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Please report your Star Alliance award redemption experiences

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Old Mar 2, 2016, 12:16 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: sokolov
No YQ airlines/routes/countries

NZ, CM, AV, O6, NH, SQ, ET

UA:

All flights except from U.S to: ICN

AC:

Within North America

TPAC flights originated from Canada to:
Japan(NRT,HND,KIX), Australia(SYD,BNE)

For TPAC arriving to Canada:
YQ-free countries/cities (see below)
ex-Australia flights (SYD, BNE)

All TATL flights

List of YQ-free cities/countries:

Hong Kong (depart only)
Brazil (depart only)
Philippines (depart only)
Thailand (depart only)
South Korea (depart only)

For Japan:
Departing flights base on J class direct fights from NRT
Example: NRT-ZRH on LX, NRT-FRA on LH

No YQ: UA, AC, AI, NZ, ET, LO, ZH

Less then 20 Euros YQ: LH, SK, CA, OZ, BR, SQ, LX, TK

Greater than 20 Euros YQ: TG (94 Euros)

NH has less than 20 Euros YQ for most of it's destination

Arriving flights base on J class direct fights to NRT
Example: ZRH- NRT on LX, FRA-NRT on LH

No YQ: UA, AC, TG, NZ, OZ

Less than 20 Euros YQ: BR (14 Euros)

20 - 100 Euros YQ: SQ (20 Euros SIN-NRT, 26 Euros LAX-NRT), ET(95 Euros), CA (41 Euros), ZH (40 Euros)

Greater than 100 Euros: LH (246 Euros), AI (185 Euros), LO (177 Euros), SK (135 Euros), LX(262 Euros), TK (130 Euros)

Again, NH has less than 20 Euros YQ for flights arriving to NRT.


YQ + Fee for award flights, feel free to add more on the list (at the end of it) if you have made a recent redemption.

