Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Mar 29, 2012, 7:40 am
#1411
Join Date: Mar 2007
Location: Germany
Programs: Marriott Plat., HHonors gold, IHG Plat., Accor gold, IC Amb, Hertz #1 club, Sixt plat.
Posts: 359
I booked 2 nights at an IC, at a pretty high price (best flexible rate, as there was no best advance rate)
Found on another site a rate for the same day/same category 50% cheaper.
I made a call at the service.
It took 10+ minutes to have an answer, and 35 minutes in total to have this answer:
Matching Terms. All price or rate terms, including, but not limited to pre-payment, deposit or other requirements must be equal to or more restrictive than the terms found on an IHG website to be used for comparison. For example, when you book a room that may be cancelled without penalty on an IHG website, you may not compare it to a room with a pre-paid or non-refundable price on a non-IHG website. If, however, you book a pre-paid or non-refundable rate on an IHG website, you may compare it to a cancellable or refundable rate on a non-IHG website.
Please be advised that the cancellation policy at www.XXX.com states that guest has the option to cancel the reservation on or before 05 April 2012, otherwise one-night payment applies.
On the other hand, you have the option of cancelling your booked reservation in our website on or before 6:00 PM (local hotel time) on arrival date itself, 06 April 2012 (Friday). This is applicable should you proceed to book your reservation under Best Flexible Rate.
Nonetheless, since the lower rate found is more restrictive compared to IHG website, your claim won’t qualify for the Best Price Guarantee.
Thank you for taking the time reading this mail.
Should you have further questions regarding the specific Terms and Conditions of the program, you may visit: http://www.ichotelsgroup.com/ihg/hot...care/bwc_lp/tc
Found on another site a rate for the same day/same category 50% cheaper.
I made a call at the service.
It took 10+ minutes to have an answer, and 35 minutes in total to have this answer:
Matching Terms. All price or rate terms, including, but not limited to pre-payment, deposit or other requirements must be equal to or more restrictive than the terms found on an IHG website to be used for comparison. For example, when you book a room that may be cancelled without penalty on an IHG website, you may not compare it to a room with a pre-paid or non-refundable price on a non-IHG website. If, however, you book a pre-paid or non-refundable rate on an IHG website, you may compare it to a cancellable or refundable rate on a non-IHG website.
Please be advised that the cancellation policy at www.XXX.com states that guest has the option to cancel the reservation on or before 05 April 2012, otherwise one-night payment applies.
On the other hand, you have the option of cancelling your booked reservation in our website on or before 6:00 PM (local hotel time) on arrival date itself, 06 April 2012 (Friday). This is applicable should you proceed to book your reservation under Best Flexible Rate.
Nonetheless, since the lower rate found is more restrictive compared to IHG website, your claim won’t qualify for the Best Price Guarantee.
Thank you for taking the time reading this mail.
Should you have further questions regarding the specific Terms and Conditions of the program, you may visit: http://www.ichotelsgroup.com/ihg/hot...care/bwc_lp/tc
Hope you could cancel the expensive reservation as it was best flex and book the 50% cheaper one. So no reason for a claim. Or were you just curious if a claim would work?
Mar 29, 2012, 8:32 am
#1412
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,937
2. If the claim had worked, I would have had the first night free and the second night based on the rate offered by other site
Mar 29, 2012, 12:14 pm
#1413
A FlyerTalk Posting Legend
Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Posts: 51,027
But it obviously didn't meet the BRG terms, as the other rate was far more restrictive in regards to when you could cancel it.
Mar 29, 2012, 12:57 pm
#1414
Join Date: Mar 2010
Location: New York, NY
Programs: The Golden status boy
Posts: 854
Mar 29, 2012, 1:24 pm
#1415
Join Date: Dec 2008
Posts: 197
I booked 2 nights at an IC, at a pretty high price (best flexible rate, as there was no best advance rate)
Found on another site a rate for the same day/same category 50% cheaper.
I made a call at the service.
It took 10+ minutes to have an answer, and 35 minutes in total to have this answer:
Matching Terms. All price or rate terms, including, but not limited to pre-payment, deposit or other requirements must be equal to or more restrictive than the terms found on an IHG website to be used for comparison. For example, when you book a room that may be cancelled without penalty on an IHG website, you may not compare it to a room with a pre-paid or non-refundable price on a non-IHG website. If, however, you book a pre-paid or non-refundable rate on an IHG website, you may compare it to a cancellable or refundable rate on a non-IHG website.
Please be advised that the cancellation policy at www.XXX.com states that guest has the option to cancel the reservation on or before 05 April 2012, otherwise one-night payment applies.
