All You Need To Know About Qik (SHARES) Conversion
Feb 19, 2007, 9:57 pm
#1
Original Poster
Join Date: Feb 2007
Location: Winston-Salem, NC
Programs: Dividend Miles
Posts: 18
All You Need To Know About Qik (SHARES) Conversion
Hello everyone this is my first post here and hopefully this will provide some incite into the number one fear in many dividend miles member's minds, I am not going to give my name out over this forum for fear of losing my job but I am a CSD Agent for the Winston-Salem Call Center of US Airways. In case you were wondering, a CSD agent is who you talk to when you request a supervisor or a waiver of a change fee.
While there are a ton of issues concerning the conversion to Qik (SHARES), I think that there are five prominent issues you all need to know about, 1) International Flights 2) Re-issues 3) General agent familiarity 4) Award Tickets and 5) Upgrade Availability
1) International Flights:
CARE (The system that operates off of SABRE and has been a staple of US Airways for many years) is an ideal system for international travel. It's what we've been using for years and has the ability to see availability for pretty much every major airline, with the exception of South West. Because every international PNR is queued for ticketing, very few errors occur and there is not a phenominal waiting period for OA confirmation of available space. Basically CARE and international work together just fine. What does conversion mean for international travel? A TON! Firstly, in it's current capacity, Qik (SHARES) does not have an international package and cannot see any of our Star Alliance partners, none of the west agents (The Phoenix and Reno offices) have any experience with international travel and it is currently impossible to reissue an international ticket in Qik. When you book online, the ticket is issued to 401 ticket stock (Old HP ticket stock) and the record is in Qik. Sometimes the records are reflected in CARE but most of the time they aren't. When you call the Reservations Office to make a change, we have to do the reissue in CARE which messes up the sync between the two systems often resulting in a loss of seat assignments and sometimes incorrectly reissued tickets that leave passengers with one way itineraries or no flights at all. All that US Airways has done in preparation for the conversion to Qik for everyone in the US Reservations officies is a boring little three day course called Qik Conversion class. Only ONE day is spent on explaining how Qik will process international reservations and I must admit it isn't pretty. Firstly, when re-issues are processed, they better be completely unflown or you will be transfered to the rates department. They better be in US Dollars or you will be transfered to the rates department. They better not contain open jaws or circle trips or you will be transfered to the rates department. The simple reissues that you are used to with the old US Airways will be gone, even for Chairmans Preferred passengers who will be transfered to rates for everything except the simplest of reissues. On top of that, when you book an international reservation we now have to book your flights segment by segment, which means that we can no longer just plug in White Plains to Moscow, now we have to figure out the gateway city for each individual international carrier that serves Moscow, get you domestically from White Plains to that gateway city and THEN figure out the applicable flights from that gateway city to Moscow. Will it price correctly? Maybe, maybe not. If it doesn't you are going to have to hold for rates to calculate the correct fare and store it. So do I expect the conversion day to go well for international passengers? In all due respect I implore you to not hold your breathe.
2) Re-Issues
Depending on who you've talked to lately you know two sides to our little domestic $100 change fee rule. If you have a lower fare on the old US Airways system than your original one, that amount is taken away from the change fee. For instance, if the original fare was $180 and the new fare is $150, that additional $30 would be taken away from the change fee leaving you with only a $70 additional collection to change your ticket. On the Qik (SHARES) system, you pay that change fee whether the fare is the same or five hundred dollars cheaper. Another sad thing is that ticketing on Qik is instant meaning if you hang up with an agent, decide five minutes later that you would rather not change it and call in, it's too late to cancel the previous re-issue request, you will pay the change fee and additional collection to go back to the original flight. CSD Agents may or may not waive it but chances are they won't because we are encouraged to follow the rules of the new system. As far as international re-issues go, the Qik system is so unequipped for international reissues that we are going to have to trick the computer and tell it that your destination is Mexico in order for it to price correctly. Did I also mention that if an agent makes an error and reissues your roundtrip record to a one way, that we will no longer be able to just void the new ticket and open the old ticket to fix the problem, we will have to wait for AT LEAST thirty minutes to get in contact with the west sides ticketing services department to decide whether they want to cooperate and do it or not. Not only this but if you decide to change to flights on any airline that isn't either in the Star Alliance (Including Air Canada and United), the agent will have to request you call back in 12-24 hours to make sure the other airline allows you the space. In CARE you can simply end and retrieve the record and receive immediate confirmation. This is true for both domestic AND international reservations. So when an agent at an old US Airways ticket counter accidentally marks your return flight coupon to USED on the day of departure, don't expect it to be an easy fix.
