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Agent said they had to clean up the booking which included removing the AE number then put it back in. Had to do with the rebooking from Tango back to Flex. Quite a process. I reached the US reservation line who had to consult the ticketing dept.
Let's see if I have to call back the YYZ-LGA portion within the window or I could do it online this time. At least now I can go to the eUp page and it shows my FRA-YYZ is waitlisted. |
Sounds like the same issues as the TATL fare changes last year - I suppose we shouldn't be surprised their IT hasn't fixed the issue. I mean, it is a 20-year deployment schedule.
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Originally Posted by ramsfan
(Post 21536621)
I was told they are doing it automatically, it should be all done in the next few weeks and since I do not fly till March I will be fine to wait. I recall they did this last year too and it worked out.
Of course very disappointing we need V not S now, and the fare difference varies tremendously -- sometimes very little sometimes very high. Another problem is the search function for fares does not have a class for lowest upgradable and the box to check for upgradable fares is not available when doing a multi-city search with a destination outside Canada or the U.S. So you have to call in, which is more time consuming and you may or may not get a good agent. |
They screwed me up by Roguing my flight from VRA to YYZ, so now I only get 25% miles on the Aegean program.
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Originally Posted by hastuk
(Post 21540309)
Whether or not they are doing it automatically is a moot point. I think we need to see Flex as well as being Flex. I have 5 upcoming flights and with my most recent call today to an agent who was super helpful, I got all 5 flights changed to Flex from showing Tango on Manage My Bookings. On previous calls the agent said that they could see Flex but all I could see was Tango. Apparently there is now a workaround so that the consumer can see Flex as well. But, if changes need to be made it will require calling in. I am hoping that the eupgrade window is there online.
Keep us posted how they will turn out. I suspect there'll be plenty of us who'll have to call in to get the the eUps. It's really depressing to see AC hasn't been able to figure this out and not helpful to its loyal customers. |
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Originally Posted by hastuk
Originally Posted by sp4294
(Post 21532469)
Anyone get the impression that AC was/is going to let these all quietly slide and hope that people don't pick up on the fact that they've been shafted? Am I the only one that thinks that having to make these phone calls is completely ridiculous and a real kick in the head?
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Originally Posted by KenHamer
(Post 21542342)
It's not a bug. It's a feature. Someone booked a Flex - it doesnt get rebooked properly - they get half the miles when they get home, some wont notice, some wont care, some will be too inconvenienced to follow up..... In the end, AC wins. |
Originally Posted by rankourabu
(Post 21543005)
How many people in the real world actually check their reservations obsessively like FTers do.... NONE?
Someone booked a Flex - it doesnt get rebooked properly - they get half the miles when they get home, some wont notice, some wont care, some will be too inconvenienced to follow up..... In the end, AC wins. Buying an airline ticket is not unlike buying anything else; you expect to get what you paid for. Regardless of whether you're on FT or not. |
Originally Posted by ffsim
(Post 21543372)
Why would you think that? Every person I know in the real world who travels as much as I do (which is still far less than many others here, including yourself) check their bookings religiously. Not one is an FTer.
Buying an airline ticket is not unlike buying anything else; you expect to get what you paid for. Regardless of whether you're on FT or not. I dont know many people in the real world that would be able to tell an S fare from a Q fare. |
Originally Posted by rankourabu
(Post 21543394)
you really think that 99%... ok 90%, of people who fly buy tickets worrying whether its Tango or Flex? Half the people probably dont even credit miles
I dont know many people in the real world that would be able to tell an S fare from a Q fare. I think that anyone buying a Flex fare instead of Tango is consciously buying it to get something tangible for the extra dollars. They've decided to pay more for one or more reasons. Advanced seat selection, ability to eUpgrade, 100% mileage, etc. As I said, all the travellers I work with are on top of their itineraries and know what's going on with each and every one of their bookings. The same is true for past colleagues at different employers. It's silly to assume that only FTers care about these things. We're a subset of frequent flyers; we're not the only ones who care about getting screwed by AC. |
Originally Posted by ffsim
(Post 21543434)
It's silly to assume that only FTers care about these things. We're a subset of frequent flyers; we're not the only ones who care about getting screwed by AC. The general public does not. So I stand by my 90%. |
Originally Posted by rankourabu
(Post 21543496)
ok, is it safe to say then that only frequent flyers (non-FTers included) care about this?
The general public does not. So I stand by my 90%. A non-frequent, non-FT flyer cares about what they buy. C'mon. If someone's paying extra for Flex versus Tango, they expect to get the extras they paid for. The type of passenger you're describing, the one who doesn't care about fares, benefits, miles, etc, is a Tango buyer. And that person is completely unaffected by what we're discussing in this thread. |
Originally Posted by gtpdiddy
(Post 21539640)
Tried to eUp within the designated window on a formerly flex fare now Tango that was manually converted back to Flex over the phone. Tried eUp online just now and failed. Spoke to agent at 4:30AM EST (10:30AM Frankfurt time) for FRA-YYZ segment and said I'd have to wait 'til 7AM EST to call back when YYZ desk opens to request upgrade. She said I'm automatically waitlisted anyway. 3 hour upgrade priority window lost. Previously I was able to get on the eUp screen on AC.com for this itinerary and now it gives me an error. Oddly another itinerary in December the eUp screen shows up. This is clearly an AC IT system glitch.
This is really frustrating since I'm currently overseas and it's a pain to have to call in to request an eUp; anyone has the same experience having to call manually for eUp even though already rebooked to a Flex fare and AC.com was previously able to show the eUp screen on the same itinerary but gave an error at the time of eUp window?! Thanks, GT |
Originally Posted by rankourabu
(Post 21543394)
you really think that 99%... ok 90%, of people who fly buy tickets worrying whether its Tango or Flex? Half the people probably dont even credit miles
I dont know many people in the real world that would be able to tell an S fare from a Q fare. This country is mad over AP miles - Aerogold is Canada's most popular credit card by a large margin. Between Elites, frequent travellers, anyone holding a "points card", and you think 90% of the people around you on an AC aircraft don't care if they get points or not? And 50% don't even collect points!? I'd halve each of your estimates |
Originally Posted by CloudsBelow
(Post 21543846)
I'd halve each of your estimates Alright, fair enough. Even if 10% do not care, and AC does not adjust it automatically on purpose - that means that 10% will get shafted. AC wins. |
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