On the other hand, you have the option of cancelling your booked reservation in our website on or before 6:00 PM (local hotel time) on arrival date itself, 06 April 2012 (Friday). This is applicable should you proceed to book your reservation under Best Flexible Rate.
Nonetheless, since the lower rate found is more restrictive compared to IHG website, your claim won’t qualify for the Best Price Guarantee.
Thank you for taking the time reading this mail.
Should you have further questions regarding the specific Terms and Conditions of the program, you may visit: http://www.ichotelsgroup.com/ihg/hot...care/bwc_lp/tc
Found on another site a rate for the same day/same category 50% cheaper.
I made a call at the service.
It took 10+ minutes to have an answer, and 35 minutes in total to have this answer:
Matching Terms. All price or rate terms, including, but not limited to pre-payment, deposit or other requirements must be equal to or more restrictive than the terms found on an IHG website to be used for comparison. For example, when you book a room that may be cancelled without penalty on an IHG website, you may not compare it to a room with a pre-paid or non-refundable price on a non-IHG website. If, however, you book a pre-paid or non-refundable rate on an IHG website, you may compare it to a cancellable or refundable rate on a non-IHG website.
Please be advised that the cancellation policy at www.XXX.com states that guest has the option to cancel the reservation on or before 05 April 2012, otherwise one-night payment applies.
On the other hand, you have the option of cancelling your booked reservation in our website on or before 6:00 PM (local hotel time) on arrival date itself, 06 April 2012 (Friday). This is applicable should you proceed to book your reservation under Best Flexible Rate.
Nonetheless, since the lower rate found is more restrictive compared to IHG website, your claim won’t qualify for the Best Price Guarantee.
Thank you for taking the time reading this mail.
Should you have further questions regarding the specific Terms and Conditions of the program, you may visit: http://www.ichotelsgroup.com/ihg/hot...care/bwc_lp/tc
Mar 30, 2012, 6:48 am
#1416
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,937
Mar 30, 2012, 6:51 am
#1417
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,937
I can cancel the booking for free before 05th April 2012 with the cheapest rate, and before 6:00 PM (local hotel time) on arrival date itself, 06th April 2012, with IHG rate.
Mar 30, 2012, 3:17 pm
#1418
A FlyerTalk Posting Legend
Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Posts: 51,027
Yes, so you have to cancel a day in advance with the lowest rate, day of with the IHG rate. That's at least more restrictive, which is why it wouldn't qualify.
Mar 30, 2012, 6:12 pm
#1419
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,060
Just stayed on BRG at HI SFO, and we had 2 roooms approved by BRG. When we were checking in, the GM has changed one of the comp room to pay room. We showed them our e-mails but then the GM came out and tried to tell us that we can only take 1 comp room per person (even though we showed him the e-mail from the BRG dept).
Anyway we told him that we are ok with 1 room. The worst was the room, very worn and old. The sensor in the toilet turns off every 20 mins regardless of activity, towels were old and worn (I would use them to swipe floor and I'm a savvy person), the bed made noise when you turn. Basically it's worse than a super 8.
We have one more night there before going home - the only reason we'll by there for another night is that it's free.
Anyway we told him that we are ok with 1 room. The worst was the room, very worn and old. The sensor in the toilet turns off every 20 mins regardless of activity, towels were old and worn (I would use them to swipe floor and I'm a savvy person), the bed made noise when you turn. Basically it's worse than a super 8.
We have one more night there before going home - the only reason we'll by there for another night is that it's free.
Mar 31, 2012, 4:03 am
#1420
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,810
Just stayed on BRG at HI SFO, and we had 2 roooms approved by BRG. When we were checking in, the GM has changed one of the comp room to pay room. We showed them our e-mails but then the GM came out and tried to tell us that we can only take 1 comp room per person (even though we showed him the e-mail from the BRG dept).
We have one more night there before going home - the only reason we'll by there for another night is that it's free.
We have one more night there before going home - the only reason we'll by there for another night is that it's free.
If you were trying to book as a couple, first persons booked the first night, and 2nd person booked the 2nd night, then that IS excluded from the t&c although being creative at checkin for the two separate stays would likely allow you to do it.
Mar 31, 2012, 11:05 am
#1421
Join Date: Mar 2012
Posts: 94
I was booking a classic room at the Intercontinental in Paris for Easter. I was confident that the rates on www.intercontinental.com were the lowest ones as they advertise.
However, this classic room costs as of today:
342,55 EUR on www.getaroom.com (CANCEL 1 DAY BEFORE ARRIVAL)
375,00 EUR on www.getaroom.com (CANCEL ON THE DAY OF ARRIVAL)
375,00 EUR on www.intercontinental.com (CANCEL ON THE DAY OF ARRIVAL)
Of course, all possible claims would not be honored as the conditions of the cheaper website are a tiny bit more restrictive. But was this new Best Price Guarantee never made to obtain confidence in their lowest rates?
