Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Apr 14, 2016, 9:41 am
#2161
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
We had signed up for an advance point upgrade through the website.
She got the upgrade email before we arrived at the airport. We where on separate itineraries with different last names so there isn't an obvious connection to SK. She just had 2 upgrade attempts rejected and got a complimentary one instead.
She got the upgrade email before we arrived at the airport. We where on separate itineraries with different last names so there isn't an obvious connection to SK. She just had 2 upgrade attempts rejected and got a complimentary one instead.
Apr 14, 2016, 5:33 pm
#2162
Join Date: Jul 2014
Location: ARN
Programs: SAS EBG, HHonors Diamond, AirBerlin Gold, etc
Posts: 20
There were lots of empty Business seats on Webnesdays outbound flight but didn't upgraded. Maybe this OT dumping loads of upgrades before they lose there contract.
I have pending OT upgrades on LAX flights in May too, will have to read the new thread.
Last edited by sarcastix; Apr 14, 2016 at 5:38 pm
Apr 15, 2016, 4:50 pm
#2163
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
Upgraded from Plus to Business (z) on Mondays 984 fromTokyo to CPH
There were lots of empty Business seats on Webnesdays outbound flight but didn't upgraded. Maybe this OT dumping loads of upgrades before they lose there contract.
I have pending OT upgrades on LAX flights in May too, will have to read the new thread.
There were lots of empty Business seats on Webnesdays outbound flight but didn't upgraded. Maybe this OT dumping loads of upgrades before they lose there contract.
I have pending OT upgrades on LAX flights in May too, will have to read the new thread.
On two flights I didn't receive any upgrade offer, but the planes were almost empty, so only upgrade option was point.
Apr 16, 2016, 9:04 am
#2164
Join Date: Aug 2007
Location: Orlando, FL
Posts: 22
OT upgrade success
Just received OT upgrade from SAS Go to Business (Z) flying EWR to ARN on Monday 4/18. Received notice around 60 hours prior to flight. Also got upgraded to SAS plus for ARN - GOT leg of trip. Called SAS to confirm they got the upgrades on their end and they were able to let me make seat selections in the upgraded cabins.
Looking forward to this trip!
Looking forward to this trip!
Apr 28, 2016, 6:46 am
#2165
Join Date: Dec 2006
Location: NYC
Programs: UA 1K
Posts: 295
Using OT for the first time, EWR-CPH-EWR, booked in Plus on UA ticket stock. OT offers the option of upgrading Plus-->Business for $254 each way. Here's my question: if the upgrade clears, is a new ticket issued? This is important for UA's rules on premier qualifying dollars, so the ticket needs to remain plated to UA.
Thanks for any insight. It's a long thread, so apologies if the answer is already buried in there someplace.
Thanks for any insight. It's a long thread, so apologies if the answer is already buried in there someplace.
Apr 28, 2016, 7:08 am
#2166
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
SAS doesn't offer upgrades through OT anymore.
New system has just been launced.
http://www.flyertalk.com/forum/sas-e...itches-ot.html
New system has just been launced.
http://www.flyertalk.com/forum/sas-e...itches-ot.html
May 1, 2016, 2:52 pm
#2169
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
Using OT for the first time, EWR-CPH-EWR, booked in Plus on UA ticket stock. OT offers the option of upgrading Plus-->Business for $254 each way. Here's my question: if the upgrade clears, is a new ticket issued? This is important for UA's rules on premier qualifying dollars, so the ticket needs to remain plated to UA.
Thanks for any insight. It's a long thread, so apologies if the answer is already buried in there someplace.
Thanks for any insight. It's a long thread, so apologies if the answer is already buried in there someplace.
Since it's only the service class and not the fair conditions that changes with the OT upgrade, I doubt OT actually issue a new ticket. I think they just issue an addon ticket, but I don't know the technical details.