3) General Agent Familiarity
Corporate Headquarters has designated the Winston-Salem office as the specialty office housing the Preferred Department, International (Although the bulk of those calls are still handled in Mexico City), Chairmans Preferred Department and International Groups. This is great for us because it means job security and since a large segment of our employees are old Piedmonters, we are generally friendly and cooperative. Unfortunately the old school agents present the biggest problem with conversion. The median age of an employee in the Winston-Salem office is 45 and the vast majority of them couldn't tell the difference between a hard drive and a mother board. While friendly, patient and great in CARE the vast majority (Let's say 90%) can't even book a simple reservations in QIK. They are all frightened to death by conversion and are constantly on the line with CSD agents to do the simplest of functions. Since they take the bulk of the calls because they are the bulk of the employees, the conversion is going to make the average phone call last thirty minutes and even something as simple as seat assignments may take a long period of time. Many of the new hires are able to adapt and handle QIK quite well so they won't be much of a problem. They aren't as used to CARE as the seasoned employees and will be your biggest asset after conversion. However the majority of reissues in QIK prove problematic and they will be on the phone with the CSD's here in Winston and those in Phoenix and Reno for at least a month after conversion to get them done. It may seem like it's been an awfully long time for conversion and it's long overdue, but US Airways' training department has done a poor job training it's employees because the majority of them don't know much about it themselves. This combination has produces very little education and will lead to many problems in the forseeable future. I won't even go into the problems that Mexico City and Manilla will have because the little educated agents here in Winston are the ones training them. My personal suggestion? If you get a Mexico City or Manilla agent on conversion day, ask to be transfered to Phoenix or Reno immediately.
4) Award Tickets
One of the many issues that have frustrated the majority of agents is the fact that the availability in QIK and CARE differ greatly. I would say on an average of twelve times a day I am presented with CARE showing award seat availability and QIK not even showing a revenue seat available. The only way to really fix it is to book in the system that currently shows availability. If it's in CARE life is easy, it always comes back confirmed and we can ticket and set you on it's way. For QIK, it STILL considers US Airways another airline and can very well shoot those seats back with an unconfirmed status. The only way to fix the problem is to call our inventory department but there are many of them who, like the rest of us, haven't been trained in QIK properly and have difficulty confirming those seats. On top of that it is expected that at conversion we will still not have the ability to see Star Alliance flights so there may be an extended window where booking a Star Alliance award seat through reservations is literally impossible. You may be asking yourself, well why not book them in CARE? Well on conversion day CARE will be deleted from EVERY SINGLE AGENTS computer so we can't do that. We will be wholly dependent on this system that is antiquated and unprepared to run an airline the size of US Airways.
5) Upgrade Availability
The same problems presents itself with Award Availability that it does with award seats, the availability is often incorrect and can more often than not mean that a passenger doesn't get the upgrade that SHOULD be available to them. The savy agents knows to check both systems and manually override the upgrade, unfortunately as I explained under agent familiarity, savy agents don't exist in large quantities. Supposedly this will be fixed with conversion and we certainly hope so, but I wouldn't count on it. Encourage the agent you speak with to contact inventory services especially if you are a Platinum or Chairmans Preferred member calling for your status upgrade. The only other major issue with upgrades are how the queues work. In CARE, we can add the upgrade request and as soon as the upgrade seats become available, you are upgraded and your ticket adjusted accordingly. In QIK, the system does a random sweep once daily. So what does that mean for you? A base member could call in and upgrade with miles on the day you are supposed to get your upgrade and take that seat you should have gotten because QIK is to primitive to constantly sweep availability for that upgrade. If that sounds unfair to you, then you aren't the only one that thinks so. The majority of the agents, including myself, agree with you entirely. When I asked our training department if that would be fixed, I was answered with "There are no plans to do so." How's that folks?
