M&M Flight Award Booking - FAQ and Help Thread
Dec 27, 2014, 1:08 pm
#226
FlyerTalk Evangelist
Join Date: Nov 2007
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If you are talking about FRA-ARN and only want a one way, LH.com is your friend since they will let you mix classes and specify class on each leg.
Dec 29, 2014, 4:14 pm
#227
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
You can cancel checkin for the last leg at the FCT and ask to be driven to the ARN flight, no issues. Things change. No one will give you a tough time for the separate booking.
Dec 30, 2014, 8:43 pm
#229
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
So availability for 2x reward tickets in F shows up on M&M website. I call in and they say they can't book the ticket in F, only in Y or J? I could get around it and just book IAH --> FRA --> LHR via the website, but unfortunately there's a United flight that I need from SAN --> IAH.
Anybody ran into something like this before? This is calling the Australian service center since US is closed right now.
Based on this, I should call the German number?
"How can I book award travel on the LH A380 in First Class?
First awards on the A380 are reserved only for SEN & HON status members. You will need to call M&M for these, anecdotal evidence indicates it's easier if you call the German numbers."
Thanks
Anybody ran into something like this before? This is calling the Australian service center since US is closed right now.
Based on this, I should call the German number?
"How can I book award travel on the LH A380 in First Class?
First awards on the A380 are reserved only for SEN & HON status members. You will need to call M&M for these, anecdotal evidence indicates it's easier if you call the German numbers."
Thanks
Dec 30, 2014, 9:05 pm
#230
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
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Posts: 21,603
So availability for 2x reward tickets in F shows up on M&M website. I call in and they say they can't book the ticket in F, only in Y or J? I could get around it and just book IAH --> FRA --> LHR via the website, but unfortunately there's a United flight that I need from SAN --> IAH.
Anybody ran into something like this before?
This is calling the Australian service center since US is closed right now.
Based on this, I should call the German number?
"How can I book award travel on the LH A380 in First Class?
First awards on the A380 are reserved only for SEN & HON status members. You will need to call M&M for these, anecdotal evidence indicates it's easier if you call the German numbers."
Thanks
Anybody ran into something like this before?
This is calling the Australian service center since US is closed right now.
Based on this, I should call the German number?
"How can I book award travel on the LH A380 in First Class?
First awards on the A380 are reserved only for SEN & HON status members. You will need to call M&M for these, anecdotal evidence indicates it's easier if you call the German numbers."
Thanks
If LH can't see UA connecting availability, my suggestion would be to book IAH-FRA-LHR now to lock it in and then try to add SAN-IAH later if/when UA opens award seats, or more likely, just buy a separate ticket.
Dec 30, 2014, 9:23 pm
#231
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
My first recommendation is to ignore the Australian service center since they are apparently clueless. Although you need HON/SEN status to book LX First, you do not need any LH status to book LH First even on the A380.
If LH can't see UA connecting availability, my suggestion would be to book IAH-FRA-LHR now to lock it in and then try to add SAN-IAH later if/when UA opens award seats, or more likely, just buy a separate ticket.
If LH can't see UA connecting availability, my suggestion would be to book IAH-FRA-LHR now to lock it in and then try to add SAN-IAH later if/when UA opens award seats, or more likely, just buy a separate ticket.
Normally I wouldn't be in such a rush, but I'm trying to get the YQ credited as part of the $300 credit on the Ritz-Carlton card for this calendar year
Dec 31, 2014, 12:25 am
#232
Join Date: Feb 2008
Location: SFO
Programs: VS Gold
Posts: 1,178
Per SFO777, do you think the LH system will figure out I'm booked on conflicting flights and cancel one of them? That happened to me on AA once. I can book that ARN flight without logging in I guess and I could be a different maxmin
Dec 31, 2014, 12:26 am
#233
Join Date: Feb 2008
Location: SFO
Programs: VS Gold
Posts: 1,178
Thanks, that was a great tip indeed! Trying to justify the J leg to ARN to myself. I think I'll be OK in Y, coming from a spell in the lovely FCT, I'll be well fed and ready for a snooze, after all.
Dec 31, 2014, 12:28 am
#234
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,673
For some reason you get different award availability depending on the callcenter you call. I always thought they are supposed to change the "position of sale", but apparently they won't do it for awards, only for paid tickets.
HTB.
Dec 31, 2014, 12:31 am
#235
Join Date: Feb 2008
Location: SFO
Programs: VS Gold
Posts: 1,178
Buying the separate ticket sounds like a plan.
