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Flame-Free Questions on A3 - ask your newbie (and not so newbie) questions here

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Old Feb 23, 2015, 7:35 am
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Last edit by: NWIFlyer
With the evolution of the Miles&Bonus program, there are a number of threads on this forum that contain outdated information, plus a further set that - whilst describing the new program - contain conflicting information that has only been crystallised as we all discover how certain aspects of the program either work or are interpreted.

It is perhaps therefore unsurprising that many new members find searching through this myriad of threads a little daunting, and consequently they post a question in one of the FAQ threads.

This tends to irk those who've been around for a while who expect the new posters to at least do some basic searching before posting a question that has probably been asked many times before. This also causes the forums to become very congested and less easy to read through with the same question being asked and answered many times.

I am therefore creating a thread, which will be stickied, for anyone to ask any question they like about the M&B program where they are unsure or it's not obvious where they should be posting it.

There is no such thing in this thread as a stupid question, no issue with asking a repeat question, and any answers should be 100% flame-free. I will take a dim view of anyone that abuses a member or provides a less than helpful answer (such as 'do a search') to any question asked in here, because this is being created to benefit all of us so the other threads flow more cleanly. Thank you for your co-operation on this.

It might be that I move questions to more appropriate threads so they receive an answer more quickly, but if I do so I will always add a note to indicate where they originated, and ask that the flame-free answer principle be respected.

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Flame-Free Questions on A3 - ask your newbie (and not so newbie) questions here

Old Mar 28, 2020, 4:15 pm
  #2266  
 
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,090
Hey Miles&Bonus Folks:

Are seat upgrade coupons use-by or book-by? For example, if your membership year ends on March 31st, do the seat-upgrade coupons need to be used by March 31st on an A3/OA flight, or, simply booked by March 31st? Thank you.
futuramadramallama is offline  
Old Mar 28, 2020, 5:00 pm
  #2267  
 
Join Date: May 2008
Location: ARN
Posts: 3,463
It's upgraded by. The upgrade must take place before the expiry date. If you book the flight on March 25, call to make an upgrade on March 27, and the upgrade is put on a waiting list and the actual upgrade clears on April 2, it's not valid. The actual upgrade must take place before March 31.
RedChili is offline  
Old Mar 29, 2020, 7:34 pm
  #2268  
 
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,090
Originally Posted by RedChili
It's upgraded by. The upgrade must take place before the expiry date. If you book the flight on March 25, call to make an upgrade on March 27, and the upgrade is put on a waiting list and the actual upgrade clears on April 2, it's not valid. The actual upgrade must take place before March 31.
Ahh gotcha, thank you. Then I guess it's down to the nuances of the upgrade-process... which I'm afraid I don't know much about haha. Under what conditions would they upgrade immediately over the phone? Requires an empty seat in business (e.g. C-space)? The only seat upgrades I've had were on waiting lists, and often only happened at the airport, so unfortunately I'm not familiar with how quickly they can happen.

I guess I can book some dummy flights in the summer or fall and upgrade them...
futuramadramallama is offline  
Old Mar 30, 2020, 5:10 am
  #2269  
 
Join Date: Mar 2018
Location: ARN
Programs: A3*G, SK*G
Posts: 336
Originally Posted by futuramadramallama
Ahh gotcha, thank you. Then I guess it's down to the nuances of the upgrade-process... which I'm afraid I don't know much about haha. Under what conditions would they upgrade immediately over the phone? Requires an empty seat in business (e.g. C-space)? The only seat upgrades I've had were on waiting lists, and often only happened at the airport, so unfortunately I'm not familiar with how quickly they can happen.

I guess I can book some dummy flights in the summer or fall and upgrade them...
No, generic C-availability is not sufficient. There must be availability on booking class I to get an instantaneous upgrade. Otherwise, and provided that there is still a sufficient number of business class seats unsold, additional I-class fares are released about 48 hours prior to departure. But this is not an option for you given that your vouchers expire before then.

Notice also that if you upgrade a flight, then you can no longer make any rebookings online, even if it's a flex ticket. Any changes should go through their call center which entails a €20 fee (there is currently a corona waiver, but I don't know if this will still be the case in summer or fall). Even if it is, at the time when you rebook there will need to be I bucket availability in the flight which you would like to rebook into in order for the upgrade to carry over; otherwise your voucher will be simply lost.
East_and_West is offline  
Old Apr 21, 2020, 9:47 pm
  #2270  
 
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,090
Originally Posted by East_and_West
No, generic C-availability is not sufficient. There must be availability on booking class I to get an instantaneous upgrade. Otherwise, and provided that there is still a sufficient number of business class seats unsold, additional I-class fares are released about 48 hours prior to departure. But this is not an option for you given that your vouchers expire before then.

