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YOUR EXCEPTIONAL BONUS IN MAY 10,000 points up for grabs

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YOUR EXCEPTIONAL BONUS IN MAY 10,000 points up for grabs

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Old May 7, 2015, 3:17 am
  #31  
 
Join Date: Feb 2009
Location: UK
Posts: 774
Both I and a colleague (both had email) get this message:
You are not entitled to benefit from this offer. Please contact your customer service.
Anyone else had the same?
jimthehorsegod is offline  
Old May 7, 2015, 4:14 am
  #32  
Hilton Contributor BadgeAccor Contributor Badge
 
Join Date: Nov 2010
Location: Bristol, UK
Programs: HH D, Rad VIP, Marriott G
Posts: 5,359
Originally Posted by jimthehorsegod
Both I and a colleague (both had email) get this message:


Anyone else had the same?
Yes, I do wonder why I bother sometimes with Accor...

Received the email today, click the link, webpage comes up, click the link, sign in, shows I am a member and then 'TA DA'


Sign up now
by BA_pics, on Flickr


Not entitled
by BA_pics, on Flickr

After the farce of places (which doesn't work) now this...

Accor concierge care to comment or rectify the situation please?
BotB is offline  
Old May 7, 2015, 4:26 am
  #33  
 
Join Date: Mar 2014
Location: Bristol, UK
Posts: 31
I remember for another promo people had trouble if their account was set to earn miles, not points. Changing it back / disabling auto conversion allowed them to register for the promo - might be worth a try?
namdas is offline  
Old May 7, 2015, 5:47 am
  #34  
 
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
I have had exactly the same stupid message come up.

Oh well, even more reason to choose an IHG property going forward...
Fitch is offline  
Old May 7, 2015, 6:27 am
  #35  
cwl
Accor Contributor BadgeFairmont Contributor Badge
 
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 527
I signed up for this offer last week using the link at the start of this thread and successfully had confirmation I was registered.

Email from Accor received today inviting me to register for the offer.

When I double check todays email link having logged into my Accor account it says I'm now not registered but shows the option to sign up. If I try to sign up I simply get the same error message as above "You are not entitled to benefit from this offer".

However if I check the original link at the start of this thread it still says I am registered for the offer.

Is this a Accor IT fault on the latest link? Am a registered for the offer or not?

It would be helpful if the Accor Concierge could clarify the position.
cwl is offline  
Old May 7, 2015, 9:30 am
  #36  
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
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Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,587
Same here, apparently I am not eligible for this promotion.
starflyergold is offline  
Old May 7, 2015, 9:34 am
  #37  
 
Join Date: Sep 2006
Location: Moscow
Programs: Marriott Titanium, IHG Diamond AMB
Posts: 1,756
Does this stack with 3x/4x APAC promo?
Temedar is offline  
Old May 7, 2015, 9:49 am
  #38  
 
Join Date: Oct 2012
Location: Penang
Posts: 82
i have a booking 1 night. if i make another booking 1 night before, will it automatically considered as a 2 night stay?
weiwei2 is offline  
Old May 7, 2015, 10:12 am
  #39  
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Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Just a thought for those who can't register, have you tried the French site? Or some other country? Maybe give it a try to see if that works.
stimpy is offline  
Old May 7, 2015, 11:03 am
  #40  
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Accor 25+ Badge
 
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,587
Originally Posted by starflyergold
Same here, apparently I am not eligible for this promotion.
Now it worked.
starflyergold is offline  
Old May 7, 2015, 11:50 am
  #41  
IMH
 
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Originally Posted by starflyergold
Now it worked.
Because you followed stimpy's advice or because it just did?
IMH is offline  
Old May 7, 2015, 1:08 pm
  #42  
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Accor 25+ Badge
 
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,587
Originally Posted by IMH
Because you followed stimpy's advice or because it just did?
No it just did. Two things I noticed: initially when it did not work it quoted the savings in GBP, second time when it worked it was in USD. The country was in both cases set to Ireland
starflyergold is offline  
Old May 11, 2015, 5:26 am
  #43  
 
Join Date: Mar 2003
Location: UK
Programs: AA LfGLD, HH Gold, PC Plt, Marriott Plt
Posts: 280
First Stay Posted already

I booked last Tuesday and stayed over the weekend and has posted this morning with the 1000 point bonus.
Smart Monkey is offline  
Old May 11, 2015, 11:55 am
  #44  
Accor Contributor Badge
 
Join Date: Jul 2012
Location: UK
Programs: Accor diamond
Posts: 169
Question

So is the maximum points we can get 16000?
I've already had one stay credited with 1000 points and have booked another 2 separate stays of 2 nights at different hotels.
I.e next stay credit of 5000 points
Last stay credit of 10000 points total 16000 points

Or will it be: next stay 5000 points
Last stay 4000 points total of 10000 points?

Thanks in advance

LeClubVirgin is offline  
Old May 11, 2015, 12:37 pm
  #45  
 
Join Date: Feb 2014
Location: London
Programs: IHG Spire Amb, Accor Gold, HH Diamond, Krispy Kreme Brown with chocolate sprinkles
Posts: 507
Originally Posted by LeClubVirgin
So is the maximum points we can get 16000?
I've already had one stay credited with 1000 points and have booked another 2 separate stays of 2 nights at different hotels.
I.e next stay credit of 5000 points
Last stay credit of 10000 points total 16000 points

Or will it be: next stay 5000 points
Last stay 4000 points total of 10000 points?

Thanks in advance

10k points total
davrossuk is offline  


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