__________________________________________________ ____
The reason that I write this is not to encourage you to leave US Airways and switch to another airline, but to educate you ahead of time to know why the agents you will speak with are going to be VERY frustrated and seemingly inept in their job. Please don't blame the agents, it isn't our fault that US Airways would prefer to save money than to properly train it's employees or keep a system that works. They would rather take the cheaper option and let Customer Service suffer in the long run. My main suggestion on conversion day is to do EVERYTHING you can to get in contact with an agent in Phoenix or Reno because they have been operating on this useless system for years and knows it's quirks later. If I have the pleasure of speaking with you on the CSD desk then I will do all I can to help. Just please be prepared to share this knowledge with everyone you can. I also suggest that you contact Customer Relations and let them know what a disservice they are doing to their customers by converting to this system. I warn you that times are going to be tough and I want you to understand I do this because I truly appreciate each and every one of our passengers. Thanks for reading my ramblings and I hope that this opens your eyes.
Signed,
Annonymous
While there are a ton of issues concerning the conversion to Qik (SHARES), I think that there are five prominent issues you all need to know about, 1) International Flights 2) Re-issues 3) General agent familiarity 4) Award Tickets and 5) Upgrade Availability
1) International Flights:
CARE (The system that operates off of SABRE and has been a staple of US Airways for many years) is an ideal system for international travel. It's what we've been using for years and has the ability to see availability for pretty much every major airline, with the exception of South West. Because every international PNR is queued for ticketing, very few errors occur and there is not a phenominal waiting period for OA confirmation of available space. Basically CARE and international work together just fine. What does conversion mean for international travel? A TON! Firstly, in it's current capacity, Qik (SHARES) does not have an international package and cannot see any of our Star Alliance partners, none of the west agents (The Phoenix and Reno offices) have any experience with international travel and it is currently impossible to reissue an international ticket in Qik. When you book online, the ticket is issued to 401 ticket stock (Old HP ticket stock) and the record is in Qik. Sometimes the records are reflected in CARE but most of the time they aren't. When you call the Reservations Office to make a change, we have to do the reissue in CARE which messes up the sync between the two systems often resulting in a loss of seat assignments and sometimes incorrectly reissued tickets that leave passengers with one way itineraries or no flights at all. All that US Airways has done in preparation for the conversion to Qik for everyone in the US Reservations officies is a boring little three day course called Qik Conversion class. Only ONE day is spent on explaining how Qik will process international reservations and I must admit it isn't pretty. Firstly, when re-issues are processed, they better be completely unflown or you will be transfered to the rates department. They better be in US Dollars or you will be transfered to the rates department. They better not contain open jaws or circle trips or you will be transfered to the rates department. The simple reissues that you are used to with the old US Airways will be gone, even for Chairmans Preferred passengers who will be transfered to rates for everything except the simplest of reissues. On top of that, when you book an international reservation we now have to book your flights segment by segment, which means that we can no longer just plug in White Plains to Moscow, now we have to figure out the gateway city for each individual international carrier that serves Moscow, get you domestically from White Plains to that gateway city and THEN figure out the applicable flights from that gateway city to Moscow. Will it price correctly? Maybe, maybe not. If it doesn't you are going to have to hold for rates to calculate the correct fare and store it. So do I expect the conversion day to go well for international passengers? In all due respect I implore you to not hold your breathe.
2) Re-Issues
Depending on who you've talked to lately you know two sides to our little domestic $100 change fee rule. If you have a lower fare on the old US Airways system than your original one, that amount is taken away from the change fee. For instance, if the original fare was $180 and the new fare is $150, that additional $30 would be taken away from the change fee leaving you with only a $70 additional collection to change your ticket. On the Qik (SHARES) system, you pay that change fee whether the fare is the same or five hundred dollars cheaper. Another sad thing is that ticketing on Qik is instant meaning if you hang up with an agent, decide five minutes later that you would rather not change it and call in, it's too late to cancel the previous re-issue request, you will pay the change fee and additional collection to go back to the original flight. CSD Agents may or may not waive it but chances are they won't because we are encouraged to follow the rules of the new system. As far as international re-issues go, the Qik system is so unequipped for international reissues that we are going to have to trick the computer and tell it that your destination is Mexico in order for it to price correctly. Did I also mention that if an agent makes an error and reissues your roundtrip record to a one way, that we will no longer be able to just void the new ticket and open the old ticket to fix the problem, we will have to wait for AT LEAST thirty minutes to get in contact with the west sides ticketing services department to decide whether they want to cooperate and do it or not. Not only this but if you decide to change to flights on any airline that isn't either in the Star Alliance (Including Air Canada and United), the agent will have to request you call back in 12-24 hours to make sure the other airline allows you the space. In CARE you can simply end and retrieve the record and receive immediate confirmation. This is true for both domestic AND international reservations. So when an agent at an old US Airways ticket counter accidentally marks your return flight coupon to USED on the day of departure, don't expect it to be an easy fix.
