Originally Posted by The Lev

I'm hoping that in addition to the above, the Bens and Andrew are using feedback from this site to learn about and help them address some of the big and small frustrations that we experience as frequent travelers - AKA using Voice of the Customer as part of a Continual Improvement process.

There has been evidence of this happening - but I am realistic enough to know that they will not be able to address everything we bring to their attention.

What I'm not expecting from them is sharing of confidential or proprietary information that would harm the company's reputation or competitive position if it were disclosed.