Changes to *A Awards Without Incurring Additional Miles after 3-Feb-2014
Feb 6, 2014, 2:00 pm
#31
Join Date: Dec 2012
Location: SFO
Programs: Delta Diamond/ Hyatt top tier(lifetime)
Posts: 652
thanks for the info
Feb 6, 2014, 2:20 pm
#32
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
Agents Don't Know the Policy
On the 1K line, I waited 20 minutes for an agent to check with her manager about the rules for a simple date change on SFO-YVR-FRA-TXL, F award. The manager wasn't sure either, but as a "courtesy" they made the change without debiting additional miles.
United continues to FAIL on training and customer service....
So here's a question:
Can you make multiple changes, i.e. call to reschedule the date 10 days ahead three times? Will that really work? If not, you're screwed trying to get LH F in mid-March because LH doesn't release that space to partners more than 14 days ahead.
United continues to FAIL on training and customer service....
So here's a question:
Can you make multiple changes, i.e. call to reschedule the date 10 days ahead three times? Will that really work? If not, you're screwed trying to get LH F in mid-March because LH doesn't release that space to partners more than 14 days ahead.
Last edited by iluv2fly; Feb 6, 2014 at 3:45 pm Reason: merge
Feb 6, 2014, 3:07 pm
#33
Join Date: Oct 2008
Location: SFO
Programs: UA 1K, AA Plat Pro, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 838
This isn't guaranteed to work, but it worked for me -- although I did cancel the reservation prior to Feb 1. Not sure if that matters or not.
Feb 6, 2014, 3:48 pm
#34
Join Date: Jan 2011
Posts: 123
Do you think this is changeable:
I currently have:
USM-BKK, TG J
BKK-FRA, TG F
FRA-SFO, UA F
Think it will be possible to change to:
USM-BKK, TG J
BKK-FRA, TG F
FRA-SEA, LH F
SEA-SFO, UA X or I
I currently have:
USM-BKK, TG J
BKK-FRA, TG F
FRA-SFO, UA F
Think it will be possible to change to:
USM-BKK, TG J
BKK-FRA, TG F
FRA-SEA, LH F
SEA-SFO, UA X or I
Feb 6, 2014, 3:53 pm
#35
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
2. Yes you have the same O/D and you are already on an F award. You are technically only changing connections. It may take a HUCA or two but should be OK to change.
Feb 6, 2014, 4:35 pm
#36
Join Date: Jan 2011
Posts: 123
1. I am extremely impressed you got USM awards. How did you do that? I have been calling and looking forever.
2. Yes you have the same O/D and you are already on an F award. You are technically only changing connections. It may take a HUCA or two but should be OK to change.
2. Yes you have the same O/D and you are already on an F award. You are technically only changing connections. It may take a HUCA or two but should be OK to change.
Feb 6, 2014, 5:21 pm
#37
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
HUACA FTW! Changed
IAD-ORD-NRT-SIN (UA-NH-UA, I-O-O)
to
IAD-NRT-SIN (NH-UA, O-O)
$75 fee and no additional miles, despite what the agent wanted to do last night. This one put me on hold for about five minutes and came back to get my credit card details. I didn't mention the idea of additional miles, just told him I wanted to make a small routing change. I suspect the computer tried to reprice it and he knew it shouldn't, as the fare calculation on the ticket still shows /FC WAS UA X/CHI NH X/TYO UA SIN 0.00FSM/WF72 despite a new ticket number having been issued. Picked seat on NH website, but now I have to decide if I should call to confirm, lest UA's system not actually show NH the ticket.
IAD-ORD-NRT-SIN (UA-NH-UA, I-O-O)
to
IAD-NRT-SIN (NH-UA, O-O)
$75 fee and no additional miles, despite what the agent wanted to do last night. This one put me on hold for about five minutes and came back to get my credit card details. I didn't mention the idea of additional miles, just told him I wanted to make a small routing change. I suspect the computer tried to reprice it and he knew it shouldn't, as the fare calculation on the ticket still shows /FC WAS UA X/CHI NH X/TYO UA SIN 0.00FSM/WF72 despite a new ticket number having been issued. Picked seat on NH website, but now I have to decide if I should call to confirm, lest UA's system not actually show NH the ticket.
Feb 6, 2014, 5:31 pm
#38
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
When trying to change a Japan-SE Asia o/w online it wanted to charge me 10K miles additional to downgrade to Y. And anywhere between 12.5K and 25K to keep the same O/D but with a different connection point.
Clearly I'm going to need to call and see what the story is.
