full disclosure, I REALLY appreciate this unadulterated side of the Corporate personnel where then can let their hair down).
The tangent that really gets me is that they now seem to be tuning into personal concierges to people on this site to solve issues that should be solves (or not) on a much lower level: (ex... PM me and I'll look into this) I understand their desire to help people here, but that is NOT their job.
So... Bottom Line: What do you expect from them?
Oct 16, 2014, 6:34 pm
#1112
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
To be a FT with insider knowledge about AC. However, not speaking directly for AC as they have (afaik) no authority to do so. Same as with YYZ SD and others who shall remain nameless who are AC employees (FA's) and who love flying and are apart of FT. I for one, love that they are on here.
Oct 16, 2014, 6:37 pm
#1113
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,543
To be a FT with insider knowledge about AC. However, not speaking directly for AC as they have (afaik) no authority to do so. Same as with YYZ SD and others who shall remain nameless who are AC employees (FA's) and who love flying and are apart of FT. I for one, love that they are on here.
Oct 16, 2014, 6:41 pm
#1114
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,665
I'm hoping that in addition to the above, the Bens and Andrew are using feedback from this site to learn about and help them address some of the big and small frustrations that we experience as frequent travelers - AKA using Voice of the Customer as part of a Continual Improvement process.
There has been evidence of this happening - but I am realistic enough to know that they will not be able to address everything we bring to their attention.
What I'm not expecting from them is sharing of confidential or proprietary information that would harm the company's reputation or competitive position if it were disclosed.
There has been evidence of this happening - but I am realistic enough to know that they will not be able to address everything we bring to their attention.
What I'm not expecting from them is sharing of confidential or proprietary information that would harm the company's reputation or competitive position if it were disclosed.
Oct 16, 2014, 6:41 pm
#1115
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
I would not hold it against them as I have never held it against them. However, I am not the norm as there are many on here who believe otherwise. From what I have deduced, accounts such as "AC Altitude" are official media accounts and we see a post from them once every half year at best. Apparently that's what some people want. To ..... and complain after corporate speak/posts are made, as opposed to a new level of interacting with employees of a company who want to deformalize things.
Oct 16, 2014, 6:44 pm
#1116
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,543
I'm hoping that in addition to the above, the Bens and Andrew are using feedback from this site to learn about and help them address some of the big and small frustrations that we experience as frequent travelers - AKA using Voice of the Customer as part of a Continual Improvement process.
There has been evidence of this happening - but I am realistic enough to know that they will not be able to address everything we bring to their attention.
What I'm not expecting from them is sharing of confidential or proprietary information that would harm the company's reputation or competitive position if it were disclosed.
There has been evidence of this happening - but I am realistic enough to know that they will not be able to address everything we bring to their attention.
What I'm not expecting from them is sharing of confidential or proprietary information that would harm the company's reputation or competitive position if it were disclosed.
My question is specifically aimed to people's attitude towards their input on this website.
EDIT: That being said, if by this you were saying that you prefer that AC look, but not speak, I accept this as a very important and revealing note to this discussion.
Oct 16, 2014, 6:52 pm
#1117
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Oct 16, 2014, 7:21 pm
#1118
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Nothing against Andrew but I've often wondered how much of the inside info he gained here and via other avenues played a roll in getting him a job at AC. Just saying that the level of knowledge many of us have about AC is quite staggering.
Oct 16, 2014, 7:33 pm
#1120
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,543
Oct 16, 2014, 7:34 pm
#1121
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
I've been around to know that you never know. Out of thin air AC reps showed up (aka new guys like the Bens). I'd love it if Aeroplan reps did the same
Oct 16, 2014, 7:43 pm
#1122
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
I guess they could hunt down missing AE miles or something....
Oct 16, 2014, 7:47 pm
#1123
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Most of us appreciate the AC reps on the site and are happy to engage in constructive dialog. Then again, there's this:
https://www.flyertalk.com/forum/23686083-post90.html
https://www.flyertalk.com/forum/23686083-post90.html
Oct 16, 2014, 7:51 pm
#1124
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Oct 16, 2014, 9:59 pm
#1125
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877