wilkwan

T&C: Within this offer, a stay is understood as one (1) booking per Le Club Accorhotels Loyalty member, regardless of the number of rooms booked. A booking made by a member for several rooms will only count as one (1) stay.

So it should suggest that two separate bookings, for consecutive nights, (Friday - Saturday, then Saturday - Sunday) should count as two stays. I would be safe and check out in the morning and check back in later in the evening!

starflyergold

Welcome to FT

Consecutive days on seperate bookings are never considered as several stays as per the general T&Cs of the le Club programme.

EB86

Accor just keeps amazing me. My sister also joined for the promo and got a confirmation. She booked 3 stays on september the 19th. Got the first one, no problem. The second she didn't get the bonus points so she contacted Accor. They say: You are eligible, but the reception at the hotel only confirmed your booking on november the 3th in the system. So you won't get any points. Wow.

enzo0511

Customercare asked me to wait 27 days to receive my bonus, so let's see what they say in 2 days when it's time to claim my 1000 points

frankly i'm not expecting much from them anymore...

gguniss

my 28 days passed and now like 2 more weeks have passed... some days ago they said - yes, indeed, you are missing points, will credit them within few days

sosafan

Did she book on the phone or on the web? If the latter, she should have an email dated 19 September.

enzo0511

pretty pissed, didn't get my bonus because my stay was concerned by another promo that started earlier this summer... like i could remember all ongoing promos to make sure there is overlap

i would understand if there were 2 promos running at the same time

here, i even never registered for the first one, while i did voluntarily registered for the big bonus one

no surprise about members disappointed about this program

first, customer care answered me to wait 27 days

after 27 days, they told me i could get my bonus, like they could tell me in the first place without wasting my time

nrouxel

I got 4000 point from this promo and 500 extra point for "stay in city center" promo for one of my last stay.
It seems sometimes Accor cumulate points for different promos, sometimes doesn't...

Jacek_C

I have got all of the points after 2-3 days from the stay

16/11/2014 16/11/2014 LCAH SEPT. OFFER 3 0 4000
16/11/2014 16/11/2014 Points Accelerator 0 171
15/11/2014 16/11/2014 Mercure Melbourne Therry Street 1 356

03/11/2014 03/11/2014 LCAH SEPT. OFFER 2 0 3000
03/11/2014 03/11/2014 GET DOUBLE 0 754
03/11/2014 03/11/2014 Points Accelerator 0 362
02/11/2014 03/11/2014 Mercure Queenstown Resort 1 754

21/09/2014 21/09/2014 LCAH SEPTEMBER OFFER 0 1000
21/09/2014 21/09/2014 GET DOUBLE 0 171
21/09/2014 21/09/2014 Points Accelerator 0 41
19/09/2014 20/09/2014 Novotel Auckland Airport 1 171

So, I am just wondering how is it possible to wait for one month. Maybe you werent properly registered or so.

Maybe some of the hotels post points with a delay and that causing problems. Dunno.

Goldorak

Same for me.

gguniss

now 42 days after 1st stay I got my 1000 pts.

Airlib

Also got all the points a few days after the stay. I am quite pissed off though, as I managed to make the third reservation AFTER the validity date... Aargh! (and thus will not make it to Gold)

Fitch

And I screwed myself by stupidly rebooking my 3rd stay as a bonus points rate giving me 1500 instead of 4000 ..... DOHHHHHH!!!!!

Fitch

So apologies to LCAH - their system posted the correct points for all stays within 24 hours of check-out. The only error was human error : mine

perthite

Not that it matters that much, but for the record, I know of at least 2 people that had an offer of 1,000 + 4,000 + 5,000 points for 10,000 total. I don't know why their offer was different.