Onboard WiFi - roll out and experiences
Feb 22, 2023, 10:53 am
#106
Join Date: Feb 2023
Posts: 87
So, I have a flight today and am curious if the Gold in Business problem has come back or if it is only an issue before the flight. It is offering me the opportunity to pay to upgrade to the streaming Wi-Fi, even though I am flying business. Curious if others have encountered this and if it will be resolved once I am onboard.
Feb 22, 2023, 10:28 pm
#107
Join Date: Feb 2012
Location: Amsterdam
Programs: A3, BA, OZ,
Posts: 1,099
So, I have a flight today and am curious if the Gold in Business problem has come back or if it is only an issue before the flight. It is offering me the opportunity to pay to upgrade to the streaming Wi-Fi, even though I am flying business. Curious if others have encountered this and if it will be resolved once I am onboard.
Mar 24, 2023, 12:42 am
#108
Join Date: Jul 2019
Location: POZ
Programs: A3
Posts: 12
Had similar issue on 2 recent flights this week (BER-ATH and ATH-BER). I was only able to log in using PNR and name which logged me in and the internet was available. When trying to log using M&B ID it was unsucessful.
Mar 26, 2023, 2:19 pm
#109
Join Date: Feb 2022
Location: Athens, Roscoff, Helsinki, Kerry or Tromso
Posts: 454
Four recent sectors on SX-NED, SX-NAF, SX-NAB and SX-NAH, wifi worked well throughout the flight and my complimentary login using M&B credentials worked with ease once I remembered to switch off my VPN - you can switch it back on once connected but you can't, I think connect with it on.
Mar 30, 2023, 9:33 am
#110
Join Date: Dec 2022
Location: CDG
Programs: A3*G
Posts: 13
I don't know who's at fault, but during all my last 4 ATH-CDG segments, i was every time unable to access the wifi.
On my phone, i was able to connect to the wifi but the aegeanwifi.com page never loaded, and on my ipad i was getting kicked out of the wifi in a matter of seconds. Flights were on SX-NAC and SX-NAL the past weekend, and on SX-NAF and SX-NAJ about a month ago.
On my phone, i was able to connect to the wifi but the aegeanwifi.com page never loaded, and on my ipad i was getting kicked out of the wifi in a matter of seconds. Flights were on SX-NAC and SX-NAL the past weekend, and on SX-NAF and SX-NAJ about a month ago.
Mar 30, 2023, 2:26 pm
#111
Join Date: Feb 2022
Location: Athens, Roscoff, Helsinki, Kerry or Tromso
Posts: 454
I don't know who's at fault, but during all my last 4 ATH-CDG segments, i was every time unable to access the wifi.
On my phone, i was able to connect to the wifi but the aegeanwifi.com page never loaded, and on my ipad i was getting kicked out of the wifi in a matter of seconds. Flights were on SX-NAC and SX-NAL the past weekend, and on SX-NAF and SX-NAJ about a month ago.
On my phone, i was able to connect to the wifi but the aegeanwifi.com page never loaded, and on my ipad i was getting kicked out of the wifi in a matter of seconds. Flights were on SX-NAC and SX-NAL the past weekend, and on SX-NAF and SX-NAJ about a month ago.
May 16, 2023, 3:27 am
#112
Join Date: Dec 2022
Location: CDG
Programs: A3*G
Posts: 13
May 21, 2023, 6:01 am
#113
Join Date: Feb 2009
Location: BRU
Programs: A3 *G, BA Silver
Posts: 170
In Business as A3 *S with a voucher today on BRU-ATH (got the upgrade message two days ago) but still had to pay for inflight WiFi as it showed me in Y for todays flight…(it did recognize the Silver status correctly)
some little quirk or voucher-upgraded PNRs do not get the WiFi?
some little quirk or voucher-upgraded PNRs do not get the WiFi?
May 21, 2023, 6:08 am
#114
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,342
I’m in the air currently on an I-class award booking. Took me a little while to find the option where to login to M&B or PNR (hint: don’t click on ‘connect to internet’ first) but it successfully recognised the business class reservation. Had no problem activating the stream option and it’s quite fast. No problems streaming YouTube or the like.
May 21, 2023, 2:30 pm
#115
Join Date: Dec 2022
Location: CDG
Programs: A3*G
Posts: 13
In Business as A3 *S with a voucher today on BRU-ATH (got the upgrade message two days ago) but still had to pay for inflight WiFi as it showed me in Y for todays flight…(it did recognize the Silver status correctly)
some little quirk or voucher-upgraded PNRs do not get the WiFi?
some little quirk or voucher-upgraded PNRs do not get the WiFi?
What fixed it, was to login with PNR and name, instead of M&B credentials.
The tricky part was to log off my M&B account -- which i did by deleting my browser's cookies (did not find how to log off on the site).
Jul 1, 2023, 12:03 pm
#116
Join Date: Jul 2022
Location: Brussels
Programs: Miles and Bonus
Posts: 84
I should also report that I am only able to log in with PNR details and not with M&B credentials when WiFi is available . I think that is something that Aegean should look into and fix it.
Also, during my recent flight BRU-ATH, I had to call a cabin crew member and report that WiFi was not working and subsequently they made an announcement that WiFi was unavailable. No apologies for the inconvenience though, although I had planned to do some work onboard as prior to the flight I checked if WiFi was available and saw that it was. I believe they should pay more attention, and check if WiFi is working before the passengers check t.
Also, during my recent flight BRU-ATH, I had to call a cabin crew member and report that WiFi was not working and subsequently they made an announcement that WiFi was unavailable. No apologies for the inconvenience though, although I had planned to do some work onboard as prior to the flight I checked if WiFi was available and saw that it was. I believe they should pay more attention, and check if WiFi is working before the passengers check t.
Jul 1, 2023, 12:14 pm
#117
Join Date: Jul 2022
Location: Brussels
Programs: Miles and Bonus
Posts: 84
P.S To add to my previous message, they have added a sticker advertising the WiFi in the back of every seat, so when you do that, you raise so much the expectations and you should be careful of keeping your promise to deliver , or you make sure to notify in advance the passengers.
Sep 13, 2023, 4:48 am
#120
Join Date: Feb 2023
Posts: 87
It seems like Aegean slightly changed the WiFi Sceem and even upgraded the Gold benefit:
There are now only two bundles (I recall that there had been three) and Gold member (as well as Business) now receve the 'Stream'-Bundle with 15 Mbit/s.
ComfortFlex PAX get the light Option (1.5 Mbits) for free.
There are now only two bundles (I recall that there had been three) and Gold member (as well as Business) now receve the 'Stream'-Bundle with 15 Mbit/s.
ComfortFlex PAX get the light Option (1.5 Mbits) for free.