Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Nov 22, 2014, 10:19 pm
#8941
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
That doesn't match what I and others have been told by CBP, which is that you can use GE immediately without waiting for the card. Please cite your source.
Nov 22, 2014, 10:38 pm
#8942
Join Date: Mar 2007
Posts: 4,784
Just had the interview today @ YYZ, forgot to ask about needing NEXUS card for using G.E. I guess one could call and ask
but either way, I still needed to carry my NEXUS card for LAX-YYZ re-entry into Canada
This is only thing I could find online
On the Spot: After losing Global Entry cards, must they re-interview? - Los Angeles Times
However, having just undergone the Global Entry process, I remember the Customs and Border officer who interviewed me telling me not to bother to carry my card. A passport or a driver's license is a better form of identification, she said, when making one's way back into the country by air.
When the card arrived, I entered the number in a secure "electronic password vault" and put the card away with other important documentation. I won't carry it with me because, frankly, it will be like a raincoat in the desert Southwest: I'll forget about it and lose it because I probably will never need it.
When I re-entered the country recently, no one asked me for it. I needed only my passport and my fingerprints, both of which I carried with me, to avoid the long line. (By May of this year, those who have Global Entry used the kiosks 4.6 million times, according to a CBP fact sheet.)
The card, then, reminds me a bit of my college diploma: I have it, but no one has ever asked to see it as proof of having become an anointed one.
Does Rosenson need her card if she's flying back to the U.S.? Here's what Michael Friel, a spokesman for Customs and Border, said in an email: Because of privacy issues, he could not speak to this specific case. But, he added, "Members can use the kiosks even if they do not have the cards in their possession. Kiosk transactions are initiated by passports or legal permanent resident cards."
One overlooked part of Global Entry is expedited status at land border crossings. Those programs are called Sentri (for Southwest border crossings) and Nexus (northern border), and Global Entry status may help speed you through. Global Entry cards, Friel noted, "are only required at the land borders when using the Nexus/Sentri lanes."
When the card arrived, I entered the number in a secure "electronic password vault" and put the card away with other important documentation. I won't carry it with me because, frankly, it will be like a raincoat in the desert Southwest: I'll forget about it and lose it because I probably will never need it.
When I re-entered the country recently, no one asked me for it. I needed only my passport and my fingerprints, both of which I carried with me, to avoid the long line. (By May of this year, those who have Global Entry used the kiosks 4.6 million times, according to a CBP fact sheet.)
The card, then, reminds me a bit of my college diploma: I have it, but no one has ever asked to see it as proof of having become an anointed one.
Does Rosenson need her card if she's flying back to the U.S.? Here's what Michael Friel, a spokesman for Customs and Border, said in an email: Because of privacy issues, he could not speak to this specific case. But, he added, "Members can use the kiosks even if they do not have the cards in their possession. Kiosk transactions are initiated by passports or legal permanent resident cards."
One overlooked part of Global Entry is expedited status at land border crossings. Those programs are called Sentri (for Southwest border crossings) and Nexus (northern border), and Global Entry status may help speed you through. Global Entry cards, Friel noted, "are only required at the land borders when using the Nexus/Sentri lanes."
What does the Global Entry 'Card' do anyways? - UnRoadWarrior - UnRoadWarrior
Last edited by jerryhung; Nov 22, 2014 at 10:43 pm
Nov 23, 2014, 11:18 am
#8943
Join Date: Jan 2013
Location: YVR
Posts: 243
"Canadian NEXUS members have Global Entry benefits, but are not eligible to join."
That means that Canadians who access Global Entry do so through the NEXUS program. They aren't Global Entry members. Ergo, Global Entry for Canadians is a NEXUS benefit, and using it means Canadians must adhere to the NEXUS rules, of which having the NEXUS card in possession is one.
Perhaps CBP officers are saying something different on the ground than what is published, but then again, what else is new.
Last edited by Kiraly; Nov 23, 2014 at 11:26 am
Nov 23, 2014, 11:25 am
#8944
Join Date: Jan 2013
Location: YVR
Posts: 243
Question about the new NEXUS machines when entering Canada by air. When traveling with my wife and kids, the passport scanner at the regular line was so much faster than the old NEXUS machines because it allows multiple people living at the same address to check in all at the same time.
Do the new NEXUS machines work like that too? If not, I won't use them. Checking in four times at the NEXUS machine is dog slow comparing to scanning four passports all at once at the regular line.
