Originally Posted by
nba1017
Four Seasons is much, much better at accommodating this than Ritz, St. Regis, and Park Hyatt, all of which have to contend with more formal "elite" members. [and award/certificate guests]
http://www.flyertalk.com/forum/luxur...l#post21466781
http://www.flyertalk.com/forum/luxur...-q3-213-a.html
http://www.flyertalk.com/forum/luxur...y-program.html
http://www.flyertalk.com/forum/luxur...r-seasons.html
prior to 2010 - many forum members part of FS "Profile Guests" program, then discontinued, at least officially
mar 2010 >
Originally Posted by
ACfly
I would love to have my profile setup for all FS hotels... i.e. San Pellegrino rather than still water in the room, etc...
this really should be easy for FS to do in one of two fashions. Have you discussed with you TA or someone at one of your fav FS hotels?
sep 2010 >
Originally Posted by
luxury
I must be a lucky one as FS hotels always have my profile requests noted (I see the codes for each request on the registration form I sign at check-in) and the room is as I have specified in my profile.
dec 2012 but i dont think invited to by invitation >
Originally Posted by
BeatCal
They have my room set up as I like now with every booking world wide - including extra pillow, type of tea, exercise bike, etc
Originally Posted by
nba1017
BeatCal's experience seems to echo mine to an extent.
Over the past couple months the FS hotels I've stayed in have met my profile requests (pretty basic--Bvlgari White Tea and plates/cutlery in my room) without any follow-up in my end. Additionally, a FS I'll be staying at next week mentioned in a pre-arrival email that all my preferences were noted.
Originally Posted by
Kagehitokiri
aha >
guest.historian at fourseasons.com
your service preferences may be made available to other Four Seasons properties through the Four Seasons guest history database.
guest information in our Guest Reservation System ("GUESTres...We may also store certain information regarding your service preferences...number of stays you have had at properties managed by Four Seasons and the number of nights of each stay. This information may be available to another Four Seasons property when you make a reservation at that property
When you log-in to complete or modify a Booking Profile, Guest Service Profile
If you are invited, whether through the "By Invitation" promotion or otherwise, and elect to create a Guest Profile, on our web site
When you provide information, including revised information to your Guest Profile, we may use the information you provide to update other databases maintained by us.
How do I access my Personal Information?
...You may make a request to the CIS Leader at the Hotel
...contacting our Corporate Guest Historian
http://www.fourseasons.com/privacy/ (highlighted = added nov 7 2011)
mar 24 2011 >
Originally Posted by
cdncent
Does anyone know about a FS "Member" Card issued to only about 350 people in North America? A travel agent mentioned it to me recently, but didn't have much in terms of details. Thanks.
nov 1 2011 - by invitation promotion launched
from jan 2012 FS docs >
The "By Invitation" promotion launched on November 1, 2011 and is scheduled to run through December 15, 2012. Enrolment progress has been good and is on schedule - over 8,000 enrolments to date. We will close enrolment at the end of January [2012] Results will start to be reviewed in February [2012] but the very earliest we expect to see any impact is summer 2012 and it may take until the end of the year. [2012] Using the results and feedback, recommendations will be made regarding a formal recognition/loyalty program. The recommendations may be made at the end of the year [2012] or early next year [2013] depending on when results from the promotion are available. Ensure strong recognition of "By Invitation" guests when they visit your property.
jan 7 2013 - by invitation 2013 >
Originally Posted by
KrazeeJoe
2013 By Invitation Promotion, beginning January 7th
list of those who posted that they were invited to by invitation >
http://www.flyertalk.com/forum/luxur...l#post17669014
aug 28 2013 post about FS looking for Director of Customer Relationship Marketing >
http://www.flyertalk.com/forum/luxur...l#post21352370