Feb 2, 2015, 1:14 am
Last edit by: WineCountryUA
Official UNITED policy for meal preferences is to prioritize in the following order: (as of late 2023)
The proper way is to take orders front-to-back, and apply priority in the galley afterwards. Some FAs may still hop around the cabin seeking GS and 1Ks and take their orders first.
With the sharp increase in passengers pre-ordering meals, front-to-back ordering is now predominant.
Previous thread: Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
- Pre-orders
- Global Services members
- 1K members
- All other revenue passengers from front to back (no difference between $$$ or mileage or upgraders)
- Non-Revs
The proper way is to take orders front-to-back, and apply priority in the galley afterwards. Some FAs may still hop around the cabin seeking GS and 1Ks and take their orders first.
With the sharp increase in passengers pre-ordering meals, front-to-back ordering is now predominant.
Previous thread: Current UA Process for Prioritizing Meal Orders in Premium Cabins [ARCHIVE]
Current UA Process for Prioritizing Meal Orders in Premium Cabins
Jul 25, 2021, 9:11 am
#61
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
I've never been a fussy foo foo'ish person when it comes to food so airline cuisine suites me fine but last week flying CDG-ATL on DL in PE we were given wooden utensils which I thought were unique.
Jul 25, 2021, 10:18 am
#62
Join Date: Oct 2004
Location: Clinging to the edifices of a decadent past from the biggest city in America nobody really cares about.
Programs: (ಠ_ಠ)
Posts: 9,077
Greetings all,
The topic of this thread is Current UA Process for Prioritizing Meal Orders in Premium Cabins - let's keep the discussion focused on that.
Safe Travels,
J.Edward
UA forum mod
The topic of this thread is Current UA Process for Prioritizing Meal Orders in Premium Cabins - let's keep the discussion focused on that.
Safe Travels,
J.Edward
UA forum mod
Jul 25, 2021, 5:12 pm
#63
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
But yes, it is strange, since most FA would do entire row instead, especially with only 16 seats.
Jul 29, 2021, 9:25 am
#65
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,699
Oct 19, 2021, 8:56 pm
#66
Join Date: Oct 2017
Posts: 179
Domestic F Meal Rant
Just wanted to vent. DEN-LAX. No option to pre-order your meal via app or website. Ran out of vegetarian option by the time they got to us (row 4). No snack boxes from economy loaded either. So our only option is a cup of fruit off the side of the chicken sandwich meal. Is it really that hard to load a few more meals? Especially when it's out of DEN? Or why not give customers the option to pre-order.
I know running out of meal choices is common, it just seems like an extremely cheap move. I could tell that the FA felt bad about it also.
Oh and top it off someone around me has really bad, mask penetrating flatulence,
OK rant over.
I know running out of meal choices is common, it just seems like an extremely cheap move. I could tell that the FA felt bad about it also.
Oh and top it off someone around me has really bad, mask penetrating flatulence,
OK rant over.
Last edited by HGPilot; Oct 19, 2021 at 9:09 pm
Oct 19, 2021, 9:10 pm
#67
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,024
UA loads as many passenger meals as there are seats. They've played with pre-ordering, but it's certainly not promised anywhere. The key to maximize chances of getting what you want on UA (in lieu of higher status), is to select seat(s)as far forward as possible. It is what it is. Short flight, so the coroner probably didn't have to remove emaciated bodies 
Oct 19, 2021, 9:18 pm
#68
fomerly known as LandingGear (not Landing Gear)
Join Date: Feb 2011
Posts: 833
Oct 19, 2021, 9:25 pm
#69
Join Date: Oct 2017
Posts: 179
UA loads as many passenger meals as there are seats. They've played with pre-ordering, but it's certainly not promised anywhere. The key to maximize chances of getting what you want on UA (in lieu of higher status), is to select seat(s)as far forward as possible. It is what it is. Short flight, so the coroner probably didn't have to remove emaciated bodies
Oct 20, 2021, 12:03 am
#70
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Do you have your meal preferences saved in your profile?
This is different than being able to pre order your meals....
There are 2 Vegetarian choice iirc
Strict Vegan and Lacto-Ovo Vegetarian
afaik, this automatically orders you that meal on any flight on UA or UA express where meals are served - but I will admit I don't know how much Covid affected this preference
This is different than being able to pre order your meals....
There are 2 Vegetarian choice iirc
Strict Vegan and Lacto-Ovo Vegetarian
afaik, this automatically orders you that meal on any flight on UA or UA express where meals are served - but I will admit I don't know how much Covid affected this preference
Oct 20, 2021, 12:18 am
#71
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
Special Meals - Questions, Experiences, ... [Consolidated] (Presently only TLV)
Oct 20, 2021, 2:21 am
#72
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Presently UA is not offering Special Meals except for few routes and none domestically
Special Meals - Questions, Experiences, ... [Consolidated] (Presently only TLV)
Special Meals - Questions, Experiences, ... [Consolidated] (Presently only TLV)
In this case, she said there was a vegetarian option - would their special meal preference worked? Maybe at least to show the FA that they have a vegan option selected or whatever, so they may have gotten that choice of food?
I dunno, all of this stuff is foreign to me and I always tell people if you are flying and want special food, you better bring it because you never know what catering is going to load.
Oct 20, 2021, 6:58 am
#74
Used to be MBS PremExec
Join Date: Sep 2000
Location: Saginaw, MI (MBS)
Programs: UA 1K 1.9MM, Marriott Titanium w/Lifetime Plat, Hilton LIfetime ♢, National Exec, Amex Plat
Posts: 5,722
This. My wife has food allergies. She certainly does not rely on the airline to provide her with something safe for her. Even on the rare international/Hawaii flight where she'd be able to special order, she still brings plenty of backup food because we never know what to expect.
Oct 20, 2021, 8:16 am
#75
Join Date: Jun 2004
Posts: 690