3) General Agent Familiarity
Corporate Headquarters has designated the Winston-Salem office as the specialty office housing the Preferred Department, International (Although the bulk of those calls are still handled in Mexico City), Chairmans Preferred Department and International Groups. This is great for us because it means job security and since a large segment of our employees are old Piedmonters, we are generally friendly and cooperative. Unfortunately the old school agents present the biggest problem with conversion. The median age of an employee in the Winston-Salem office is 45 and the vast majority of them couldn't tell the difference between a hard drive and a mother board. While friendly, patient and great in CARE the vast majority (Let's say 90%) can't even book a simple reservations in QIK. They are all frightened to death by conversion and are constantly on the line with CSD agents to do the simplest of functions. Since they take the bulk of the calls because they are the bulk of the employees, the conversion is going to make the average phone call last thirty minutes and even something as simple as seat assignments may take a long period of time. Many of the new hires are able to adapt and handle QIK quite well so they won't be much of a problem. They aren't as used to CARE as the seasoned employees and will be your biggest asset after conversion. However the majority of reissues in QIK prove problematic and they will be on the phone with the CSD's here in Winston and those in Phoenix and Reno for at least a month after conversion to get them done. It may seem like it's been an awfully long time for conversion and it's long overdue, but US Airways' training department has done a poor job training it's employees because the majority of them don't know much about it themselves. This combination has produces very little education and will lead to many problems in the forseeable future. I won't even go into the problems that Mexico City and Manilla will have because the little educated agents here in Winston are the ones training them. My personal suggestion? If you get a Mexico City or Manilla agent on conversion day, ask to be transfered to Phoenix or Reno immediately.
4) Award Tickets
One of the many issues that have frustrated the majority of agents is the fact that the availability in QIK and CARE differ greatly. I would say on an average of twelve times a day I am presented with CARE showing award seat availability and QIK not even showing a revenue seat available. The only way to really fix it is to book in the system that currently shows availability. If it's in CARE life is easy, it always comes back confirmed and we can ticket and set you on it's way. For QIK, it STILL considers US Airways another airline and can very well shoot those seats back with an unconfirmed status. The only way to fix the problem is to call our inventory department but there are many of them who, like the rest of us, haven't been trained in QIK properly and have difficulty confirming those seats. On top of that it is expected that at conversion we will still not have the ability to see Star Alliance flights so there may be an extended window where booking a Star Alliance award seat through reservations is literally impossible. You may be asking yourself, well why not book them in CARE? Well on conversion day CARE will be deleted from EVERY SINGLE AGENTS computer so we can't do that. We will be wholly dependent on this system that is antiquated and unprepared to run an airline the size of US Airways.
5) Upgrade Availability
The same problems presents itself with Award Availability that it does with award seats, the availability is often incorrect and can more often than not mean that a passenger doesn't get the upgrade that SHOULD be available to them. The savy agents knows to check both systems and manually override the upgrade, unfortunately as I explained under agent familiarity, savy agents don't exist in large quantities. Supposedly this will be fixed with conversion and we certainly hope so, but I wouldn't count on it. Encourage the agent you speak with to contact inventory services especially if you are a Platinum or Chairmans Preferred member calling for your status upgrade. The only other major issue with upgrades are how the queues work. In CARE, we can add the upgrade request and as soon as the upgrade seats become available, you are upgraded and your ticket adjusted accordingly. In QIK, the system does a random sweep once daily. So what does that mean for you? A base member could call in and upgrade with miles on the day you are supposed to get your upgrade and take that seat you should have gotten because QIK is to primitive to constantly sweep availability for that upgrade. If that sounds unfair to you, then you aren't the only one that thinks so. The majority of the agents, including myself, agree with you entirely. When I asked our training department if that would be fixed, I was answered with "There are no plans to do so." How's that folks?