TK SFO-IST-TLV 237,90 Euro
LH SFO-FRA-TLV 376,76 Euro
UA&LH SFO-FRA(UA)-TLV(LH) 104,77 Euro
SIN-FRA (SQ) Y - 181,75 Euro
SIN-DEL(AI)-FRA(LH) J - 257,15 Euro
HKG-PEK-FRA (CA) J - 149,72 Euro
TPE-IST-FRA (TK) Y - 149,75 Euro
TPE-PEK-FRA (CA) J - 149,43 Euro
YYZ-SFO(AC)-TPE (UA) Y - 159,28 Euro
YYZ-PVG(AC)-TPE (BR) Y - 191,24 Euro
YYZ-PVG(AC)-TPE (BR) J - 227,41 Euro
FRA-YUL (AC) Y - 104,00 Euro
FRA-LHR(LH)-YUL (AC) Y - 182,00 Euro
FRA-YYZ-YUL (AC) Y - 142,99 Euro
FRA-LHR(LH)-YUL(AC) J - 187,00 Euro
BKK-HND (TG) Y - 111 Euros
CDG-PEK (CA) Y- 207,88 EUROS
CDG-PEK (CA) J - 298,44 EUROS
CDG-FRA-PEK (LH) Y - 209,13 EUROS
CDG-ICN-PEK (OZ) Y - 264,52 EUROS
CDG-ICN-PEK (OZ) J - 305,04 EUROS
CDG-TPE (BR) Y - 164,31 EUROS
CDG-TPE (BR) J - 204,90 EUROS
CDG-PVG-TPE (CA) Y - 189,99 EUROS
CDG-ICN(OZ)-TPE(TG) - 301,70 EUROS
FRA-MUC-YUL J (LH) - 355,90 Euros
FRA-CDG(LH)-YUL(AC) J - 170.00 Euros
AC Y: 188,37 Euro YYZ-PEK
AC J: 238,77 Euro YYZ-PEK
UA Y: 79,74 Euro YYZ-ORD-PEK
ATH-CAI-AUH (MS) Y - 148,07 EUROS
AKL-SIN (NZ) Y - 41,03 Euros
ORD-NRT (NH) Y,J,C - 44,17 Euros
ORD-NRT (UA) Y,J,C - 41,42 Euros
JFK - SIN- MEL (SQ) Y -789,00 Euros
ZRH - HKG (Y) LX - 260,06 EUR
ZRH-FRA-HKG (Y) LH - 281,33 EUR
NRT-ORD (Y) NH - 73,43 EUR
MNL-BKK-SIN (J) (TG) - 31,40 Euros
BKK-MNL (TG) (Y)- 84,76 Euros
MNL-SIN (SQ) (J) - 30,46 Euros
---2016----
HKG-FRA-BUD (LH) C - 114.24 Euros (all cost; one-way; as of 2016-Mar)
BKK-NRT (TG) J - 131.79 Euros
MIA-VIE-FRA (OS) C - 458.76 Euro*
* date change with same airline and route = 20 eur/pp
change route = 40 eur/pp (cancel and rebook)
same date but change to other airline = 40 eur/pp (cancel and rebook)
ARN-FRA-LAX (LH) C/F - 296.26 Euro (OW 276.26 YQ + 20 fee per person; booked in 2015)
YYC-DEN (UA) Y 101 euros with 20 booking fee
LIS-IST-GYD (TK) (J) 22k + 160€ taxes one way [of these YR=98€] [taxes were the same for LH+TP]
MNL-ADD-MXP (ET) (Y) - 11,47€
MUC-CDG(LH)-TPE(BR) (J) - 210,05 Euro
MUC-LHR(LH)-TPE(BR) (J) - 249,80 Euro
MUC-HKG(LH)-TPE(BR) (J) - 334,08 Euro
MUC-IST(TK)-TPE(BR) (J) - 162,26 Euro
KIX-SIN-DPS J (SQ) - 95,23 Euro
NRT-SIN-DPS J (NH,SQ) - 93,45 Euro
YYZ-FRA-JNB Y (AC, SA) - 208,85 Euro
YYZ-FRA-JNB J (LH, SA) - 583,31 Euro
YUL-LAX-AKL J (AC, NZ) - 105,27 Euro
ICN-SIN-DPS Y (SQ) - 175,89 Euro
ICN-SIN-DPS J (SQ) - 200,08 Euro
YYZ-NRT Y (AC) - 57,21 Euros
PEK-YVR Y (AC) - 164,84 Euros
PEK-NRT-YVR Y, J (NH) - 181,26 Euros
DEL-YYZ - Y (AC) - 386,76 Euros
BNE-YVR - Y (AC) - 75,61 Euros
LCA-VIE-BKK-VIE-LCA J (OS) €580
YYZ-PVG - Y (AC) 182,83 Euros
YYZ-ORD-PVG - Y (UA) - 76,54 Euros
YVR-SFO-ICN - Y (UA) - 139,96 Euros
YVR-ICN - Y (AC) - 120,09 Euros
PVG-YYZ - Y (AC) 175,49 Euros
PVG-ORD-YYZ - Y (UA) - 51,45 Euros
CDG-MUC-HND - J (LH,NH) - 116,62 Euros
CDG-HND - J (NH) - 115,43 Euros
CMN-FRA-CDG - J (LH) - 189,00 Euros
ATH-FRA-RAK - Y (LH) - 161,16 Euros
ATH-FRA-RAK - J (LH) - 167,16 Euros
CDG-TPE-HKG - Y (BR) - 133,09 Euros
TPE-ICN - Y (OZ) - 46,00 Euros
YUL-ZRH-GVA - Y (LX) - 269,34 Euros
CDG-FRA-HND - J (LH,NH) - 160,65 Euros
CDG-MUC-HND - J (LH,NH) - 157,90 Euros
YUL-MUC-BKK - Y (LH,TG) - 344,40 Euros
YUL-IST-BKK - Y, J (TK) - 280,30 Euros
ADD-LAX - Y (ET) - 248,87 Euros
ADD-LHR-LAX - Y (ET, UA) - 169,36 Euros