Do the new NEXUS machines work like that too? If not, I won't use them. Checking in four times at the NEXUS machine is dog slow comparing to scanning four passports all at once at the regular line.
Nov 23, 2014, 7:58 pm
#8945
Join Date: Mar 2007
Posts: 4,784
I was referring specifically about Canadians using Global Entry, not Americans.
"Canadian NEXUS members have Global Entry benefits, but are not eligible to join."
That means that Canadians who access Global Entry do so through the NEXUS program. They aren't Global Entry members. Ergo, Global Entry for Canadians is a NEXUS benefit, and using it means Canadians must adhere to the NEXUS rules, of which having the NEXUS card in possession is one.
Perhaps CBP officers are saying something different on the ground than what is published, but then again, what else is new.
"Canadian NEXUS members have Global Entry benefits, but are not eligible to join."
That means that Canadians who access Global Entry do so through the NEXUS program. They aren't Global Entry members. Ergo, Global Entry for Canadians is a NEXUS benefit, and using it means Canadians must adhere to the NEXUS rules, of which having the NEXUS card in possession is one.
Perhaps CBP officers are saying something different on the ground than what is published, but then again, what else is new.
so I'd say one can start using GE machines, just not NEXUS machines
We are pleased to inform you that your U. S. Customs and Border Protection (CBP), NEXUS program membership has been approved. You may use the program as soon as you receive and activate your new NEXUS card.
If you enrolled in Global Entry, you may begin using the kiosk immediately. Global Entry cards are only issued to Global Entry members who are U.S. citizens, Lawful Permanent Residents or Mexican Nationals (who are not current SENTRI members). Global Entry cards are not valid at the Global Entry kiosks.
If you enrolled in Global Entry, you may begin using the kiosk immediately. Global Entry cards are only issued to Global Entry members who are U.S. citizens, Lawful Permanent Residents or Mexican Nationals (who are not current SENTRI members). Global Entry cards are not valid at the Global Entry kiosks.
Nov 24, 2014, 12:15 am
#8946
Join Date: Oct 2009
Location: Up North
Programs: Skymiles, MPL Chase Premier
Posts: 782
I'm GE via NEXUS and I just start off with my passport with the GE machines. No card needed.
Nov 24, 2014, 1:07 pm
#8947
Join Date: May 2011
Location: Toronto, Ontario, Canada
Programs: AC, DL, AA
Posts: 34
Nexus entering Canada by road - do they know the date/time of exit?
I'm fairly new to the Nexus program.
Entered Canada earlier today, by car, via Nexus-only lane. I had been away for just over 48 hours. I verbally declared I had just under $800 of goods purchased in the US (i.e. just under the personal allowance). Was immediately sent on my marry way...
The CBSA agent never asked how long I had been away. Do they normally ask? Or do they just know because the US CBP updates the date/time of entry into the US when Nexus is used on the way south?
Entered Canada earlier today, by car, via Nexus-only lane. I had been away for just over 48 hours. I verbally declared I had just under $800 of goods purchased in the US (i.e. just under the personal allowance). Was immediately sent on my marry way...
The CBSA agent never asked how long I had been away. Do they normally ask? Or do they just know because the US CBP updates the date/time of entry into the US when Nexus is used on the way south?
Nov 24, 2014, 2:58 pm
#8948
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
I'm fairly new to the Nexus program.
Entered Canada earlier today, by car, via Nexus-only lane. I had been away for just over 48 hours. I verbally declared I had just under $800 of goods purchased in the US (i.e. just under the personal allowance). Was immediately sent on my marry way...
The CBSA agent never asked how long I had been away. Do they normally ask? Or do they just know because the US CBP updates the date/time of entry into the US when Nexus is used on the way south?
Entered Canada earlier today, by car, via Nexus-only lane. I had been away for just over 48 hours. I verbally declared I had just under $800 of goods purchased in the US (i.e. just under the personal allowance). Was immediately sent on my marry way...
The CBSA agent never asked how long I had been away. Do they normally ask? Or do they just know because the US CBP updates the date/time of entry into the US when Nexus is used on the way south?
