Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
#196
Join Date: Dec 2015
Location: LHR
Programs: SE (1mln+), BA Bronze, Starwood Gold, Marriott Rewards, Fairmont President's Club
Posts: 16
Just happened to catch this thread. I was pleasantly surprised to actually see a real concierge service at YYZ on my way back to LHR this past Friday. I had no idea this service existed and apparently it's the only one in existence at this point. It allows for the same service that you would get at a S100K check-in counter but a bit more personalized and with a chair on which to sit! It's still not what the AC Concierge service used to be at the very beginning - 1997 if memory serves me well - since I had managed to secure SE back then. Let's remember though that Canadian Airlines did provide some competition at that time although I can't really remember if CP had a similar service for their top tier clients. I can still remember a Concierge phoning me to ask me if I wanted them to buy my wife a birthday present since 'I must be so busy flying around'. I don't think they do that anymore.
#197
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium
Posts: 1,496
It was epic fail for me. I wanted to see if they could assist with putting me on standby for and earlier yyz-yul after returning from overseas. I did so the day prior to travel ,via email. I did receive an immediate response via e-mail stating that they received my info and it will be processed and looked into. Up to this point, all went well.
Thereafter , I never heard from them again. Laughable !!
Thereafter , I never heard from them again. Laughable !!
#198
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
It was epic fail for me. I wanted to see if they could assist with putting me on standby for and earlier yyz-yul after returning from overseas. I did so the day prior to travel ,via email. I did receive an immediate response via e-mail stating that they received my info and it will be processed and looked into. Up to this point, all went well.
Thereafter , I never heard from them again. Laughable !!
Thereafter , I never heard from them again. Laughable !!
Every time I've emailed for a SDC or standby, it's been done.
I'm actually waiting for a callback from the concierge right now, because I want to know when they stop serving omelettes in YYC
#199
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
Had you been put on standby? The lack of a response is not the same as a lack of service. Although a response would be nice.
Every time I've emailed for a SDC or standby, it's been done.
I'm actually waiting for a callback from the concierge right now, because I want to know when they stop serving omelettes in YYC
Every time I've emailed for a SDC or standby, it's been done.
I'm actually waiting for a callback from the concierge right now, because I want to know when they stop serving omelettes in YYC
You don't need a Concierge to tell you that.
#200
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Not entirely a fan of the newest wave of YYZ concierges.
They are all very nice, but they do things at half the speed I find. Hopefully with increased experience, they become more efficient. Also, I find them to be a bit too mechanical... but then, being new hires, I'm sure they want to do everything to SOP... anally.
One time recently at YYZ Dom/Int'l SE check-in line, an agent walked over to me and directed me to the new concierge office to check-in. I actually felt hesitant because I find the agents in the SE check-in line to be quite efficient. I was willing to wait a tad longer in line rather than see one of the new concierges.
They are all very nice, but they do things at half the speed I find. Hopefully with increased experience, they become more efficient. Also, I find them to be a bit too mechanical... but then, being new hires, I'm sure they want to do everything to SOP... anally.
One time recently at YYZ Dom/Int'l SE check-in line, an agent walked over to me and directed me to the new concierge office to check-in. I actually felt hesitant because I find the agents in the SE check-in line to be quite efficient. I was willing to wait a tad longer in line rather than see one of the new concierges.
#201
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
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Posts: 35,255
Concierges can't do that since it's against SOP.
All concierges can do for me is print my boarding pass in advance and have it waiting for me for pickup if I'm in a hurry.
Oh, and once in awhile they'll help deplane me on my super delayed flight and put me on another flight.
All concierges can do for me is print my boarding pass in advance and have it waiting for me for pickup if I'm in a hurry.
Oh, and once in awhile they'll help deplane me on my super delayed flight and put me on another flight.
Last edited by tcook052; Dec 16, 2015 at 7:08 pm
#202
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
Concierges can't do that since it's against SOP.
All concierges can do for me is print my boarding pass in advance and have it waiting for me for pickup if I'm in a hurry.
Oh, and once in awhile they'll help deplane me on my super delayed flight and put me on another flight.
#203
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
#204
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Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
^^^^^^^^^
Exactly my experience a couple of weeks ago at YYZ. I asked 3 newbies the same question and each said they did not know as they were new, or did not work in that area or .....
OTOH, the vastly more experienced and/or professional concierges I have met at 4 other stations could run circles around this bunch. Maybe they need some "refinement" before they actually deal with customers.
Similar experience applies to a couple of the SE line check-in agents. Maybe the juniors can stand next to the seniors and see how it's done.
My personal favourite experience was the SE agent who said - as I approached the counter - "this line is for SEs only". I see, so do I need to wear the SE 100K tag around my neck now because she couldn't see it on my bag?
Oh wait, the is the 330 thread. OK, well I'll just move this to a concierge thread.
.
#205
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
#206
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Not entirely a fan of the newest wave of YYZ concierges.
They are all very nice, but they do things at half the speed I find. Hopefully with increased experience, they become more efficient. Also, I find them to be a bit too mechanical... but then, being new hires, I'm sure they want to do everything to SOP... anally.
One time recently at YYZ Dom/Int'l SE check-in line, an agent walked over to me and directed me to the new concierge office to check-in. I actually felt hesitant because I find the agents in the SE check-in line to be quite efficient. I was willing to wait a tad longer in line rather than see one of the new concierges.
They are all very nice, but they do things at half the speed I find. Hopefully with increased experience, they become more efficient. Also, I find them to be a bit too mechanical... but then, being new hires, I'm sure they want to do everything to SOP... anally.
One time recently at YYZ Dom/Int'l SE check-in line, an agent walked over to me and directed me to the new concierge office to check-in. I actually felt hesitant because I find the agents in the SE check-in line to be quite efficient. I was willing to wait a tad longer in line rather than see one of the new concierges.
Ah Nomad, thanks for this post.
So.......
^^^^^^^^^
Exactly my experience a couple of weeks ago at YYZ. I asked 3 newbies the same question and each said they did not know as they were new, or did not work in that area or .....
OTOH, the vastly more experienced and/or professional concierges I have met at 4 other stations could run circles around this bunch. Maybe they need some "refinement" before they actually deal with customers.
Similar experience applies to a couple of the SE line check-in agents. Maybe the juniors can stand next to the seniors and see how it's done.
My personal favourite experience was the SE agent who said - as I approached the counter - "this line is for SEs only". I see, so do I need to wear the SE 100K tag around my neck now because she couldn't see it on my bag?
#207
A FlyerTalk Posting Legend
Join Date: Sep 2012
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Posts: 44,353
#209
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Posts: 2,996
''This is for regular people who don't know what they're doing'' the agent retorted. To which I replied ''and their relatives are all staffing the priority check in line''
#210
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium
Posts: 1,496
Had you been put on standby? The lack of a response is not the same as a lack of service. Although a response would be nice.
Every time I've emailed for a SDC or standby, it's been done.
I'm actually waiting for a callback from the concierge right now, because I want to know when they stop serving omelettes in YYC
Every time I've emailed for a SDC or standby, it's been done.
I'm actually waiting for a callback from the concierge right now, because I want to know when they stop serving omelettes in YYC