ADD-IST-LAX - J (TK) - 291,38 Euros
TPE-IST-CDG - J (TK) - 218,91 Euros
TPE-SIN-CDG - Y (SQ) - 273,08 Euros
ICN-TPE-VIE - J (OZ,BR) - 52,94 Euros(total cost,flights in April 2017)
FRA-CPH - Y (LH) - 97,09€
YYZ-LGA//JFK-JNB (Y) (AC,SA) - 288,62 Euros
YYZ-LGA//JFK-JNB (J) (AC,SA) - 332,00 Euros
YYZ-ADD-JNB (Y) (ET) - 302,79 Euros
YYZ-LHR-JNB (Y) (AC,SA) - 200,36 Euros
YYZ-LHR-JNB (J) (AC,SA) - 273,58 Euros
NRT-PEK-ADD (Y,J) (NH,ET) - 156,96 Euros
NRT-PVG-ADD (Y) (NH, ET) - 156,96 Euros
YYZ-LIM (Y) (AC) - 141,99 Euros
YYZ-SAL-LIM , Y (AV) - 72,03 Euros
YYZ-TPE-HKG (Y,J) (BR) - 78,89 Euros
YYZ-ORD-HKG (Y) (UA) - 99,61 Euros
YYZ-EWR-HKG (Y) (UA)- 99,61 Euros
ORD-CDG (Y) (UA) - 25,27 Euros
ORD-FRA-CDG (LH) - 373,00 Euros
GVA-FRA-LAX and return JFK-GVA (LH, LX) - 487,96 Euros
----------------2017------------------
GRU-FRA-TLL (F,J) (LH) - 103,60 Euros
YYZ-SFO (J) (AC) - 64,55 Euros
YVR-HKG (Y) (AC) - 83,46 Euros
HKG-ICN-OKA (Y) (OZ) - 54,47 Euros
CPH-PVG-AKL (J) (SK/NZ) - ~200€
TXL-FRA-BKK-FRA-TXL (J) (LH/TG/TG/LH) - 252 Euros
SIN-HND (J) (SQ) - 42,88 Euros
ZRH-BKK-MEL (J) (TG) - €49.22
GVA-ZRH-YUL (J,Y) (LX) - 256,44€
HKG-ICN (Y) (OZ) - €25.54
SIN-CPH (Y) (SQ) - 103,31€
SIN-LHR-CPH (Y) (SQ,SK) - 103,31€
FRA-CAI-SSH (C) (MS) - 177 EUR
FRA-IST-SSH (C) (TK) - 197 EUR
YYZ-DUB (J) (AC) - EUR68.11 (EUR48.11+EUR20 fee)
HKG-IST-GOT (J) (TK) - EUR110.71 (EUR90.71 + EUR20 fee; ticketed in Aug 2017; one-way)
SFO-TUS (Y) (UA) - EUR32,11 (EUR12,11 + EUR20 fee. Ticketed in Sep 2017; one way)
TUS-SFO (Y) (UA) - EUR31,85 (EUR11,85 + EUR20 fee. Ticketed in Sep 2017; one way)
TXL-IST-SIN/ BKK-ZUR-TXL (J) (TK/SQ/TG/LX) €231.74 + €20 fee
EWR-PDX (Y) (UA) - EURO 31.87
SIN-BKK-CDG (J) TG - 77,08 €
SIN-CDG (Y) SQ - 41,45€
SIN-FRA-CDG (Y) LH - 252,39€
SIN-IST (J) SQ - 41,53€
SIN-IST (J) TK - 176,89€
YUL-ZRH (J) - 360,72€
----------------2018------------------
BKK-ARN-TLL (J) TG,SK - 92€ (flights in 2019) online booking
BLZ-ADD-GRU (J) ET - 29.54€ online
GRU-ZHR-LCY (J) LX- 30£ online
YUL-LYS-VIE / VIE-GVA-YUL (J); 197€ online (AC/OS)
HKG-IST-HEL (Y one-way on TK; flights in 2019) - 40,000miles plus EUR81.33, online booking (post #1635)
SIN-SFO (J) SQ - €43.6 online booking
----------------2019------------------
CPH-LIS-GIG (J) TP (€46.5) online
BKK-PVG (J) TG - 64.67€ online
LAX-ARN-HEL (J) SK - €12.50 online
CPH-LIS (Y) TP - (€36,70) online
LAX-HND-LHR (F) NH - (€151) online (flight in Apr2020)
HKG-TPE (J) BR (€53.28) online (redemption in Aug 2019)
EZE-GRU (J) ET 61.60€ online
EZE-GRU (J) TK 61.60€ online
VIE-BKK-TPE-SFO (J) BR - 240.00€ (YQ) + 60.99€ (Taxes etc.) online (flight in summer 2020)
LAX-HND-LHR (F) NH - 135.82€ (YQ) + 15.97€ (Taxes etc.) online (flight in fall 2020)
LHR-HND-LAX (F) NH Round-Trip + 569.23€ online pre-devaluation
AC CDG-YYZ-YYJ Euro 98.85 (Eco, 35k miles, oneway, booked Oct 2021, inlcudes Euro 36.- YQ)
SQ+TK REP-SIN-IST-NCE Euro 98.46 (Eco, 60k miles, oneway, booked Feb 2022 - inlcudes Euro 61.31 YR)
SQ+TK REP-SIN-IST-NCE Euro 102.18 (Eco, 60k miles, oneway, booked March 2022 - includes Euro 63.36 YR plus another 0.44 YR)
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Please report your Star Alliance award redemption experiences

