Silly me :D Now I know why you ended up in Latin America recently when you were actually trying to find a hotel in Lyon....

The APP still will not display adequate photographs of rooms/ facilities. They can’t be enlarged, so it’s 1/3 of the screen showing pillows on a bed, heads/shoulders in bars, other completely irrelevant shots. When I first saw this my thought was “ they can’t be serious”; weeks later, unfortunately, evidently they are. The information provided, both pictorial and text, is completely insufficient to make a decision to book. It was never great, now it’s 10 times worse.

Renewed the Ibis Business Card subscription today and got this

https://cimg8.ibsrv.net/gimg/www.fly...104cecc110.jpg

however, the money was taken from the card and after a while I got an email confirmation on my subscription

edit: also got a confirmation on a new postal address

.
the "new" address is my old one, tho.

This ought to be a simple question to the community -- but then again I ought to have been able to find the answer myself by now...:

Could someone please give me the URL of a page from which I can log in to ALL, in English, without additional steps such as having to choose a region and/or language?

Thank you in advance.

I do not think you can. Region and language are completely coupled in the website.

On the old website I was able to bookmark a login page initially reached after selecting region and language, so that I didn't have to repeat that step every single time I want to log on from a new browsing session. I haven't yet found an equivalent landing page within the new website.

Unanswered pre-arrival emails. Two stays in a row I’ve had emails go unanswered. Why does Accor bother sending an email saying, in effect, if you have any questions or requests, please don’t hesitate to contact us....so I did, same hotel, two stays in a row. No reply. My questions weren’t rocket science. If they intend to leave questions unanswered , it’s better not to invite them in the first instance. Annoying and extremely rude.

I tried to book the Sofitel Darling Harbour this morning , but received a technical error message after i clicked the Pay button. My credit card was not charged, but my reward points were used, and i had no booking confirmation email. I called customer service, who has contacted Sofitel Darling Harbour to investigate. The email sent to me from customer service also had someone else's name on it : (

There was an update of the iOS app yesterday and it was said that the "add to calendar" feature was back-k with this version, but I made a booking this morning (worked well) but the add to calendar doesn't work : when you do it, it opens a window with the to be added entry and then the app is crashing.

where has the rate calendar gone?

If you do a search eg for Sydney and then click on the result for one of the properties shown and then go up to the top left hand corner of the webpage you will see a link "Hotel List" clicking on this takes you back to essentially the previous page but with a "Rate Calendar" link under each property. There may be an easier way but this is how I bring up the rate calendar

iPhone App : while connected, for a booking, registered CC in my profile were not proposed and I had to enter all information. Otherwise, booking process was fine and without issue.

Made a flexible booking in Japanese Yen for a Tokyo stay. Went into the system to change the dates, the reservation details wouldn’t open in the App, went back to my reservations but got error message “ no reservation can be found”, entered the confirmation code to find a booking denominated in Australian Dollars rather than Japanese Yen.
If it’s Accor’s desire to annoy, irritate, frustrate and to waste the time ( and money) of members, they’ve succeeded...in spades...with me.

I was always under the impression if you wanted to amend the dates you needed to cancel and rebook, however the part about no reservation can be found was one of the early issues with the app I noticed. Might be a stupid question but is it the latest release?

Another option could be to contact the hotel directly to change the dates. Of course, the rates may change, depending on the rate of the days on your new stay dates.

Though I do doubt this would amend the dates on your upcoming bookings on the website/app, but you could just ask the hotel to send you an updated reservation confirmation.