AC Waitlist Protocol
Sep 17, 2013 | 7:34 pm
#46
Join Date: Apr 2009
Location: BC, Canada
Programs: Bonvoy Titanium Elite, VSE/MVC Chairman's Club
Posts: 661
Anyway, the answer I got today was clear, and also explains all that I've seen. The short answer is "yes, the act of boarding will remove you from the upgrade wait list". This is true in every city, not just FRA ... once you board, you have accepted the seat you've been given, and you're no longer an official candidate in the system for an upgrade.
"However", he said, "what most most concierge's and gate agents will do, is print out the upgrade list prior to starting the boarding process - and then run upgrades based on that list". In other words, you're officially off the list after boarding ... but the agent/concierge processing the list has the option of doing "the right thing", including going onboard to upgrade someone who's already taken their seat in Y if that person was next in line.
"However", he said, "what most most concierge's and gate agents will do, is print out the upgrade list prior to starting the boarding process - and then run upgrades based on that list". In other words, you're officially off the list after boarding ... but the agent/concierge processing the list has the option of doing "the right thing", including going onboard to upgrade someone who's already taken their seat in Y if that person was next in line.
Sep 17, 2013 | 7:37 pm
#47
Original Poster
Join Date: Feb 2013
Location: YEG
Programs: AC: Ac*A, , Nexus: Expired
Posts: 1,494
The wait list protocol is as follows:
1) Request Upgrade
2) Wait
3) Wait
4) If name is called, board with new pass.
5) if name not called, board with old pass.
How could they make that anymore transparent?
1) Request Upgrade
2) Wait
3) Wait
4) If name is called, board with new pass.
5) if name not called, board with old pass.
How could they make that anymore transparent?
Sep 17, 2013 | 8:03 pm
#48
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,046
Actually, they usually also call the list of people who did not get an upgrade to make them know they missed it, at least if the list is small. Or sometimes they announce the J cabin is now full.
Sep 18, 2013 | 10:53 pm
#49
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite Million Miler/ AY*Gold (OWS) / SPG*Bonvoy Titanium for Life(LTT)
Posts: 2,391
Has anyone here experienced lounge agents or concierges showing you exactly where in the list you are? On Sep 13 FCO-YYZ, FCO agent said what ranking I was in on the list. On my return flight Sep 16 YUL-FCO, MLL lounge agent showed me his computer screen on where exactly I was in ranking for the upgrade (which I was very happy to see by the way as it was J1).
New policy?
New policy?
Sep 18, 2013 | 11:43 pm
#50
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,760
Has anyone here experienced lounge agents or concierges showing you exactly where in the list you are? On Sep 13 FCO-YYZ, FCO agent said what ranking I was in on the list. On my return flight Sep 16 YUL-FCO, MLL lounge agent showed me his computer screen on where exactly I was in ranking for the upgrade (which I was very happy to see by the way as it was J1).
New policy?
New policy?
Sep 19, 2013 | 7:30 am
#51
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,360
Interesting.
I don't think I've ever been told exactly where I was, but I've been told "you're going to get it", "you're very close to the top", etc.
I'm going to be asking tomorrow, because I have a YYZ-YVR (Friday afternoon...I know, right?).
Actually, given my current AQM, maybe I'll SDC to a YYZ-SFO direct. 739 and 759 are J5 and J6, and both get in at or before when my current one would, and are less prone to delays (also a potential issue for me).
This is why I don't understand why they don't show you the waitlist. It's a great way to make money on same day changes. I might not pay $800 for a LMU across the country, but I'll definitely pay $75 to guarantee my upgrade goes through, if the flight's leaving with empty seats anyway.
I don't think I've ever been told exactly where I was, but I've been told "you're going to get it", "you're very close to the top", etc.
I'm going to be asking tomorrow, because I have a YYZ-YVR (Friday afternoon...I know, right?).
Actually, given my current AQM, maybe I'll SDC to a YYZ-SFO direct. 739 and 759 are J5 and J6, and both get in at or before when my current one would, and are less prone to delays (also a potential issue for me).
This is why I don't understand why they don't show you the waitlist. It's a great way to make money on same day changes. I might not pay $800 for a LMU across the country, but I'll definitely pay $75 to guarantee my upgrade goes through, if the flight's leaving with empty seats anyway.