Jan 5, 2024, 7:37 am
Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
Nov 24, 2013, 8:13 pm
#31
Join Date: Dec 2010
Location: MUC
Programs: LH SEN
Posts: 57
Sorry if this has been answered somewhere else already (or is possibly the stupidest question asked).
I'll be SE for the first time next year and was wondering if I can also call the concierges if I'm not flying AC but am passing through an airport where there are concierges?
Thanks! Sorry if this is a stupid question..
I'll be SE for the first time next year and was wondering if I can also call the concierges if I'm not flying AC but am passing through an airport where there are concierges?
Thanks! Sorry if this is a stupid question..
Nov 24, 2013, 10:04 pm
#32
Join Date: Jan 2011
Location: YYZ
Programs: AC
Posts: 379
Sorry if this has been answered somewhere else already (or is possibly the stupidest question asked).
I'll be SE for the first time next year and was wondering if I can also call the concierges if I'm not flying AC but am passing through an airport where there are concierges?
Thanks! Sorry if this is a stupid question..
I'll be SE for the first time next year and was wondering if I can also call the concierges if I'm not flying AC but am passing through an airport where there are concierges?
Thanks! Sorry if this is a stupid question..
Nov 25, 2013, 8:55 pm
#34
Join Date: May 2013
Location: YYZ
Posts: 585
Sorry if this has been answered somewhere else already (or is possibly the stupidest question asked).
I'll be SE for the first time next year and was wondering if I can also call the concierges if I'm not flying AC but am passing through an airport where there are concierges?
Thanks! Sorry if this is a stupid question..
I'll be SE for the first time next year and was wondering if I can also call the concierges if I'm not flying AC but am passing through an airport where there are concierges?
Thanks! Sorry if this is a stupid question..
Does anyone have experience being helped by concierges on non AC tickets and/or metal?
Nov 26, 2013, 5:01 am
#35
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Sort of. In ZRH, on LH to FRA, connecting to AC flight home. LH flight was cancelled, no way to make connection in FRA. Even though it was an LH problem, the AC concierge in ZRH helped out, and got me onto the AC ZRH-YYZ flight (which was oversold). It was very complex, took a lot of work (I'm skipping lots of details), and ended up with me getting home on time, and in J!^
Nov 26, 2013, 7:38 am
#36
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,266
I remember one time I was flying SQ to CDG, we lost an engine and made an
emergency landing in FRA. The AC concierge was very helpful in making my
arrangements, and re-issuing ticket.
emergency landing in FRA. The AC concierge was very helpful in making my
arrangements, and re-issuing ticket.
Nov 26, 2013, 1:18 pm
#37
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,670
Last February I was coming home from South Africa through JFK and most of the outgoing flights were cancelled. I was connecting on AA from SA and I phoned the concierge who got me on an AC flight (it was cancelled too!).
Nov 26, 2013, 6:39 pm
#38
Join Date: Jan 2012
Location: YYZ
Programs: UA 1K, Hilton LTD, GE/Nexus
Posts: 35
There is only one reason that I will stay with AC/AE SE. Concierge.
Whether AC or other tickets, when AC Metal, they are there. More than once a year, it is the difference between a Friday night away or home. What do they do? They are the very real reason for SE. Worth a MR. Worth some extra segments. Worth their weight in gold.
Don't post much but I thank you all, a few in particular.
For all the help, for the consideration, for the extra effort, I thank you. You are the only reason I stay. The ONLY.
Whether AC or other tickets, when AC Metal, they are there. More than once a year, it is the difference between a Friday night away or home. What do they do? They are the very real reason for SE. Worth a MR. Worth some extra segments. Worth their weight in gold.
Don't post much but I thank you all, a few in particular.
For all the help, for the consideration, for the extra effort, I thank you. You are the only reason I stay. The ONLY.
Nov 27, 2013, 3:42 pm
#39
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Sorry if this has been answered somewhere else already (or is possibly the stupidest question asked).
I'll be SE for the first time next year and was wondering if I can also call the concierges if I'm not flying AC but am passing through an airport where there are concierges?
Thanks! Sorry if this is a stupid question..
I'll be SE for the first time next year and was wondering if I can also call the concierges if I'm not flying AC but am passing through an airport where there are concierges?
Thanks! Sorry if this is a stupid question..
They are great in ORD, no question.
Dec 18, 2013, 5:53 pm
#40
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
So I'm flying SFO-YVR-YYZ-YOW on Saturday, and there's a travel advisory for both YYZ and YOW.
Do I need to do anything to alert the concierge(s) that I'll be coming through, or will they be proactively looking out for me?
Do I need to do anything to alert the concierge(s) that I'll be coming through, or will they be proactively looking out for me?
Dec 18, 2013, 6:10 pm
#41
Join Date: Jun 2013
Location: YKF
Programs: AC SE100K
Posts: 82
Good luck. YOW won't (automatically) care since you have no flight departing from there.
Dec 18, 2013, 6:59 pm
#42
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Dec 18, 2013, 7:06 pm
#43
Join Date: Oct 2008
Location: YYC
Posts: 4,035
The system would flag any SE connection issues for them automatically; however, when weather is involved in YYZ, that list could easily have 100 people on it. So... while you don't need to warn them you are coming, if you become aware of a likely misconnect in YYZ (say, while in YVR), it's worth reaching out to ask for assistance (ideally, with a proposed solution, as that's the quickest way to get a resolution).
Dec 18, 2013, 7:43 pm
#44
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
The system would flag any SE connection issues for them automatically; however, when weather is involved in YYZ, that list could easily have 100 people on it. So... while you don't need to warn them you are coming, if you become aware of a likely misconnect in YYZ (say, while in YVR), it's worth reaching out to ask for assistance (ideally, with a proposed solution, as that's the quickest way to get a resolution).
Dec 20, 2013, 5:40 pm
#45
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
The information from AC is a bit vague. http://www.aircanada.com/en/travelin...concierge.html
Can someone give me practical examples of ways they "assist" (or have assisted) with the various services mentioned?
I fly J often, and have never (to my knowledge) used these services, which were apparently available to me. Maybe I should have?
Now I'm SE for the first time, and its seems like this is marketed as one of the primary perks. Is it really?
In particular, it says they can help with upgrades ... might they have more clout with *A partners in requesting discretionary upgrades? (E.g. When connecting from an AC-upgraded flight to LH or UA or SAA for the final leg?) Or upgrading travel companions?
Can someone give me practical examples of ways they "assist" (or have assisted) with the various services mentioned?
I fly J often, and have never (to my knowledge) used these services, which were apparently available to me. Maybe I should have?
Now I'm SE for the first time, and its seems like this is marketed as one of the primary perks. Is it really?
In particular, it says they can help with upgrades ... might they have more clout with *A partners in requesting discretionary upgrades? (E.g. When connecting from an AC-upgraded flight to LH or UA or SAA for the final leg?) Or upgrading travel companions?