I did my first booking on the App yesterday (Android) and one thing should be a priority fix: easy access to the booking details in the app. Clicking Amend/Cancel is not a good user experience.

Dear Members,

Thank you for taking the time to share the issues you encountered lately.
I don't have new infrormation to share for the moment, please rest assured that all of them have been escalated to the relevant teams.

Thank you for your patience and your loyalty.
I wish you and your loved ones a festive end of Year!

With my best wishes,
Amy

I have a booking starting tomorrow in ibis which I paid with points and money, but theres no online check in available? Before there was allways olci available?!

Using the app to make a reservation for March 25-29, ie FOUR nights but the system tells me that’s THREE nights and prices accordingly.
Surely there’s been enough time to sort out these glitches...

Also the lack of room description, during a booking process, in the App is a serious issue. I tried to book an hotel in Poland but give up and booked with Hilton because of the lack of room description and impossible to open pictures of the app.

Is it intentional that the App needs logging in constantly? It doesn't seem to retain the credentials for more than a couple of days.

this is one of the most annoying issues also happens on safari on my iPad, usually within the hour I have to log in again.

Cannot make any bookings. Getting the following error:

1 error (s)

• Your identification is not valid, please check and re-enter your details. 16-digit number on your card. Client code (SC, AS...). Access code 10 characters (example 1234567812345678; SC00000; 123ER123ER)

I have just cancelled a reservation, but did not get an email confirmation. Any one else having that same problem?

This is worrying to me, as I have used the email in the past as proof of cancellation after being charged by the hotel. In that case the hotel had not received anything from the Accor website.

CT

Time Travel Bookings now possible
 

Special terms:
The Winter offer is valid for bookings from 7/11/2019 to 28/02/2020 for stays from 21/11/2019 to 10/05/2019.



or just a 2020 error !

Dear Castleford Tiger,

Could you MP me to share your membership number and the booking reference so that I can check with ALL support team?

Many thanks in advance,
With my best regards,
Amy

a very welcome change for me anyway I noticed today, when booking it actually shows the price inclusive of VAT when comparing hotels. Rather than first seeing a decent price then when clicking through to the hotel it shows the decent price "plus" another x amount to be added on with VAT or local charges.

Map not working properly. I did a map search on the website today and when zooming in on Istanbul and click "list hotels" I get hotels in Vilnius, somewhat far removed from Istanbul :confused:

You are so attached to details :D

My experience with Istanbul has been that the further away from the Golden Horn that the hotel is, the lower the price. So you must be getting great prices offered on the map I would imagine.