Nov 26, 2014, 4:07 pm
#8949
Original Member
Join Date: May 1998
Location: Edmonton, Alberta, Canada
Programs: Starbucks Gold
Posts: 877
Nexus Kiosks for sale - Bring your own
For those who may want to practice at home. Kiosks on Canada gov't auction
https://www.gcsurplus.ca/mn-eng.cfm?...=&str=1<nf=1
https://www.gcsurplus.ca/mn-eng.cfm?...=&str=1<nf=1
Nov 27, 2014, 8:11 am
#8950
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
For those who may want to practice at home. Kiosks on Canada gov't auction
https://www.gcsurplus.ca/mn-eng.cfm?...=&str=1<nf=1
https://www.gcsurplus.ca/mn-eng.cfm?...=&str=1<nf=1
Interesting to see inside them...
Nov 27, 2014, 12:32 pm
#8951
Join Date: Jun 2012
Posts: 446
I wonder if the opening bid is $150 for all six? Would be kind of cool to play around with one.
Nov 27, 2014, 5:22 pm
#8952
Join Date: Nov 2014
Posts: 4
I just got my 10 year and was from Scarborough where last one was Gatineau. I went on the global entry website, updated the info other than the issuing office and thought nothing of it as that field was blank anyway. Used it last week had no issues at all.
Nov 28, 2014, 1:29 am
#8953
Join Date: Oct 2014
Location: Toronto, ON
Posts: 2
Tried to search about this but couldn't find anything in the thread to date:
Has anyone had experience traveling with your pets as a Nexus member?
I've got a trip booked flying into the US from Toronto Pearson for the holidays and I'll be bringing my cat in-cabin.
I'm just really used to answering "No" to all the questions on the customs declaration screens on the GE machines at Pearson... It looks like this will be my first time answering yes to the "live animals" one if I understand it correctly.
(Actually, I never had to consider the wording of that too carefully before since I always entered pet-free with a Nexus card and it was clearly a "No." I can't recall off-hand if it's even worded in a way that would include pets?)
And as I understand it, declaring that shouldn't delay the entry via Nexus/GE but I'll still have to take my cat out of the kennel at the CATSA security?
Oddly enough, US Airways only wants me to show my cat's health certificate when I return to Canada after the return flight but not when I'm entering the US.
(Last I checked, we needed the certificate entering the US by car, though not all CBP officers were very strict about actually looking at it. Expected the first time bringing a pet by air would be more strict, not less.)
Anyway, if any other Canadians have any first-hand experience traveling with your dog or cat as a Nexus member (especially for flights from Pearson headed into the US and back), I'd love to hear about how much trouble or how smoothly it went for you in either direction.
Has anyone had experience traveling with your pets as a Nexus member?
I've got a trip booked flying into the US from Toronto Pearson for the holidays and I'll be bringing my cat in-cabin.
I'm just really used to answering "No" to all the questions on the customs declaration screens on the GE machines at Pearson... It looks like this will be my first time answering yes to the "live animals" one if I understand it correctly.
(Actually, I never had to consider the wording of that too carefully before since I always entered pet-free with a Nexus card and it was clearly a "No." I can't recall off-hand if it's even worded in a way that would include pets?)
And as I understand it, declaring that shouldn't delay the entry via Nexus/GE but I'll still have to take my cat out of the kennel at the CATSA security?
Oddly enough, US Airways only wants me to show my cat's health certificate when I return to Canada after the return flight but not when I'm entering the US.
(Last I checked, we needed the certificate entering the US by car, though not all CBP officers were very strict about actually looking at it. Expected the first time bringing a pet by air would be more strict, not less.)
Anyway, if any other Canadians have any first-hand experience traveling with your dog or cat as a Nexus member (especially for flights from Pearson headed into the US and back), I'd love to hear about how much trouble or how smoothly it went for you in either direction.
Nov 28, 2014, 1:13 pm
#8954
Join Date: Jun 2012
Posts: 446
I believe you should be okay, and even if the option is "carrying live animals" (like yourself I can't actually remember the wording), if you check yes, you'll simply get an X on your receipt and you can explain to them when you're exiting passport control. It will obviously be slower than travelling with no pets, but still be quicker than going through the regular lines.
Dec 2, 2014, 8:55 am
#8955
Join Date: Jul 2014
Location: SFO
Programs: UA Platinum, SPG Gold
Posts: 61
This came through the email tubes this morning - some proposed changes and clarifications to the rules. It looks like the eligibility rules around criminal convictions is more explicit, among other things.
http://www.cbsa-asfc.gc.ca/agency-ag.../menu-eng.html
http://www.cbsa-asfc.gc.ca/agency-ag.../menu-eng.html