Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 30, 2012, 3:29 am
#1561
Join Date: Nov 2010
Posts: 1,653
Please post all deals found. The policy was changed when IHG started taking down better prices immediately.
May 30, 2012, 4:57 am
#1562
Join Date: Jan 2009
Location: US
Programs: KLM Gold, DL Silver
Posts: 744
Some new practice to deny the claim. A Crowne Plaza listed on IHG is $280+tax around 16% (the lowest). Booking.com is showing a $243 rate, for the same exact room. The small print is showing that "15% service fee is not included". When you go and book on booking.com, there is no service fee, so the price will be $243+tax payable at the hotel when you check in.
BPG department denied the claim on the ground that booking.com 15% fee will be included at the time of the check in, making the rate the same as on IHG site.
Well, again, the IHG BPG is proving to be a marketing pitch, nothing more.
BPG department denied the claim on the ground that booking.com 15% fee will be included at the time of the check in, making the rate the same as on IHG site.
Well, again, the IHG BPG is proving to be a marketing pitch, nothing more.
May 30, 2012, 7:50 am
#1563
Join Date: Jan 2012
Programs: united 1k
Posts: 186
but what would happen to the service fee if you actually book through booking.com?
Some new practice to deny the claim. A Crowne Plaza listed on IHG is $280+tax around 16% (the lowest). Booking.com is showing a $243 rate, for the same exact room. The small print is showing that "15% service fee is not included". When you go and book on booking.com, there is no service fee, so the price will be $243+tax payable at the hotel when you check in.
BPG department denied the claim on the ground that booking.com 15% fee will be included at the time of the check in, making the rate the same as on IHG site.
Well, again, the IHG BPG is proving to be a marketing pitch, nothing more.
BPG department denied the claim on the ground that booking.com 15% fee will be included at the time of the check in, making the rate the same as on IHG site.
Well, again, the IHG BPG is proving to be a marketing pitch, nothing more.
May 31, 2012, 1:16 am
#1564
Join Date: Jul 2009
Programs: *W Plat, Hyatt PLT,PC RA Plat, Virgin Gld, CO Gld, DL Gld, HH Diam, KL Gld
Posts: 280
That's complete BS quote rule #6 stating specifly that fees and taxes do not apply !
Some new practice to deny the claim. A Crowne Plaza listed on IHG is $280+tax around 16% (the lowest). Booking.com is showing a $243 rate, for the same exact room. The small print is showing that "15% service fee is not included". When you go and book on booking.com, there is no service fee, so the price will be $243+tax payable at the hotel when you check in.
BPG department denied the claim on the ground that booking.com 15% fee will be included at the time of the check in, making the rate the same as on IHG site.
Well, again, the IHG BPG is proving to be a marketing pitch, nothing more.
BPG department denied the claim on the ground that booking.com 15% fee will be included at the time of the check in, making the rate the same as on IHG site.
Well, again, the IHG BPG is proving to be a marketing pitch, nothing more.
May 31, 2012, 1:58 pm
#1565
Join Date: Nov 2007
Programs: LH*G, FB*G, IC *free minibar*, SLH, RC 5C-Club, LHW, and a lot of others
Posts: 536
IC Singapore
A few weeks ago I have found a lower rate for the shophouse suite at the IC SIN. I had 2 active bookings with the IC back then - one for 1 person, the other for 2 persons, both for the same suite but under different accounts.
Then I called the BRG desk, got the claim approved as a valid claim. Next day, I got a mail from the BRG desk saying that my reservation is not valid anymore because it got changed from 2 to 3 persons! I just thought: what the hell is going on here. I haven't done anything...
It seems that the hotel combined the 2 bookings to one single booking and therefore it was not valid anymore :s Funny innit!?
Then I called the BRG desk, got the claim approved as a valid claim. Next day, I got a mail from the BRG desk saying that my reservation is not valid anymore because it got changed from 2 to 3 persons! I just thought: what the hell is going on here. I haven't done anything...
It seems that the hotel combined the 2 bookings to one single booking and therefore it was not valid anymore :s Funny innit!?
May 31, 2012, 5:58 pm
#1566
Join Date: Nov 2010
Posts: 496
A few weeks ago I have found a lower rate for the shophouse suite at the IC SIN. I had 2 active bookings with the IC back then - one for 1 person, the other for 2 persons, both for the same suite but under different accounts.
Then I called the BRG desk, got the claim approved as a valid claim. Next day, I got a mail from the BRG desk saying that my reservation is not valid anymore because it got changed from 2 to 3 persons! I just thought: what the hell is going on here. I haven't done anything...
It seems that the hotel combined the 2 bookings to one single booking and therefore it was not valid anymore :s Funny innit!?
Then I called the BRG desk, got the claim approved as a valid claim. Next day, I got a mail from the BRG desk saying that my reservation is not valid anymore because it got changed from 2 to 3 persons! I just thought: what the hell is going on here. I haven't done anything...
