M&M Flight Award Booking - FAQ and Help Thread
#211
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
This is the first time I have booked an award with M&M and ran across a situation I haven't encountered with other carriers. I have a ticketed biz class award MCO-FRA-ATH coming up next month. First class opened up on the MCO-FRA portion, so I called and confirmed the space was indeed available. However, they were unable to change my ticket because of married segments. They said the only way I could get first from MCO-FRA and onto Athens would be if FRA-ATH had biz availability. Seems odd to me as I have a confirmed biz seat FRA-ATH, and just want to upgrade the first segment. Any solutions?
I had yet another similar situation last week for a December trip where DEN-FRA-NCE was available in J as married segments. Even though DEN-FRA was also available in F, I could not book DEN-FRA in F connecting to FRA-NCE in J because LH RM offered no married segment avails on an DEN-NCE F/J combo. I wound up just booking DEN-FRA in F and will buy separate FRA-NCE tickets if I can't get FRA-NCE added.
My recommendation would be to cancel FRA-ATH and see if your just cancelled J seat goes back into inventory. If it does, an F/J may show up as a married segment... or not. Some cities like DEN are simply black holes in LH IT. Worst case, take the MCO-FRA in F and spend another 12,500 LM to buy a FRA-ATH Y ticket. It's all crapy Y seating to ATH anyway.
#212
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
Just because you see F8 does not mean that M&M will release seats. They almost never release F seats in advance in certain markets... like SFO, LAX and JFK. You will find F seats well in advance from ORD and as well as secondary markets like DEN, SEA, YVR and YYZ.
FYI, LH does not fly to LAS. DFW does not have F service and DEN is only seasonal (winter) F service.
FYI, LH does not fly to LAS. DFW does not have F service and DEN is only seasonal (winter) F service.
Thanks again!
#213
Join Date: May 2011
Location: Sonoma
Programs: Several here and there, but not as many during my road warrior days!
Posts: 715
Thank you for your wealth of knowledge SFO777. I did a bit of research and found that when F is available MCO-FRA with the most direct connection FRA-ATH that is available in J the married F/J segment will work. Now, do I risk redepositing the award in hopes that the J segment FRA to ATH will go back into inventory. Any insight if LH will make it available in inventory again would be helpful.
Interesting enough, I couldn't get any married segments to work IAD/MIA-FRA/MUC-ATH.
Interesting enough, I couldn't get any married segments to work IAD/MIA-FRA/MUC-ATH.
#214
Join Date: May 2011
Location: Sonoma
Programs: Several here and there, but not as many during my road warrior days!
Posts: 715
Just an update. I could never find availability FRA-ATH, but called again today. A friendly agent was able to process the MCO-FRA leg upgrade to F with no married segment issues. I guess it is the old lesson: Call until you get a competent agent that knows how to make it work.
#216
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
#218
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,182
#219
Join Date: Jul 2006
Location: Prague, CZ, Europe
Programs: Hilton Lifetime Diamond, BA Gold
Posts: 234
Funny error in the M&M application – both screenshots from the same app. A pity the second is the correct one.
Error is quite understandable, which doesn’t excuse it of course (4,294,963,557 + 3,739 = 4,294,967,296 = 2^32) – seems like programmers of the first screen didn’t consider Miles Advance, so a bit of overflow happened.
Error is quite understandable, which doesn’t excuse it of course (4,294,963,557 + 3,739 = 4,294,967,296 = 2^32) – seems like programmers of the first screen didn’t consider Miles Advance, so a bit of overflow happened.
Last edited by PeS; Dec 18, 2014 at 12:29 pm Reason: Engine replaces math operator by smiley
#220
Join Date: Dec 2011
Posts: 207
Hi There,
Considering transferring SPG to M&M for an award booking...
I am seeing tons of space on LH/LX right now for 3 people in biz, but want to know if:
-This is for real - any other way to check before transferring points?
-Are they all in biz?
-Can you hold awards? I see that mentioned in the wiki, but how do you do it?
Thanks!
Considering transferring SPG to M&M for an award booking...
I am seeing tons of space on LH/LX right now for 3 people in biz, but want to know if:
-This is for real - any other way to check before transferring points?
-Are they all in biz?
-Can you hold awards? I see that mentioned in the wiki, but how do you do it?
Thanks!
#221
Join Date: Jul 2006
Location: Prague, CZ, Europe
Programs: Hilton Lifetime Diamond, BA Gold
Posts: 234
-This is for real - any other way to check before transferring points?
Just try to book it except of the last step (confirmation and payment). It should allow you to do so even with less points than necessary.
-Are they all in biz?
Ditto.
-Can you hold awards? I see that mentioned in the wiki, but how do you do it?
No idea, and don't recall seeing this option when been booking C awards yesterday.
Just try to book it except of the last step (confirmation and payment). It should allow you to do so even with less points than necessary.
-Are they all in biz?
Ditto.
-Can you hold awards? I see that mentioned in the wiki, but how do you do it?
No idea, and don't recall seeing this option when been booking C awards yesterday.
#222
Join Date: Dec 2011
Posts: 207
-This is for real - any other way to check before transferring points?
Just try to book it except of the last step (confirmation and payment). It should allow you to do so even with less points than necessary.
-Are they all in biz?
Ditto.
-Can you hold awards? I see that mentioned in the wiki, but how do you do it?
No idea.
Just try to book it except of the last step (confirmation and payment). It should allow you to do so even with less points than necessary.
-Are they all in biz?
Ditto.
-Can you hold awards? I see that mentioned in the wiki, but how do you do it?
No idea.
I have 0 miles, maybe that is why.