However, this classic room costs as of today:
342,55 EUR on www.getaroom.com (CANCEL 1 DAY BEFORE ARRIVAL)
375,00 EUR on www.getaroom.com (CANCEL ON THE DAY OF ARRIVAL)
375,00 EUR on www.intercontinental.com (CANCEL ON THE DAY OF ARRIVAL)
Of course, all possible claims would not be honored as the conditions of the cheaper website are a tiny bit more restrictive. But was this new Best Price Guarantee never made to obtain confidence in their lowest rates?
Mar 31, 2012, 4:20 pm
#1422
Join Date: Dec 2008
Posts: 197
I was booking a classic room at the Intercontinental in Paris for Easter. I was confident that the rates on www.intercontinental.com were the lowest ones as they advertise.
However, this classic room costs as of today:
342,55 EUR on www.getaroom.com (CANCEL 1 DAY BEFORE ARRIVAL)
375,00 EUR on www.getaroom.com (CANCEL ON THE DAY OF ARRIVAL)
375,00 EUR on www.intercontinental.com (CANCEL ON THE DAY OF ARRIVAL)
Of course, all possible claims would not be honored as the conditions of the cheaper website are a tiny bit more restrictive. But was this new Best Price Guarantee never made to obtain confidence in their lowest rates?
However, this classic room costs as of today:
342,55 EUR on www.getaroom.com (CANCEL 1 DAY BEFORE ARRIVAL)
375,00 EUR on www.getaroom.com (CANCEL ON THE DAY OF ARRIVAL)
375,00 EUR on www.intercontinental.com (CANCEL ON THE DAY OF ARRIVAL)
Of course, all possible claims would not be honored as the conditions of the cheaper website are a tiny bit more restrictive. But was this new Best Price Guarantee never made to obtain confidence in their lowest rates?
Mar 31, 2012, 9:33 pm
#1423
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,060
it's not totally clear from the BRP t&c but the "1 free night per name on the reservation " rule probably excludes two rooms on 1 reservation both having the first (same date) night free. Of course if the both of you had made separate reservations then you would have gotten the first night free (same date) in each room.
If you were trying to book as a couple, first persons booked the first night, and 2nd person booked the 2nd night, then that IS excluded from the t&c although being creative at checkin for the two separate stays would likely allow you to do it.
If you were trying to book as a couple, first persons booked the first night, and 2nd person booked the 2nd night, then that IS excluded from the t&c although being creative at checkin for the two separate stays would likely allow you to do it.
Apr 1, 2012, 7:47 pm
#1424
Join Date: Feb 2010
Posts: 15
Any one noticed the T&C of BRG?
http://www.priorityclub.com/rewards/...rms-conditions
10. Free Night Restrictions. In the event of a valid claim, the award of a free night is limited to one free night per the name on the reservation for any thirty day period between reservation check-in dates. In addition, in the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee. ANA hotels are not eligible for Best Price Guarantee rooms, however, all other IHG hotels on the ANAIHG website are eligible.
Does this mean you can NOT get two free nights between 30 days?
http://www.priorityclub.com/rewards/...rms-conditions
10. Free Night Restrictions. In the event of a valid claim, the award of a free night is limited to one free night per the name on the reservation for any thirty day period between reservation check-in dates. In addition, in the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee. ANA hotels are not eligible for Best Price Guarantee rooms, however, all other IHG hotels on the ANAIHG website are eligible.
Does this mean you can NOT get two free nights between 30 days?
Apr 1, 2012, 8:31 pm
#1425
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,304
Any one noticed the T&C of BRG?
http://www.priorityclub.com/rewards/...rms-conditions
10. Free Night Restrictions. In the event of a valid claim, the award of a free night is limited to one free night per the name on the reservation for any thirty day period between reservation check-in dates. In addition, in the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee. ANA hotels are not eligible for Best Price Guarantee rooms, however, all other IHG hotels on the ANAIHG website are eligible.
Does this mean you can NOT get two free nights between 30 days?
http://www.priorityclub.com/rewards/...rms-conditions
10. Free Night Restrictions. In the event of a valid claim, the award of a free night is limited to one free night per the name on the reservation for any thirty day period between reservation check-in dates. In addition, in the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified. Valid government issued ID is required upon check-in that matches the name found on the reservation. Employees of any IHG company or employees at any IHG hotel are not eligible for the Best Price Guarantee. ANA hotels are not eligible for Best Price Guarantee rooms, however, all other IHG hotels on the ANAIHG website are eligible.
Does this mean you can NOT get two free nights between 30 days?