It seems that the hotel combined the 2 bookings to one single booking and therefore it was not valid anymore :s Funny innit!?
The only reason that I can think of is that both reservations are under the same name. If it is the case, Priority Club may even simply combines two accounts because the terms and conditions of Priority Club membership forbid any person to have two active accounts. Also, all claims but the first one are to be disqualified under this hypothesis.
May 31, 2012, 6:03 pm
#1567
Join Date: Nov 2010
Posts: 496
That's not true. I have claimed a BRG with an advance purchase rate at a hotel in February, but the prices on the third-party website and IHG website had stayed the same for at least six more days until the advance purchase rate was taken down as time approached.
Jun 1, 2012, 2:41 am
#1568
Join Date: Nov 2007
Programs: LH*G, FB*G, IC *free minibar*, SLH, RC 5C-Club, LHW, and a lot of others
Posts: 536
I wonder if the hotel can combine two bookings in different accounts. It will lead to potential complications of financial and legal issues. For example, who will be responsible for compensation if something wrong happens in the room? (I don't mean you will break anything there.)
The only reason that I can think of is that both reservations are under the same name. If it is the case, Priority Club may even simply combines two accounts because the terms and conditions of Priority Club membership forbid any person to have two active accounts. Also, all claims but the first one are to be disqualified under this hypothesis.
The only reason that I can think of is that both reservations are under the same name. If it is the case, Priority Club may even simply combines two accounts because the terms and conditions of Priority Club membership forbid any person to have two active accounts. Also, all claims but the first one are to be disqualified under this hypothesis.
Jun 1, 2012, 4:07 am
#1569
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Correction of the anomaly is the reaction I'd expect if IHG are using their "guarantee" to police hotels' distribution strategies.
Jun 1, 2012, 5:47 pm
#1570
Join Date: Nov 2010
Posts: 496
The 3rd-party reference for my successful BRG claim was removed within 24-hours. It was a $300+ room offered for a little over $200 elsewhere.
Correction of the anomaly is the reaction I'd expect if IHG are using their "guarantee" to police hotels' distribution strategies.
Correction of the anomaly is the reaction I'd expect if IHG are using their "guarantee" to police hotels' distribution strategies.
Jun 3, 2012, 12:29 am
#1571
Join Date: Nov 2010
Posts: 1,653
Thank you for confirming what I said. Since your booking in February things have changed. Policy then was not to publish finds. This has changed to publish all changes since IHG take down better price immediately and are now setup to do this during the claim process.
Jun 3, 2012, 2:06 am
#1572
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,710
The one I found, claimed and posted in late April was still available several days later...
Jun 4, 2012, 8:03 am
#1574
Join Date: Jan 2009
Location: US
Programs: KLM Gold, DL Silver
Posts: 744
Oh, there's another one:
A hotel on IHG is 333+taxes, easytobook.com is "giving" 2% discount of that showing the IHG and then reducing 2%. (They get that back on the paying page, in the form of $6+ "booking fee", cheeky .......s).
However, while I was looking at that screen with a red sign that said 2% off, the BRG person, did not see that on their end, and claimed that easytobook.com is showing the same $333 as the IHG.
I mean, how can that be? Is it possible that easytobook.com is playing with the IP, not showing the IHG the prices they are selling their properties?
A hotel on IHG is 333+taxes, easytobook.com is "giving" 2% discount of that showing the IHG and then reducing 2%. (They get that back on the paying page, in the form of $6+ "booking fee", cheeky .......s).
However, while I was looking at that screen with a red sign that said 2% off, the BRG person, did not see that on their end, and claimed that easytobook.com is showing the same $333 as the IHG.
I mean, how can that be? Is it possible that easytobook.com is playing with the IP, not showing the IHG the prices they are selling their properties?
Jun 4, 2012, 8:26 am
#1575
Join Date: Aug 2010
Location: Portland, ME
Posts: 344
Oh, there's another one:
A hotel on IHG is 333+taxes, easytobook.com is "giving" 2% discount of that showing the IHG and then reducing 2%. (They get that back on the paying page, in the form of $6+ "booking fee", cheeky .......s).
However, while I was looking at that screen with a red sign that said 2% off, the BRG person, did not see that on their end, and claimed that easytobook.com is showing the same $333 as the IHG.
I mean, how can that be? Is it possible that easytobook.com is playing with the IP, not showing the IHG the prices they are selling their properties?
A hotel on IHG is 333+taxes, easytobook.com is "giving" 2% discount of that showing the IHG and then reducing 2%. (They get that back on the paying page, in the form of $6+ "booking fee", cheeky .......s).
However, while I was looking at that screen with a red sign that said 2% off, the BRG person, did not see that on their end, and claimed that easytobook.com is showing the same $333 as the IHG.
I mean, how can that be? Is it possible that easytobook.com is playing with the IP, not showing the IHG the prices they are selling their properties?