__________________________________________________ ____
The reason that I write this is not to encourage you to leave US Airways and switch to another airline, but to educate you ahead of time to know why the agents you will speak with are going to be VERY frustrated and seemingly inept in their job. Please don't blame the agents, it isn't our fault that US Airways would prefer to save money than to properly train it's employees or keep a system that works. They would rather take the cheaper option and let Customer Service suffer in the long run. My main suggestion on conversion day is to do EVERYTHING you can to get in contact with an agent in Phoenix or Reno because they have been operating on this useless system for years and knows it's quirks later. If I have the pleasure of speaking with you on the CSD desk then I will do all I can to help. Just please be prepared to share this knowledge with everyone you can. I also suggest that you contact Customer Relations and let them know what a disservice they are doing to their customers by converting to this system. I warn you that times are going to be tough and I want you to understand I do this because I truly appreciate each and every one of our passengers. Thanks for reading my ramblings and I hope that this opens your eyes.
Signed,
Annonymous
Feb 19, 2007, 10:05 pm
#2
Join Date: Sep 2003
Location: CLT
Programs: Choice Hotels/FFOCUS
Posts: 7,256
First off welcome to Flyertalk & a wealth of information. However I was talking to one of my friends who is a ticket agent here & he said he had one piece of advice for anyone who is traveling 3 & 4Mar. get it changed YESTERDAY. He said it will not be pretty.
Other than that I sure hope for the best for us all.
Other than that I sure hope for the best for us all.
Feb 19, 2007, 10:08 pm
#3
Original Poster
Join Date: Feb 2007
Location: Winston-Salem, NC
Programs: Dividend Miles
Posts: 18
Thanks for the welcome and I definitely agree with the agent, DO NOT FLY ON CONVERSION DAY. If you people think that the PACER CARE conversion was bad, wait till you see how many flights are grounded on this one.
Feb 19, 2007, 10:16 pm
#4
Join Date: Jul 2000
Location: Commuting around the mid-atlantic and rust-belt on any number of RJs
Programs: TSA Random Selectee Platinum, * Gold, SPG/HH/MR mid-tier, and a tiny bag of pretzels.
Posts: 9,255
I am flabbergasted.
And more than a little disturbed, because this basically mirrors what another (completely disconnected from the original poster) US employee told me about the conversion.
If they cut CARE off, you may as well phone in any international travel. I would not want to be in LGW or FRA or anywhere in Europe taking a 333 or 762 when this hits.
And more than a little disturbed, because this basically mirrors what another (completely disconnected from the original poster) US employee told me about the conversion.
If they cut CARE off, you may as well phone in any international travel. I would not want to be in LGW or FRA or anywhere in Europe taking a 333 or 762 when this hits.
Feb 19, 2007, 10:17 pm
#5
Join Date: Apr 2005
Location: Washington, DC (DCA)
Programs: UA, AA, AS, SPG.
Posts: 3,463
Welcome to FlyerTalk!! Thank you for sharing all that information. For the life of me I cannot see why management is going through with the conversion when so many employees have not been properly trained in Shares. Just this past weekend I had to ask 4 seperate agents at 2 different airports just to issue me a bording pass for a HP flight. The first 3 agents straight up told me they dont know how to use shares, the last agent worked at it until she got it. I know it is not the agents fault and I am always very patient when it comes to a Shares issue.
Feb 19, 2007, 10:17 pm
#6
Join Date: Jul 2000
Location: Commuting around the mid-atlantic and rust-belt on any number of RJs
Programs: TSA Random Selectee Platinum, * Gold, SPG/HH/MR mid-tier, and a tiny bag of pretzels.
Posts: 9,255
I remember the PACER cutover. That was ugly, but (from a pax perspective) it was pretty short lived.
Feb 19, 2007, 10:19 pm
#7
Join Date: Nov 2003
Location: AVL
Programs: AA EXP ; Cunard Plat
Posts: 4,211
Welcome to Flyertalk, INTSecrets and thanks for the heads-up.
Unfortunately, I will be flying March 4 (GUA-CLT-IAD), so it sounds like I'd be on the phone to INT more often than usual that day
Unfortunately, I will be flying March 4 (GUA-CLT-IAD), so it sounds like I'd be on the phone to INT more often than usual that day
Feb 19, 2007, 10:26 pm
#8
Original Poster
Join Date: Feb 2007
Location: Winston-Salem, NC
Programs: Dividend Miles
Posts: 18
Agents will definitely get used to it in time but the fact that international travel is now booked segment to segment will definitely make those calls last a whole lot longer, even with familiarity. That and the upgrade issue alone are just proof that even when things return to normal, the customer service our passengers enjoyed will be forever altered.
