lexdevil

I know that it was supposed to be closed through late June, but I see on Tripadvisor that it was still closed in early July. Does anyone know if it is still closed and/or when they now expect it to re-open? I have a stay coming up in early August and would probably switch to ensure lounge access.

SkiAdcock

I just called Grosvenor House. The exec lounge re-opened yesterday. I'll adjust the wiki & exec lounge sticky.

Cheers.

lexdevil

Thank you!

lexdevil

Inadvertent re-post.

cmcc

We arrived here on Wednesday, which is the first day the new lounge opened and, wow. It is now on the ground floor just to the right of the elevators. It is many times larger than the old one, I have no idea how they found that much space. The decor is very modern, open from 6 AM to midnight, tons of great food for breakfast, supper, desserts, and wine and beer starting at 7:00pm.

SkiAdcock

Thanks for the update! Look forward to seeing it.

Here's what it says on the website:

Open: Sun-Sat, Open: 6am-12am
Complimentary food:
- Continental breakfast
- afternoon tea
- hors d'oeuvres
- dessert
Complimentary non-alcoholic beverages
Business services, for a fee
Complimentary wine and sparkling wine
Complimentary WIFI
Access is included for up to two people per room

Cheers.

dayone

The sparkling wine was French Champagne in March.

lexdevil

Definitely need updates on this.

1. Is it enforced? How is it enforced?

2. Is is two people at a time, or the same two people each time? In other words, can my son go have breakfast in the lounge after his father leaves the lounge? Are they controlling the number of people eating/drinking, or are they controlling the number of people physically present in the lounge at a given time?

3. Are children people? I'm not joking. They are generally not people when it comes to charges for extra people in rooms.

4. Can I pay something (points or cash) to get a third person into the lounge? If using the lounge at the Grosvenor House means I have to choose between my husband and son, I think I'll switch my stay to the Park Lane.

dayone

From my experiences at GH:

1. Lightly. The agent at the desk isn't going to tackle you if you try to bring in more than two, but I have seen groups turned away. Two is the rule, but adherence is favored over enforcement.
   
2. It's two people per room, the same two people.
   
3. Children are people. They eat, drink and sit.
   
4. I don't know about an extra person charge, but I bet something is available. I doubt points could be used. At other properties with similar policies, a daily fee can be paid.

My "rule" is that I don't like to see amenities abused. If the policy says two people, don't expect that three is OK, but certainly ask how you can be accommodated. Don't challenge or circumvent the policy. If the rules are unacceptable, stay somewhere else.

lexdevil

Apparently the Park Lane has the same limit, though we have stayed there in the past and used the lounge, never being made aware of the limit. I would feel entirely comfortable doing so again, given that we are not heavy lounge users. We eat breakfast and grab soft drinks in the evening. I might have a glass of wine, but neither my husband nor our son drinks. We're well behaved and we don't linger. My guess is that a lot of solo travelers make a bigger dent than the three of us do. You may think I'm just rationalizing our "abuse," but I don't feel guilty in the slightest.

I can, apparently, purchase access for my son at £35 per day, but that seems a bit ridiculous. $60 per day for a Continental breakfast and some soda pop is just not worth it. At the same time, requiring me to choose between forgoing my lounge benefit or exiling my son or husband (or paying $60 for some toast, fruit, and soda pop so we can have breakfast together) is really inhospitable. Given that I spend over $30k per year at Marriotts, I think it's fair that I be cut some slack on this. I don't want to sound like some DYKWIA a**hole, but I believe that I'm worth a bit more to Marriott than a United frequent flyer comped Gold or someone on a Platinum challenge. I go pretty far out of my way to be loyal to Marriott, only staying elsewhere when there is no other option. Letting our son eat breakfast with his parents is fair and a good business decision.

SkiAdcock

Well given we don't have any reports that the lounge attendants are strictly enforcing the 2, it might be a bit premature to get in a huff about it

Cheers.

jr1202sr

Is Liquor Free still in the Lounge?

dayone

It's clear that the OP and I are on different sides on this issue.

lexdevil

I'm definitely not in a huff about treatment by the hotel. I'm betting that the Grosvenor House enforces this policy in our case just like the Park Lane did last time I was there (namely not at all). Thus far my interactions with the hotel have been 110% positive. I am impressed and expect to remain so.

I'll totally cop to being defensive about this. I just didn't like the (admittedly indirect) accusation that I "abuse" amenities.

VA1379

The old lounge had a bathroom and a place to shower. Does the new lounge have this? Also, do they have computers in the lounge for guests to use?