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Old Jun 9, 2015, 12:35 am
  #556  
Community Director
 
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,484
Originally Posted by Bryant.Jr
Trying to upgrade one of my flight segment and get this error:

"516 Unable to process the request due to married segments"

if my fight is from X -> Y -> Z is it not possible only to upgrade my seat from X->Y? Thanks
Originally Posted by Knobbgb
What are you doing to get that error? You have to call them to use the upgrade vouchers and the online "Request an award ticket" does not work for upgrades. I guess if you are trying to modify a booking online then you would have to upgrade the whole journey although I didn't know you could even do that. A3's booking engine is very inflexible on multi-segment trips.
It sounds like this is actually a booking for *A flights, not A3, so vouchers will not apply.

If that's the case, I would think it's more likely that - because the two flights are married - availability in the same class is required for both flights. Married segments are used for revenue tickets, of course, to incentivise people to buy cheaper tickets to travel A-B-C rather than A-B or B-C to suit local markets, high competition routes etc. Whilst more unusual, it's possible this has also been applied to redemption availability, so if the airline wants to shift more F seats than C, for example, it links the two together and only allows travel if there is F availability on both flights.

Whatever the reason, it will be down to the operating carrier, and there's nothing A3 can do to override it.
NWIFlyer is offline  
Old Jun 9, 2015, 9:25 am
  #557  
 
Join Date: Mar 2013
Posts: 56
Originally Posted by Knobbgb
What are you doing to get that error? You have to call them to use the upgrade vouchers and the online "Request an award ticket" does not work for upgrades. I guess if you are trying to modify a booking online then you would have to upgrade the whole journey although I didn't know you could even do that. A3's booking engine is very inflexible on multi-segment trips.
Originally Posted by NWIFlyer
It sounds like this is actually a booking for *A flights, not A3, so vouchers will not apply.

If that's the case, I would think it's more likely that - because the two flights are married - availability in the same class is required for both flights. Married segments are used for revenue tickets, of course, to incentivise people to buy cheaper tickets to travel A-B-C rather than A-B or B-C to suit local markets, high competition routes etc. Whilst more unusual, it's possible this has also been applied to redemption availability, so if the airline wants to shift more F seats than C, for example, it links the two together and only allows travel if there is F availability on both flights.