Feb 19, 2007, 10:32 pm
#9
Join Date: May 2006
Posts: 7,541
And I thought Life at Mesa would be horrible...Thanks INT and I look forward to future correspondence.
I am a little bit pissed at US about a revenue ticket I purchased...8 Agents and 7 CSDs could not help me out but had to call Rev Management...they wont answer...then had to call Cust Relations...hold time 3 hours and I get d/c 2 hours later...
I am going to call back again tomorrow and keep trying until I get what I need on my tickets
Then I make a simple phone call to UA INTL REZ to get me a Space Postive pass for IAD-AMS next week and it took 5 minutes, that is what I call customer service!
or for an inelastical term of employee service
I am a little bit pissed at US about a revenue ticket I purchased...8 Agents and 7 CSDs could not help me out but had to call Rev Management...they wont answer...then had to call Cust Relations...hold time 3 hours and I get d/c 2 hours later...
I am going to call back again tomorrow and keep trying until I get what I need on my tickets
Then I make a simple phone call to UA INTL REZ to get me a Space Postive pass for IAD-AMS next week and it took 5 minutes, that is what I call customer service!
or for an inelastical term of employee service
Feb 20, 2007, 4:07 am
#10
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
Welcome to FlyerTalk and thank you for all of your insight. I, too, am flying on March 4, but I am flying domestically, EWR-CLT-TRI. What I hope to do is do is OLCI before the conversion starts the evening of 3/3 and I plan to have every bit of reservation documentation possible, both Shares and Sabre.
Last edited by me4yankees; Feb 20, 2007 at 4:19 am
Feb 20, 2007, 5:31 am
#11
Join Date: Jun 2003
Location: Athens, WV, USA; a US cockroach long before it was in FFOCUS; now a lowly US5 for only the 2nd time in 20 years.
Programs: US5
Posts: 3,050
Wow, INTSecrets... that's one heck of a first post! Welcome to FT... and thanks for all the advice to all who are travelling that weekend!
Feb 20, 2007, 7:09 am
#12
Join Date: Jun 2006
Programs: Various
Posts: 6,526
Thank you so much INTSecrets - what a fascinating and disturbing post. I'm also flying on March 3 (can't change it due to meetings on both sides), but at least I'll now be prepared for the potential chaos.
I'm most upset about the international shortcomings of the new system. It's funny that another top thread at the moment is about US's China bid...if they can't even handle their existing international destinations in the res system, I wonder how that will work out.
I'm most upset about the international shortcomings of the new system. It's funny that another top thread at the moment is about US's China bid...if they can't even handle their existing international destinations in the res system, I wonder how that will work out.
Feb 20, 2007, 7:26 am
#13
Suspended
Join Date: Jun 2005
Programs: Continental Gold Elite, United Premier Executive
Posts: 6,766
CO also uses SHARES (admittedly, with alot of extra bells and whistles attached to mitigate its shortcomings), and once USers get trained onto its quirks, life will be fine again.
In the interim, I hope that US will be allowing its agents broad discretion to use manual longsells - that will bypass most of the inventory display problems until the system can be improved.
In the interim, I hope that US will be allowing its agents broad discretion to use manual longsells - that will bypass most of the inventory display problems until the system can be improved.
Feb 20, 2007, 8:08 am
#14
Join Date: Feb 2007
Programs: United 1K, Delta PM, Hilton Diamond, Starwood Gold, National Exec. Elite
Posts: 1,406
As a technology trainer I have to say this is the way corporations feel they are best suited. Purchase a marginal system (or develop one) and perform the least amount of training possible. Sometimes that number is 0 and the become amazed that your employees cannot perform their jobs and that your customers are not being serviced.
I am travelling domestically on 3/6 so I am sure I will see some upset gate agents/ticket agents.
I am travelling domestically on 3/6 so I am sure I will see some upset gate agents/ticket agents.
Feb 20, 2007, 8:23 am
#15
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
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1) International Flights:
What does conversion mean for international travel? A TON! Firstly, in it's current capacity, Qik (SHARES) does not have an international package and cannot see any of our Star Alliance partners, none of the west agents (The Phoenix and Reno offices) have any experience with international travel and it is currently impossible to reissue an international ticket in Qik.
Last edited by aztimm; Feb 20, 2007 at 12:58 pm Reason: Edited to add Japan