Revised Star Alliance Lounge Access Rules (Updated 2010)
Dec 26, 2008, 6:46 am
#31
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I have no clue why they would do this???
At least I live by IAD where most of the intl flights to Europe leave from.
But if i am a UA *G wont FRA-LHR or FRA-MUC count as an intl flight for lounge access in both airports?
At least I live by IAD where most of the intl flights to Europe leave from.
But if i am a UA *G wont FRA-LHR or FRA-MUC count as an intl flight for lounge access in both airports?
Dec 26, 2008, 6:52 am
#32
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Old version (Star Alliance Reference Guide 11):
"International First Class Customers
Customers who present a paid international First Class boarding card departing same day on any Star Alliance member operated flight have access to any Star Alliance First Class lounge or any other member’s departure lounge at the departing airport, regardless of the Star Alliance member carrier they fly. They are entitled to bring one guest who must enter the lounge at the same time."
New Version (Star Alliance Reference Guide 12):
"International First Class Customers
Customers have access to International First Class and/or any Star Alliance member carrier-owned lounges.
• Customer must present a boarding card for the same day travel in international First Class on a Star Alliance member carrier flight
• Customer must be departing from the local airport in International First Class
• Customer must be a revenue customer
• Customer is entitled to one guest"
"International First Class Customers
Customers who present a paid international First Class boarding card departing same day on any Star Alliance member operated flight have access to any Star Alliance First Class lounge or any other member’s departure lounge at the departing airport, regardless of the Star Alliance member carrier they fly. They are entitled to bring one guest who must enter the lounge at the same time."
New Version (Star Alliance Reference Guide 12):
"International First Class Customers
Customers have access to International First Class and/or any Star Alliance member carrier-owned lounges.
• Customer must present a boarding card for the same day travel in international First Class on a Star Alliance member carrier flight
• Customer must be departing from the local airport in International First Class
• Customer must be a revenue customer
• Customer is entitled to one guest"
Dec 26, 2008, 6:55 am
#33
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Dec 26, 2008, 7:37 am
#34
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Dec 26, 2008, 9:29 am
#35
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1) This is not specific to UA, so it should probably get more eyes than just those in the MP forum.
2) That probably doesn't even matter, because I really don't think anything changed here and the OP got an over-zealous IAD agent.
3) That we're wasting our time debating and it may just make sense to email MP Customer Service to ask
Dec 26, 2008, 10:57 am
#36
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The way this is written, if I fly LHR-FRA-JFK or DUS-FRA-JFK in F on LH (no status), I *cannot* enter the SEN lounge in LHR or DUS. The way it's written, it doesn't matter that LHR-FRA is international - there is no F cabin, so no F lounge access.
This cannot be what they intended....
This cannot be what they intended....
Dec 26, 2008, 2:50 pm
#37
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The way this is written, if I fly LHR-FRA-JFK or DUS-FRA-JFK in F on LH (no status), I *cannot* enter the SEN lounge in LHR or DUS. The way it's written, it doesn't matter that LHR-FRA is international - there is no F cabin, so no F lounge access.
This cannot be what they intended....
This cannot be what they intended....
I think UA will do the same. Example: ORD-IAD-FRA in UA F: IFL access in ORD and IAD even though Star-Alliance rules do not require it.
Dec 26, 2008, 2:52 pm
#38
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I agree.
LH can still apply their own rules for their own passengers-- so traveling on LH, you would still get into the SEN lounge. If the F segment were on another carrier, then I guess you wouldn't.
I think UA will do the same. Example: ORD-IAD-FRA in UA F: IFL access in ORD and IAD even though Star-Alliance rules do not require it.
I think UA will do the same. Example: ORD-IAD-FRA in UA F: IFL access in ORD and IAD even though Star-Alliance rules do not require it.
Dec 26, 2008, 2:59 pm
#39
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Dec 26, 2008, 4:03 pm
#40
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Revenue ticket/customer:
All customers excluding airline staff. Customers travelling on discounted fares, frequent flyer award tickets or upgrades are considered revenue customers and are included as revenue customers. Airline employees flying on free or service charge tickets, or Industry Discount (e.g., ID50, ID75, ID90) tickets are not considered revenue customers.
Dec 30, 2008, 9:17 pm
#41
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The post concerns IFL access, but the new rules apparently no longer allow access to the RCC for same-day C itineraries. Is it really the case now that you only have lounge access in your international gateway airport?
Dec 30, 2008, 10:04 pm
#42
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Without *G, one will only get lounge access from the airport (s)he departs in int'l C.
International Business Class Customers: Customers have access to any Star Alliance member carriers' owned Business Class lounges.
* Customer must present a boarding card for the same day travel in international Business Class on a Star Alliance flight
* Customer must be departing from the local airport in International Business Class
* Customer is not entitled to any guests
* Customer must present a boarding card for the same day travel in international Business Class on a Star Alliance flight
* Customer must be departing from the local airport in International Business Class
* Customer is not entitled to any guests
Dec 31, 2008, 6:23 am
#43
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Jan 6, 2009, 7:54 pm
#44
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If you're being that literal, only intra-country non-US itineraries would fall under this restriction.. for example flying MUC-FRA on LH. FRA-CDG on LH is most definitely international since you're going from one nation to another.
Then again, I think you're reading too much into this.
Then again, I think you're reading too much into this.
And I hope I am reading too much into this, but far too often it is the written rule that becomes the enforced rule, not the intended rule.
Some needs to contact *A and get detailed clarification on the actual changes.
Jan 6, 2009, 8:40 pm
#45
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If I'm flying ORD-IAD-FRA on an international business or first class ticket and it is a connecting ticket through IAD on the same PNR then I would consider myself departing ORD on the aforementioned ticket from the local airport.