Notice also that if you upgrade a flight, then you can no longer make any rebookings online, even if it's a flex ticket. Any changes should go through their call center which entails a 20 fee (there is currently a corona waiver, but I don't know if this will still be the case in summer or fall). Even if it is, at the time when you rebook there will need to be I bucket availability in the flight which you would like to rebook into in order for the upgrade to carry over; otherwise your voucher will be simply lost.
Noted. One needs I-Space, not C-Space. And once a flight is upgraded, changes can no longer be made on the website. Thank you. (Aegean extended everyone's expiration so now there's some breathing room.)
futuramadramallama is offline  
Old Apr 21, 2020, 9:55 pm
  #2271  
 
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,090
Also, just to confirm: tier miles earned during the current member-year do not roll over, to the next member-year? For example: Let's say John Smith's year runs from a hypothetical Jan 1st to Dec 31st and he needs 24k tier miles to retain Gold because he didn't do the A3/OA segments. If he earns a hypothetical 50k tier miles during the membership year, the extra 26k tier miles don't roll over to the following membership year, right?

Sorry to ask this.
futuramadramallama is offline  
Old Apr 21, 2020, 10:29 pm
  #2272  
 
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 985
Correct, no rollover of tier miles for requalification.
Chiller3333 is offline  
Old Apr 22, 2020, 6:25 pm
  #2273  
 
Join Date: Nov 2016
Programs: Nectar Card
Posts: 1,090
Originally Posted by Chiller3333
Correct, no rollover of tier miles for requalification.
Gotcha, thank you.
futuramadramallama is offline  
Old Apr 26, 2020, 3:16 am
  #2274  
 
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Originally Posted by futuramadramallama
Ahh gotcha, thank you. Then I guess it's down to the nuances of the upgrade-process... which I'm afraid I don't know much about haha. Under what conditions would they upgrade immediately over the phone? Requires an empty seat in business (e.g. C-space)?
to add, the easiest way to check for booking class I availability is to search for business class award availability (mileage booking) on the same flight.
Same I space is typically used for award and upgrade. (not 100% fool-proof match, but you wont get automatic upgrade availability if there isn't award space open.).
in short, if you are flexibly looking at dates/flights where you can use your upgrade coupons, focus on booking cash tickets on flights that have award availability. once you book the cash ticket, call in to upgrade and it should clear for upgrade without need for waiting.
Tokyoite is offline  
Old Apr 29, 2020, 1:24 am
  #2275  
 
Join Date: May 2008
Location: ARN
Posts: 3,463
Anybody knows if Hertz has stopped awarding miles?

I booked a car in Sweden last week with the A3 CDP, and I couldn't choose to credit the miles to A3 in the booking. The only option listed is to earn Hertzx reward points. I'm trying to book another car this week, and it's the same again. I've also tried with the SAS CDP, but it's the same. And if I try to book through the A3 web site, it claims that there are no cars available at the location.
RedChili is offline  
Old May 20, 2020, 4:54 am
  #2276  
 
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Sapphire (BA Silver), Hilton Diamond
Posts: 6,334
Some advice from the knowledgeable here please. If I book one of these Flex fares, what is the timeframe within which I can rebook. So for example if I book a flight next February, does that give me flexibility to rebook anytime within the subsequent year? Quite a basic question I know, but I've never booked Flex!
headingwest is offline  
Old May 21, 2020, 3:35 pm
  #2277  
 
Join Date: Feb 2020
Posts: 486
Originally Posted by headingwest
Some advice from the knowledgeable here please. If I book one of these Flex fares, what is the timeframe within which I can rebook. So for example if I book a flight next February, does that give me flexibility to rebook anytime within the subsequent year? Quite a basic question I know, but I've never booked Flex!
Yes , !
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powergean is offline  
Old May 21, 2020, 3:47 pm
  #2278  
 
Join Date: Dec 2009
Posts: 2,547
Does anyone know what Aegean's plans are. Is it likely that they will cancel late June flights to/from places not included in the list of countries for 15 June onwards?
Dan1113 is offline  
Old May 21, 2020, 8:22 pm
  #2279  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,535
The "19 countries" have nothing to do with Aegean's plans. These include Australia, China and Japan that are not on the list of places flown to by A3. This is an open list that includes countries with an "epidemiologically" good record and more countries will be added on a regular basis...
KLouis is offline  
Old May 22, 2020, 3:48 am
  #2280  
 
Join Date: Dec 2009
Posts: 2,547
Originally Posted by KLouis
The "19 countries" have nothing to do with Aegean's plans. These include Australia, China and Japan that are not on the list of places flown to by A3. This is an open list that includes countries with an "epidemiologically" good record and more countries will be added on a regular basis...
I understand that of course - but my point is more that there may be little point in flying to places currently scheduled, for those last two weeks in June, if they are not on that list? Ireland for example: not on the list and ROI has a quarantine in place as well, so surely that route for those 2 weeks would not be viable.
Dan1113 is offline  

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