On the ALL website for the past 30 minutes attempting to make a booking. Only getting the spinning circle! I am logged in to my account.

EDIT: Tried again on the app. Get to the hotel booking page and then see the message "OOPS! We were unable to retrieve your details. Please try again later"

I became gold a few days ago. Now it says my current status is gold and that my next status will be gold. It keeps saying i need 7 days of stays to become gold even tho i already am. Points is also at 7300/7000.

Possibly upgrades happening. It's a busy week for them.

App updates will come next week by the way.

App IOS: Really need a currency conversion button.

The whole my account is dull, bland and horrible. They've taken what had developed into a pleasant and functional dashboard and replaced it with something it looks like has been thrown together in word by a 6 year old. It's enough to cure insomnia, if that's what "living limitless" looks like in Accor's new shallow hyped marketing nonsense world heaven help us. Beyond that the whole website is just unpleasant on the eye, the colouring doesn't work, the front page leaves you with half a video playing on the front screen you have to scroll down to get into full view, and on my widescreen monitor you can't even get it on the screen all at once. Oh, and when the website loads with the initial view there is nothing really about it visually that even really suggests it's a hotel website.

Time to use my suite upgrade nights I got the poorly worded email about addressed to Salutation FirstName instead of Salutation LastName and move elsewhere. How many chances does a multi-billion dollar hotel chain need to get this right ... what a backward and retrograde "enhancement". They should have stuck to what they were good at, although #feelwelcome no more.

Does anyone else get referred to by their first name last and vice versa? My name is clark kent (obviously not) and every single time I check in my welcome pack is always written as welcome mr kent clark, or they refer to me as mr kent instead of mr clark. My personal profile is set correctly. its really quite annoying actually.

Even when logged in the only way I can get to my account or points or bookings is to make a dummy reservation. I am unable to press the highlighted button and it looks as if I am not logged in.

https://cimg0.ibsrv.net/gimg/www.fly...791708c972.png

I was flying today and had not updated. The old iOS app kept pestering me about upgrading but seemed to work. I finally upgraded after touchdown only to find

1) the new app keeps pestering about upgrade
2) half is the hotels in the city I’m in are gone from the app

i am staying at a Hilton because it was simply impossible to book either of two Accor choices I had using the iOS app

Dear remymartin,

Thank you for your message and for reporting these issues.
Here are some feedbacks regarding the points you mentionnend above :

1) Lot of uprading push
=> Indeed, given that the application has just been launched, we carry out updates daily in order to complete optimizations.

2) impossible to book on two hotels
=> Could you please share with us the reason why you could not book an hotels via the app (which kind of bug?) and also what was the name of both hotels, so that we can report it internally.

Many thanks & best regards,

Amy

I'm unable to contact help via the webform as the drop down does nothing. this is for all types of enquiry.

Thank you to Accor team for this new App. I like the new look. Of course, some « improvements » are obviously still possible/needed but I’d like ro remind some of the posters here that bugs and teething problems always happen at such a stage of launching a new program and App. This thread has been created to report bugs to Accor for quick fix and obtain a better experience very soon. So maybe flaming attitudes could be put apart for the moment ;) ?
To go back on topic, I have deeply explored the app (iOS, i-phone) and have not encountered any significant issues including for bookings.
To what has already been reported, I would add
- for bugs:
when in a booking, you want to contact the hotel by email using the function in the App, there is an error in the address that is automatically populated in your email app. There is // that is added to the beginning of the address and so the address is wrong. See screenshot below :

https://cimg3.ibsrv.net/gimg/www.fly...817a07ab2.jpeg
https://cimg1.ibsrv.net/gimg/www.fly...107a75586.jpeg

- for suggestions for improvement: when you contact the hotel by email from the App, it would be good to automatically populate the object field with the booking reference.

Enjoy your ALL experiences and please continue to report bugs and suggestions here as our Contributions will help for a better app :)

hi Amy,

thanks for very prompt feedback - I landed in Dubai and the search returns 17 hotels only and according to the old app there’s 30+ here. I was intending to book either of two in Jumeirah but they don’t show up for either “Dubai” or “Jumeirah”. To give you an example I am talking about Grand Plaza Mövenpick and Pullman Jumeirah Towers.

I'm assuming part of that is aimed at my comments above. I was always cynical this rebrand was more about a line on a resume for an exec rather than any real improvements for me as a customer ... that just meant they had to get it right. As a customer I'm also extremely dissapointed that the message from Accor has basically been we don't care about making you feel welcome anymore - which is what I was looking for in a hotel company and why I was loyal to start with. It was another reason they had to deliver 100% first time on this one though given their interesting choice of messaging. Maybe I'm not there type of customer anymore and just need to move on. As far as the desktop experience goes (I don't really use the apps and have little desire to), I've gone backwards in terms of a usable website. That is not a good outcome.

As I've never booked a hotel with the app but have it, I opened it and had a look. Front screen looks good, certainly much better than the front page of the website. The my account is still dull and bland, albeit passable for a mobile experience. So it's fine. Looking at the desktop it seems they've just done a 180 - before they tried to ram the desktop site into the app, now they've tried to ram the app into the desktop site. What works on a mobile ux isn't so great on a 34" monitor.

The simplest way to put it is the entire desktop based 'my account' ux could be considered a bug. I remember thinking when they launched the previous iteration before this "upgrade" that they'd landed on something that was simple yet quite warm, visually stunning and very functional - at least compared to where it had been in the couple of years prior. Unfortunately all the very good incremental improvements that have been made over the last couple of years have just been thrown out and discarded to basically force a mobile app onto a desktop sized monitor. The complete lack of colour on desktop is also valid, hotel loyalty depends on making an emotional connection - it's quite difficult to do that when limited to a color pallete of black, grey and white.

At the very least they could put back the little dashboard that visually shows you your nights and points toward the next status level rather than that information just being presented as an unappealing chunk of text separated | by | pipe | delimiters.

The new iOS version fixes my previously reported issue. The hotel count went from 17 to 41 here in DXB :)