Whatever the reason, it will be down to the operating carrier, and there's nothing A3 can do to override it.
Yes I am trying to upgrade an eva air flight using the upgrade form in A3's website. Is there a website to check the availability of upgrades? about 7 years ago I successfully upgrade only 1 segment of eva's air flight but through eva's own mileage program. Thanks
Bryant.Jr is offline  
Old Jun 9, 2015, 9:38 am
  #558  
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Join Date: Jan 2009
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Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,484
Originally Posted by Bryant.Jr
Yes I am trying to upgrade an eva air flight using the upgrade form in A3's website. Is there a website to check the availability of upgrades? about 7 years ago I successfully upgrade only 1 segment of eva's air flight but through eva's own mileage program. Thanks
Upgrades are trying to book into the same award space as 'full' redemptions, so the checks you've done so far are as good as any.

It actually sounds, from your detailed description, that you're trying to upgrade from a paid ticket. I would imagine that paid ticket has some married segment restrictions on it which will transfer across when you try to upgrade, meaning you have to upgrade both legs - so you will need award availability in both legs to do that.
NWIFlyer is offline  
Old Jun 17, 2015, 11:52 pm
  #559  
 
Join Date: Feb 2009
Location: HKG
Programs: MPC, Marriott, Hyatt
Posts: 407
Originally Posted by jamar
Has A3 been known to do Starnet blocking as well? I just tried to book an award for HKG-HND, and got stuck with HKG-ICN-NRT on OZ because the agent couldn't find the nonstop. I couldn't even get HKG-KIX-HND. In fact it seems that the agent couldn't find any NH flights at all, even when the UA site shows availability (which should mean that it should be accessible to other *A partners, right?)
It's been a few months and I was wondering if anyone has any experience with HKG-NRT flights on A3? I have a booked HKG-ICN-NRT flight but traveling with an infant, I'd love to switch to a direct flight if I could find one (but I don't love sitting on hold on a long-distance call to Greece), so would love to hear any experiences on that front.

(Also related, is it permissible to change an booked award flight? If that's not possible, well, this whole thing might just be moot.)
kawaii is offline  
Old Jun 17, 2015, 11:59 pm
  #560  
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Posts: 1,965
Originally Posted by kawaii
....

(Also related, is it permissible to change an booked award flight? If that's not possible, well, this whole thing might just be moot.)
Its OK to change an award booking, but there is a 20 Euro fee.
benberg2013 is offline  
Old Jun 18, 2015, 2:39 am
  #561  
 
Join Date: Jan 2011
Location: ZRH
Programs: A3 Gold, AY Silver
Posts: 458
Originally Posted by benberg2013
Originally Posted by kawaii
(Also related, is it permissible to change an booked award flight? If that's not possible, well, this whole thing might just be moot.)
Its OK to change an award booking, but there is a 20 Euro fee.
Award bookings can be changed, but there are limitations (see my post from last year). In this case, changing from a connecting flight to a non-stop would require canceling the original award (20e fee) and booking a new one (another 20e). (At least this was the policy last year.)
clifford79 is offline  
Old Jun 18, 2015, 2:53 am
  #562  
 
Join Date: Jul 2010
Location: Europe
Posts: 216
I can confirm that this is the case, at least this was the case two months ago when I tried to change from connecting flight to direct flight. They said this is a new ticket to them, so 20+20 for cancel+reissue.
lgts is offline  
Old Jun 21, 2015, 12:35 pm
  #563  
 
Join Date: Mar 2009
Location: LAF, VIE
Programs: A3 *G; AA EXP
Posts: 509
Awful experience yesterday

Called in yesterday to try to change my flight to a nonstop flight instead of connecting -- not possible since I would have to cancel and the miles would only be re-deposited in three days, GREAT. No way I was gonna risk canceling and waiting three days with only one award seat available on the direct flight

I then wanted to at least change my existing flight to an earlier one -- no problem, but since the second flight also had to be changed and there being only availability in Economy instead of Business they said NO CAN DO.