Clearly I'm going to need to call and see what the story is.
Feb 6, 2014, 7:09 pm
#39
Join Date: Jan 2000
Programs: Free agent
Posts: 1,296
Our original itinerary is in F from IAH-FRA-BKK on Feb 15. We need to move the trip to IAH-FRA-SGN around March 15. Am I allowed to cancel the ticket, not redeposit the miles then reticket at the old rates as LH inventory opens up?
Feb 6, 2014, 9:58 pm
#40
Join Date: May 2003
Location: LAX
Programs: DL-Plat, UA-Plat 2MM, AA-PlatPro, B6-Mosaic 3, AY-Plat, HY-Globalist, MR-LT Plat, HH-Gold
Posts: 1,235
I was going to say the original wont work. the JFK/EWR change would trigger a re-price. What I have been advised by friends at UA is as follows:
1. O & D can't change, connections can
2. Class changes are based off the current highest fare booked. ie: If you have an I award, and find F seats (even on the same plane) then no dice! If you have an I/O award with an X or I segment you can upgrade the lower segment(s) to the highest level of the award. So X's can go to I's and I's can go to O's as long as that upgrade is no higher then the original ticket.
1. O & D can't change, connections can
2. Class changes are based off the current highest fare booked. ie: If you have an I award, and find F seats (even on the same plane) then no dice! If you have an I/O award with an X or I segment you can upgrade the lower segment(s) to the highest level of the award. So X's can go to I's and I's can go to O's as long as that upgrade is no higher then the original ticket.
Hoping this holds true as I'm looking to change from EWR-NRT on UA to JFK-NRT on NH if they open any I space closer to departure.
Feb 6, 2014, 10:26 pm
#41
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Glad to see this one. Gives me (and everyone else) who grabbed LH F via YYZ hope that on close-in they can change to a LH F flight that goes back to their closest city in the US instead of routing via YYZ (in my case change from CPH - MUC - YYZ - DCA to either CPH - MUC - IAD or CPH - FRA - IAD on the 748 - obviously my preferred option). My only fear is that these initial rules and training will be forgotten as time progresses. My flight in question isn't until beginning of July so I just have to wait and hope that I'll be able to make the change and that the agents are still able to do this come June / July
Feb 6, 2014, 10:48 pm
#42
Join Date: Dec 2004
Posts: 2,866
I was going to say the original wont work. the JFK/EWR change would trigger a re-price. What I have been advised by friends at UA is as follows:
1. O & D can't change, connections can
2. Class changes are based off the current highest fare booked. ie: If you have an I award, and find F seats (even on the same plane) then no dice! If you have an I/O award with an X or I segment you can upgrade the lower segment(s) to the highest level of the award. So X's can go to I's and I's can go to O's as long as that upgrade is no higher then the original ticket.
1. O & D can't change, connections can
2. Class changes are based off the current highest fare booked. ie: If you have an I award, and find F seats (even on the same plane) then no dice! If you have an I/O award with an X or I segment you can upgrade the lower segment(s) to the highest level of the award. So X's can go to I's and I's can go to O's as long as that upgrade is no higher then the original ticket.
Do you mean "original ticket" or "original maximum award level claimed?"
I have a first class saver award to SYD. My two United domestic segments are in X (waitlisted for I), and one international regional segment in I. 5 segments are in O. Can I get my maximum award level originally claimed if the higher class opens up for the three non-O segments?.
Feb 6, 2014, 11:15 pm
#43
Join Date: Jul 2011
Posts: 583
My only fear is that these initial rues and training will be forgotten as time progresses. My flight in question isn't until beginning of July so I just have to wait and hope that I'll be able to make the change and that the agents are still able to do this come June / July
Cheers
Feb 7, 2014, 6:57 am
#44
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
Just was able to add on a segment, YUL-ORD so now have the following:
BKK-(TG F)-CDG-(AC J)-YUL-(AC J)-ORD
Only charged additional taxes.
BKK-(TG F)-CDG-(AC J)-YUL-(AC J)-ORD
Only charged additional taxes.
Feb 7, 2014, 7:53 am
#45
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,213
USA to Europe
Booked TAP for 50k through Lisbon before 02/03 as it was slim pickings
Today I changed it to two days earlier and LH through Frankfurt
some Taxes/Fees + $75 change fee but no increase in mileage
Booked TAP for 50k through Lisbon before 02/03 as it was slim pickings
Today I changed it to two days earlier and LH through Frankfurt
some Taxes/Fees + $75 change fee but no increase in mileage