#223
Join Date: Feb 2008
Location: SFO
Programs: VS Gold
Posts: 1,178
Possible to hold my transatlantic F segment while cancelling/rebooking?
Hello
Back in September, I was able to use my M&M miles to book F SFO-FRA-LHR for June 2015. I was pretty amazed when the availability popped up, to be honest. Most of May and June was open on the M&M website.
Now I'd like to change my dest to ARN but I called and a fairly unpleasant agent said no way, I would have to cancel and book again.
I'm pretty sure if I do that, my SFO-FRA F segment will vanish into the revenue-only quicksand, never to be found again.
Is there really no way to simply change the second segment?
Option #2 is to simple take the SFO-FRA and then offload myself from the FRA-LHR segment, and meanwhile book a Y seat FRA-ARN. I would still get to use the FCT I think.
F awards seem harder to come by these days, esp SFO-FRA on the 380.
Thanks for any insights...
Back in September, I was able to use my M&M miles to book F SFO-FRA-LHR for June 2015. I was pretty amazed when the availability popped up, to be honest. Most of May and June was open on the M&M website.
Now I'd like to change my dest to ARN but I called and a fairly unpleasant agent said no way, I would have to cancel and book again.
I'm pretty sure if I do that, my SFO-FRA F segment will vanish into the revenue-only quicksand, never to be found again.
Is there really no way to simply change the second segment?
Option #2 is to simple take the SFO-FRA and then offload myself from the FRA-LHR segment, and meanwhile book a Y seat FRA-ARN. I would still get to use the FCT I think.
F awards seem harder to come by these days, esp SFO-FRA on the 380.
Thanks for any insights...
#224
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Hello
Back in September, I was able to use my M&M miles to book F SFO-FRA-LHR for June 2015. I was pretty amazed when the availability popped up, to be honest. Most of May and June was open on the M&M website.
Now I'd like to change my dest to ARN but I called and a fairly unpleasant agent said no way, I would have to cancel and book again.
I'm pretty sure if I do that, my SFO-FRA F segment will vanish into the revenue-only quicksand, never to be found again.
Is there really no way to simply change the second segment?
Option #2 is to simple take the SFO-FRA and then offload myself from the FRA-LHR segment, and meanwhile book a Y seat FRA-ARN. I would still get to use the FCT I think.
F awards seem harder to come by these days, esp SFO-FRA on the 380.
Thanks for any insights...
Back in September, I was able to use my M&M miles to book F SFO-FRA-LHR for June 2015. I was pretty amazed when the availability popped up, to be honest. Most of May and June was open on the M&M website.
Now I'd like to change my dest to ARN but I called and a fairly unpleasant agent said no way, I would have to cancel and book again.
I'm pretty sure if I do that, my SFO-FRA F segment will vanish into the revenue-only quicksand, never to be found again.
Is there really no way to simply change the second segment?
Option #2 is to simple take the SFO-FRA and then offload myself from the FRA-LHR segment, and meanwhile book a Y seat FRA-ARN. I would still get to use the FCT I think.
F awards seem harder to come by these days, esp SFO-FRA on the 380.
Thanks for any insights...
I agree that it would be very risky to drop SFO-FRA. If you bought a separate ticket regardless of class, you would get FCT-FCL access. Hint: a roundtrip FRA-ARN is likely to be cheaper than a one way.
The only wrinkle is your current ticket which shows LHR as the final destination. A separate FRA-ARN while you still have a conflicting FRA-LHR might be an issue and cause LH to cancel one of the tickets. I would see if LH would cancel FRA-LHR without having to delete SFO-FRA. They may charge you $60 to change but the taxes to FRA should be lower than to LHR.
Last edited by SFO777; Dec 27, 2014 at 12:43 pm
#225
Join Date: Feb 2008
Location: SFO
Programs: VS Gold
Posts: 1,178
Unfortunately, that's SOP for M&M these days, at least with the US call center. You might HUACA a few times because there are some agents are more helpful that others. But those odds are slim. Don't know if calling Germany would yield any different results.
I agree that it would be very risky to drop SFO-FRA. If you bought a separate ticket regardless of class, you would get FCT-FCL access. Hint: a roundtrip FRA-ARN is likely to be cheaper than a one way.
The only wrinkle is your current ticket which shows LHR as the final destination. A separate FRA-ARN while you still have a conflicting FRA-LHR might be an issue and cause LH to cancel one of the tickets. I would see if LH would cancel FRA-LHR without having to delete SFO-FRA. They may charge you $60 to change but the taxes to FRA should be lower than to LHR.
I agree that it would be very risky to drop SFO-FRA. If you bought a separate ticket regardless of class, you would get FCT-FCL access. Hint: a roundtrip FRA-ARN is likely to be cheaper than a one way.
The only wrinkle is your current ticket which shows LHR as the final destination. A separate FRA-ARN while you still have a conflicting FRA-LHR might be an issue and cause LH to cancel one of the tickets. I would see if LH would cancel FRA-LHR without having to delete SFO-FRA. They may charge you $60 to change but the taxes to FRA should be lower than to LHR.
Thanks for your thoughtful reply. Not the first time you've helped me with a decision on LH SFO-FRA F award, I might add
Yes I did wonder about the conflict. I might book the FRA-ARN on another site without using my M&M number to get around that. But being German (i.e. more advanced than most) they may still figure it out. Having multiple passports helps in such situations!
One funny thing I noticed is that if I search on the UA site for a J RT ticket, it can show $700 one moment and $1200+ a few minutes later. Whereas any other booking site it's consistently $1200+.
I'll try to HUACA M&M a few times in case I get a kindly soul. There are some out there, I'm sure of it!