YOUR EXCEPTIONAL BONUS IN MAY 10,000 points up for grabs
Jun 10, 2015, 6:01 am
#92
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Jun 10, 2015, 10:40 am
#93
Join Date: Jul 2009
Location: World
Posts: 1,647
Have any of you had the bonuses post for stays in June? My bonuses for my first 2 stays in May all posted together with the base points and their points accelerators. However my last stay on Jun 2~3 posted with only the base points + accelerators, no bonuses. They were all booked at basically the same time, with one difference being that the last rate was prepaid. I'm wondering if the same is happening for everyone for the bonuses, or if there was a problem with my booking and I need to follow-up with them.
Had 3x 2 day stays in Bangkok before end of June and only 1 has posted at all so I'm also curious about the best way to approach resolving issues with them.
Jun 11, 2015, 1:14 am
#95
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
Jun 11, 2015, 1:16 am
#96
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
Have any of you had the bonuses post for stays in June? My bonuses for my first 2 stays in May all posted together with the base points and their points accelerators. However my last stay on Jun 2~3 posted with only the base points + accelerators, no bonuses. They were all booked at basically the same time, with one difference being that the last rate was prepaid. I'm wondering if the same is happening for everyone for the bonuses, or if there was a problem with my booking and I need to follow-up with them.
Last edited by sycokid; Jun 11, 2015 at 3:38 am
Jun 11, 2015, 2:33 am
#97
Join Date: Jan 2011
Location: KNO, ID
Programs: KF Gold, QF Gold, MR Platinum, Accor Platinum, IHG Platinum
Posts: 613
My first bonus on this promotion has been posted with no issues at all along with Platinum Promotions in Asia Pacific :
Boost May 2015 0 1000
APACPLATINUM2015 0 162
Points Accelerator 0 41
ibis Semarang Simpang Lima 2 54
APACPLATINUM2015 0 162
Points Accelerator 0 41
ibis Semarang Simpang Lima 2 54
Jun 11, 2015, 10:44 am
#98
Join Date: Jul 2009
Location: World
Posts: 1,647
If it's helpful for anyone else just got this back from Accor:
In response to your request for points credit, we invite you to send us the paid invoice for your stay from...
Once we receive this proof, we will study your file to see if all or part of your expenses allow a Le Club Accorhotels points credit.
Thus, we invite you to send this proof by going to the site Le Club Accorhotels:
1. Click on "Connect", then enter your e-mail address or your Le Club Accorhotels account card number, as well as your password
2. Access your "Account".
3. Click on the heading "Contact us", then "Need help?"
4. Select the basis for your request "Indicate the points missing after a stay"
5. Complete the dedicated form and attach your paid invoice in jpeg, pdf or gif format.
If you are unable to scan your invoice, you may send it:
* By fax to (+33) 1 73 60 20 58.
* Or by courier to this address:
ACCOR – Immeuble Atlantis
ACC 078
2 AVENUE DU LAC
91021 EVRY CEDEX
FRANCE
We recommend that you enter your Le Club Accorhotels card number on your document, and be sure it is legible. For security reasons, we cannot access this document.
We will let you know in the next few days of our decision on your request.
In response to your request for points credit, we invite you to send us the paid invoice for your stay from...
Once we receive this proof, we will study your file to see if all or part of your expenses allow a Le Club Accorhotels points credit.
Thus, we invite you to send this proof by going to the site Le Club Accorhotels:
1. Click on "Connect", then enter your e-mail address or your Le Club Accorhotels account card number, as well as your password
2. Access your "Account".
3. Click on the heading "Contact us", then "Need help?"
4. Select the basis for your request "Indicate the points missing after a stay"
5. Complete the dedicated form and attach your paid invoice in jpeg, pdf or gif format.
If you are unable to scan your invoice, you may send it:
* By fax to (+33) 1 73 60 20 58.
* Or by courier to this address:
ACCOR – Immeuble Atlantis
ACC 078
2 AVENUE DU LAC
91021 EVRY CEDEX
FRANCE
We recommend that you enter your Le Club Accorhotels card number on your document, and be sure it is legible. For security reasons, we cannot access this document.
We will let you know in the next few days of our decision on your request.
Jun 11, 2015, 4:59 pm
#99
FlyerTalk Evangelist
Join Date: Aug 2008
Location: Usually in SAN or Central Europe.
Programs: AA:EXP/1MM. Accor/Radisson:Silver; HH:Gold; ICH:Plt Amb.
Posts: 22,307
I must admit that Accor is so archaic when it comes to report missing credit. Much easier with IHG and Club Carlson. I had to report a missing stay credit from two weeks ago, and laughed at all of the "obstacles" I had to go through to correct it.
Jun 11, 2015, 8:47 pm
#100
Join Date: Jul 2009
Location: World
Posts: 1,647
The thing that irks me more is that a property can recognize your status, provide your welcome drink etc. then mysteriously "lose" your accor number during checkout. This is the only hotel chain where I've actually needed to religiously collect folios and the only chain where a hotel has been able to lose track of my loyalty info mid-stay. That said IME the individual brands offer a much more consistent experience than IHG or Starwood does with less of a "westerner tax" when overseas.
Jun 12, 2015, 1:47 am
#101
Join Date: Jul 2014
Programs: Jeff is Deaf
Posts: 541
The thing that irks me more is that a property can recognize your status, provide your welcome drink etc. then mysteriously "lose" your accor number during checkout. This is the only hotel chain where I've actually needed to religiously collect folios and the only chain where a hotel has been able to lose track of my loyalty info mid-stay. That said IME the individual brands offer a much more consistent experience than IHG or Starwood does with less of a "westerner tax" when overseas.
Jun 12, 2015, 2:32 am
#102
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
The thing that irks me more is that a property can recognize your status, provide your welcome drink etc. then mysteriously "lose" your accor number during checkout. This is the only hotel chain where I've actually needed to religiously collect folios and the only chain where a hotel has been able to lose track of my loyalty info mid-stay. That said IME the individual brands offer a much more consistent experience than IHG or Starwood does with less of a "westerner tax" when overseas.
Jun 12, 2015, 3:03 am
#103
Join Date: Apr 2015
Location: SIN
Programs: HH Diamond, Marriott Platinum, IHG Platinum, QR Gold, KrisFlyer Elite Gold
Posts: 96
Had massive problems with my bonus points from 'Nights Full of Promise' and 'Because You Deserved It' promotions. These took a grand total of almost 1 month to resolve which included many correspondences with Le Club, Accor Plus and the hotels involved. Chasing points is more tiring than doing my day job! I should reach Plat status in few days' time when the last batch of points comes in. Hopefully no screw ups with their system again.
Jun 12, 2015, 7:58 am
#104
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
