Hi everyone,

Does anyone know how it works when you pay for a stay part in points and part in cash for the calculation of qualifying nights?

Thank you.

You get a status night, some reward points and some status points depending on how much "cash" you spent.

Thank you. I should have added the booking is for 5 nights.

So 5 qualifying nights?

Yes. Although you do not "earn" more reward or status points you should "earn" the qualifying nights. Accor treat the reward points as "cash" on a points booking. You can also get a small rebate through cash back sites as well. You will gain a small amount of reward and status points on the amount that you actually spend on the booking on top.

Fox example : booking is 100� (including 10% VAT)
If you pay with 4000 points (80�), you will earn point for [100-80-10(VAT)] = 10�

Thank you very much.

All clear with the points.

I was less clear with the qualifying nights. 🙂

I checked my account. Indeed, last year a stay at Mercure Rochefort paid for partly with points gave me one qualifying night.

But another this year in Amiens gave me no night. I retroclaimed, and got the following answer "Following your request regarding your stay at the Mercure Amiens Cathedrale Hotel, we are pleased to inform you that it has been correctly recorded on your account. We invite you to consult your points statement by logging into your personal space on all.com."

However, it does not show. I let one night pass, checked again and still does not show. So I wrote again and am waiting for the answer.

Anyone has experience with this?

How much is your "cash part? Or do you get reward points posted?

If I remember correctly it was mentioned in some old posts that the cash part after deducting the tax needs to be over something like EUR 10 or 20, so you will receive some reward points and with that the night should get posted automatically too

It seems that there is a minimum of 10� (after deducting taxes) to gain qualifying night but it is not written in Accor's T&C...

Hello,

The night just posted right after midday.

For what it's worth, the cash amount was 11.65 �. This is almost the VAT amount. The amount excluding VAT war 119,99. The points were 120 �.

Thank you everyone.

Any real-world data points on under $10E cash portion reward nights not qualifying? What does it mean by after deducting taxes? My latest booking was $12 for two nights after the points on a $180 stay. With 15% VAT is my $12 just going towards tax and I'll get no night credit? Seems a great way to reward your most valuable customers to penalize them for using points. (Mine are all transferred in so I can't really complain too much I guess)

The T&Cs say:

Eligible Stays and expenses deemed eligible expenditures, as per these Terms and Conditions, defined herein, entirely paid for in full with Reward Points do, however, earn Status Nights, provided that the conditions for so doing, as defined in the Programme TCM, are met.

This does say "entirely paid" but earlier:

Status Night: An overnight stay completed by a Member that earns Status Points and that counts towards reaching a Status level according to the scale presented in Article 8. Only overnight stays by a Member as part of a stay at a hotel participating in the Programme, booked through an eligible distribution channel at a rate eligible for earning Points, as described in Articles 7.1 and 7.2 below, are considered to be eligible.

And:

7.2 Earning Points as part of an Eligible Stay.
Conditions for the effective completion of an Eligible Stay. When a Member completes an Eligible Stay in one of the hotels participating in the Programme, including at least one paid night spent at the hotel by the Member in question, the Status points and Nights corresponding to their stay will be credited to their account. Day Use shall only result in credited Points; however, Status Nights will not be added.

It seems Accor IT is set up to only count an Eligible Stay as one that "includes at least one paid night" high enough to trigger points, which means spending at least EUR10 in eligible expenses. Not how I read the T&Cs should be interpreted, but how in practice it seems they are.

Where did this magic EUR10 come from?

Well as a followup - I stayed at the Mercure Asoke and paid 8000 points and $13 in cash. I got two nights credit for my two night stay. So at least a data point that over 10E for the entire stay seems to be safe for getting night credit. I was concerned you needed 10E per night. Eventually I'll have to figure out if under 10E works as well.

I didn't get any points for my $13 tho, do those come later or did I screw up by crediting to Flying Blue (I thought it was a double-dip situation)?

I believe that hypothesis came from a belief that if you didn't spend enough to earn at least 1 point on a stay, that the Accor system didn't automatically post the night credit. I don't know if that's true, since I don't think I've ever tested that. It's also possible that used to be a thing, but has since been fixed. Those Accor IT guys are always tinkering and breaking things, and maybe they occasionally fix something, too.

Indeed. Though interestingly as long as you spend enough for one reward point, you'd imagine that should be enough. For a diamond that could be �0.11. Also the T&C's define "minimum spend" as �1 but then never use the term, so who knows?