I was a little bit bummed to say the least it wasn't helped by the fact that I just made the reservation two days ago and I still think that Aegean doesn't calculate the taxes for U.S. domestic flights correctly -- why is it $5.60 when I book on United.com and at least $20 with Aegean?
LukasVIE is offline  
Old Jun 21, 2015, 6:18 pm
  #564  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,571
Originally Posted by LukasVIE
Called in yesterday to try to change my flight to a nonstop flight instead of connecting -- not possible since I would have to cancel and the miles would only be re-deposited in three days, GREAT. No way I was gonna risk canceling and waiting three days with only one award seat available on the direct flight

I then wanted to at least change my existing flight to an earlier one -- no problem, but since the second flight also had to be changed and there being only availability in Economy instead of Business they said NO CAN DO.

I was a little bit bummed to say the least it wasn't helped by the fact that I just made the reservation two days ago and I still think that Aegean doesn't calculate the taxes for U.S. domestic flights correctly -- why is it $5.60 when I book on United.com and at least $20 with Aegean?
The questions on taxes has been discussed many, many times and it seems that this is true for most (if not all) European FF programs. On the other hand, I simply wonder what would be wrong, on A3's side, with the first part of the "awful" experience. You made a booking that for whatever reason you decide to change a couple of days later. You run into some of the problems that one runs into when changing an award ticket (changed availability). Whether your decision to change was two days after booking or 12, it doesn't matter, when availability is no longer there, tough luck. I wonder what title you would have chosen if you had been successful: changes of your booking cost 20 Euro!

PS By the way, what award ticket was so cheap ($20)?
KLouis is offline  
Old Jun 21, 2015, 9:37 pm
  #565  
 
Join Date: Mar 2009
Location: LAF, VIE
Programs: A3 *G; AA EXP
Posts: 509
Originally Posted by KLouis
The questions on taxes has been discussed many, many times and it seems that this is true for most (if not all) European FF programs. On the other hand, I simply wonder what would be wrong, on A3's side, with the first part of the "awful" experience. You made a booking that for whatever reason you decide to change a couple of days later. You run into some of the problems that one runs into when changing an award ticket (changed availability). Whether your decision to change was two days after booking or 12, it doesn't matter, when availability is no longer there, tough luck. I wonder what title you would have chosen if you had been successful: changes of your booking cost 20 Euro!

PS By the way, what award ticket was so cheap ($20)?
I have had to deal with a lot of FQTV programs but I have to say that even Lifemiles beats Aegean and that's really saying something

The availability was there, so I'm not sure what your saying with though luck. C'mon they can't even change the booking class... where is that even written? I have never experienced a FQTV program with such a stringent definition of flight changes, maybe we should add a wiki? The phone system kicked me out twice once after 20 min wait and the second time a minute after the rep put me on hold ... that's my definition of awful, great if that's OK for you

And you will see that most US domestic award tickets will have no or minimal taxes unless Aegean decides to charge you fictional taxes which they shouldn't in the first place. Have you ever tried redeeming a ticket for a flight within Canada? They tried to charged me 240 Euros for taxes once for an AC flight and the reps don't understand it when you tell them that there should not be sales taxes on award flights ... again less then optimal but maybe I just like to complain, I'm from Austria after all
LukasVIE is offline  
Old Jun 21, 2015, 11:30 pm
  #566  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,571
I read your post (that's an exception! ) before answering, but you didn't!
Originally Posted by LukasVIE
...The availability was there, so I'm not sure what your saying with though luck...
a) you wrote there was only one seat available and you didn't want to risk asking for a change of the itin (direct to non-stop) and b) you wrote that there were no more seats available in business in the second case (change of time). I guess now you can see what I meant.

... C'mon they can't even change the booking class... where is that even written? I have never experienced a FQTV program with such a stringent definition of flight changes...
They can, they charge 20 Euro for this, which they tell you immediately before issuing an award ticket. Up to you to accept the condition or not. By the way, this happened to me about two months ago...