Last edited by maxmin; Dec 31, 2014 at 12:31 am Reason: typorama
Dec 31, 2014, 10:29 am
#236
Join Date: Feb 2014
Location: LAX
Programs: United Silver, Marriott Lifetime Titanium, Hilton Diamond, IHG Diamond
Posts: 988
Thanks again guys...I ended up booking online and will get the SAN to IAH leg separately. However the system just used the name in my profile so I could not add a middle name to match my passport. I called in and LH said they couldn't modify it without cancelling and rebooking, and there was no more F availability. So they said they "noted" it instead.
I did go onto M&M and add in my passport information. From what I've read, I shouldn't have any issues? Anyone have experiences with omitting a middle name?
Thanks!
I did go onto M&M and add in my passport information. From what I've read, I shouldn't have any issues? Anyone have experiences with omitting a middle name?
Thanks!
Dec 31, 2014, 12:50 pm
#237
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Thanks oliver2002... so even though my ARN will be in Y, you think I can hang out in the FCT for a while and enjoy the ride to the plane ?
Per SFO777, do you think the LH system will figure out I'm booked on conflicting flights and cancel one of them? That happened to me on AA once. I can book that ARN flight without logging in I guess and I could be a different maxmin
Per SFO777, do you think the LH system will figure out I'm booked on conflicting flights and cancel one of them? That happened to me on AA once. I can book that ARN flight without logging in I guess and I could be a different maxmin
Thanks again guys...I ended up booking online and will get the SAN to IAH leg separately. However the system just used the name in my profile so I could not add a middle name to match my passport. I called in and LH said they couldn't modify it without cancelling and rebooking, and there was no more F availability. So they said they "noted" it instead.
I did go onto M&M and add in my passport information. From what I've read, I shouldn't have any issues? Anyone have experiences with omitting a middle name?
Thanks!
I did go onto M&M and add in my passport information. From what I've read, I shouldn't have any issues? Anyone have experiences with omitting a middle name?
Thanks!
Jan 21, 2015, 4:02 pm
#238
Join Date: Oct 2014
Posts: 67
I booked a flight using Miles & More from FRA-IAD-SFO (Lufthansa & United). Layover in IAD is 3 hours. I already paid the miles for FRA-IAD in F class and IAD-SFO in Y Class. If I find availability in C class for IAD-SFO for the same exact flight, can I make that change without additional charges? Because I made that change and saw a second charge.
I saw a second charge on my credit card even though I had confirmed with multiple agents on the phone that I would not be charged as long it was for the same exact flight. And the second charge amount was not even the rebooking fee, but it was the same fuel surcharge and tax amount (that I paid after first booking). Does this sound right?
I saw a second charge on my credit card even though I had confirmed with multiple agents on the phone that I would not be charged as long it was for the same exact flight. And the second charge amount was not even the rebooking fee, but it was the same fuel surcharge and tax amount (that I paid after first booking). Does this sound right?
Jan 24, 2015, 11:48 am
#239
Join Date: Apr 2002
Location: VIE
Programs: M&M SEN
Posts: 442
Tried to book VIE-DXB-VIE-LNZ in business, outbound Mon, March 30, inbound Sat April 4 (Easter week). As was ro be expected no regular award flights open, so tried to use SEN booking request.
2 calls to German SEN line: 'no SEN request possible on OS, only SN, LH.'
Called OS SEN line and was put into the SEN request line ('this will take a few hours to get response'). On all flights Z and above was available.
After 5 days of waitlisting, i got a call from the LH SEN line telling me I had to be taken off waitlist and award was possible.
(On a side note, they could not book the train segment VIE-LNZ as an award at all)
Booked paid cheapo flights in Y now...
2 calls to German SEN line: 'no SEN request possible on OS, only SN, LH.'
Called OS SEN line and was put into the SEN request line ('this will take a few hours to get response'). On all flights Z and above was available.
After 5 days of waitlisting, i got a call from the LH SEN line telling me I had to be taken off waitlist and award was possible.
(On a side note, they could not book the train segment VIE-LNZ as an award at all)
Booked paid cheapo flights in Y now...
Jan 30, 2015, 9:23 am
#240
FlyerTalk Evangelist
Join Date: Oct 2004
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Posts: 13,967
I wanted to book JFK-NRT-SIN-BKK in F, which I thought was 105k according to the US-> SE Asia region award.
But the agent said that because I "touch" Japan, that is a third region, and it would be a three region award for 145k. Is that correct? Note that NRT is a connection and not a stopover.
It seems strange if that is the rule since there is really no way to get JFK-BKK without touching a third region.
But the agent said that because I "touch" Japan, that is a third region, and it would be a three region award for 145k. Is that correct? Note that NRT is a connection and not a stopover.
It seems strange if that is the rule since there is really no way to get JFK-BKK without touching a third region.