The phone system kicked me out twice once after 20 min wait and the second time a minute after the rep put me on hold ... that's my definition of awful, great if that's OK for you
Sorry, that was not even mentioned, so how should anybody know that this was your awful experience. By the way, A3 owns neither a Greek nor an Austrian phone company.

And you will see that most US domestic award tickets will have no or minimal taxes unless Aegean decides to charge you fictional taxes which they shouldn't in the first place. Have you ever tried redeeming a ticket for a flight within Canada? They tried to charged me 240 Euros for taxes once for an AC flight and the reps don't understand it when you tell them that there should not be sales taxes on award flights ...
Yes, you are correct on this, and I said so.

again less then optimal but maybe I just like to complain, I'm from Austria after all
I didn't know Austrians considered themselves as "weltbekannte Nörgler", first time I hear this

Last edited by KLouis; Jun 21, 2015 at 11:37 pm
KLouis is offline  
Old Jun 22, 2015, 12:13 am
  #567  
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Join Date: Jan 2009
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Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,484
Originally Posted by LukasVIE
I was a little bit bummed to say the least it wasn't helped by the fact that I just made the reservation two days ago and I still think that Aegean doesn't calculate the taxes for U.S. domestic flights correctly -- why is it $5.60 when I book on United.com and at least $20 with Aegean?
If you're talking about the taxes only, and not including A3's €20 booking charge, then this sounds strange - all the other reports on here indicate that U.S. taxes are correct. Are you sure you're not thinking about the total fee, which would be about €25 ($28) at current exchange rate? This does seem somewhat more likely given what you've told us so far and based on all other reports.

Originally Posted by LukasVIE
Have you ever tried redeeming a ticket for a flight within Canada? They tried to charged me 240 Euros for taxes once for an AC flight and the reps don't understand it when you tell them that there should not be sales taxes on award flights ...
Unfortunately this is a very common occurrence across many FFPs, which suggests it's probably more an issue with the backend software and Starnet than the airlines themselves. No airline writes its own ticketing system - they rely on companies like Amadeus to do that, so the common denominator might well lie there. The key is in persuading the airline to manually override what the software is doing, and this can take some time. It's just a pity the agents don't have a 'cheat sheet' to help them understand the intricacies of the system - this is within A3's control.
NWIFlyer is offline  
Old Jun 22, 2015, 9:24 am
  #568  
 
Join Date: Mar 2009
Location: LAF, VIE
Programs: A3 *G; AA EXP
Posts: 509
Originally Posted by NWIFlyer
If you're talking about the taxes only, and not including A3's €20 booking charge, then this sounds strange - all the other reports on here indicate that U.S. taxes are correct. Are you sure you're not thinking about the total fee, which would be about €25 ($28) at current exchange rate? This does seem somewhat more likely given what you've told us so far and based on all other reports.
Unfortunately not, the total was $50. The biggest problem I have with A3 agents is that they actually push back when you tell them (in the nicest way possible!) that they shouldn't charge these taxes and make up some bogus excuses.
LukasVIE is offline  
Old Jul 9, 2015, 3:16 am
  #569  
 
Join Date: May 2001
Location: Delhi, India
Programs: BA Gold, Eurobonus Silver
Posts: 167
Requested 2 seats for OSL-LIS March 2016 yesterday, agent called back today, no problems with the booking process. Informed that cancellation was full miles back and EUR 40 penalty per ticket.
jupeter is offline  
Old Jul 18, 2015, 2:18 am
  #570  
 
Join Date: Jul 2015
Posts: 1
hello everybody
i am a cd-rom of this forum which mean only read but didn't reply for around two years
the reason why i post it here because currently im looking to get a award ticket
31AUG HKG-Bkk-KIX on TG
05SEP KIX-HKG on AI buz CLS
when i check the system on the united website it's only charge usd40 for tax
but when i call to a3 they said the charge need around 200euro which is unreasonable expensive, Can someone tell me is this normal or I can do anything to make it cheaper?????
thanks for helping and sorry for my poor english
thank you
David Wong is offline  


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