India-based Airlines Chai Stall
#3271
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,178
fr.co.in's ssl cert has expired, so my browser is going nuts if I click on your link
Love the details, but the person certainly had no issues with colors
Love the details, but the person certainly had no issues with colors
#3273
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
#3274
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
all in all, the process could have been easier but it wasn't too bad in the end....
#3275
Join Date: Sep 2009
Location: Somewhere near a Airstrip
Programs: BAEC Gold, Hilton Gold, Marriot Platinum
Posts: 647
#3276
AI: Customer service
Hi,
Just recently did a few internal India flights with AI. (chose them due to my *G status).
Anyway, just one word - horrible - especially ground service.
@ HYD - during boarding, they did an announcement that *G can priority board, but when I managed to get myself to the front of the gate, I was told no (they were boarding by rows and had a sort of person checking the BP's before being let through the e-gates) - made me feel so bad standing in the way of everyone boarding.
Furthermore, saw a chap get upgraded right in front of me. I for certain know that he had no status or any FFP# (as I saw his BP) and he was surprised by it. Not sure how they do the upgrade process.
@ DEL - had to make a ticket change, but in the end having to cancel and purchase a new one. There was some terminal issue when paying with the credit card, but they still issued me an e-tix. I managed to do online check in, but on the day of departure, they called me at 6 am (my flight was at midday) to tell me that they could not process my card.
When I arrived @ DEL and went to the ticket counter. I requested to directly speak to the supervisor and the chap working behind the counter was as arrogant as hell. He insisted that I tell him my problem and than he started accusing me of not wanting to pay for my ticket. I stood on my grounds and requested his supervisor which did come. Although I informed him about the attitude of his colleague, totally no apologetic intentions from him.
And when this got sorted out, my chosen seats during online check-in was gone. (also no idea how they distribute seats as when boarding was completed, there were a couple of rows in at the back of J-class empty - a few people took those seat up. I asked the FA earlier if I could move over there, but was told not after take-off, but those passengers that moved before departure they were not asked to move back to their assigned seats)
I did post in generic form the horrible AI ground service on AI FB's page - and well, well, they removed my posts from the FB page. Did it 3-4 times and all got removed.
What a joke this airline is. Guess the next time I will just use 9W or Vistara to give them a try.
Am wondering if these are common experience with AI or just my bad luck. (I had some issue 2 years ago when I flew with AI, thought I will give them a chance again, but sadly nothing has changed much)
Cheers!
Just recently did a few internal India flights with AI. (chose them due to my *G status).
Anyway, just one word - horrible - especially ground service.
@ HYD - during boarding, they did an announcement that *G can priority board, but when I managed to get myself to the front of the gate, I was told no (they were boarding by rows and had a sort of person checking the BP's before being let through the e-gates) - made me feel so bad standing in the way of everyone boarding.
Furthermore, saw a chap get upgraded right in front of me. I for certain know that he had no status or any FFP# (as I saw his BP) and he was surprised by it. Not sure how they do the upgrade process.
@ DEL - had to make a ticket change, but in the end having to cancel and purchase a new one. There was some terminal issue when paying with the credit card, but they still issued me an e-tix. I managed to do online check in, but on the day of departure, they called me at 6 am (my flight was at midday) to tell me that they could not process my card.
When I arrived @ DEL and went to the ticket counter. I requested to directly speak to the supervisor and the chap working behind the counter was as arrogant as hell. He insisted that I tell him my problem and than he started accusing me of not wanting to pay for my ticket. I stood on my grounds and requested his supervisor which did come. Although I informed him about the attitude of his colleague, totally no apologetic intentions from him.
And when this got sorted out, my chosen seats during online check-in was gone. (also no idea how they distribute seats as when boarding was completed, there were a couple of rows in at the back of J-class empty - a few people took those seat up. I asked the FA earlier if I could move over there, but was told not after take-off, but those passengers that moved before departure they were not asked to move back to their assigned seats)
I did post in generic form the horrible AI ground service on AI FB's page - and well, well, they removed my posts from the FB page. Did it 3-4 times and all got removed.
What a joke this airline is. Guess the next time I will just use 9W or Vistara to give them a try.
Am wondering if these are common experience with AI or just my bad luck. (I had some issue 2 years ago when I flew with AI, thought I will give them a chance again, but sadly nothing has changed much)
Cheers!
Last edited by nldogbert; May 18, 2017 at 1:40 am
#3277
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
...What a joke this airline is. Guess the next time I will just use 9W or Vistara to give them a try.
Am wondering if these are common experience with AI or just my bad luck. (I had some issue 2 years ago when I flew with AI, thought I will give them a chance again, but sadly nothing has changed much)
Am wondering if these are common experience with AI or just my bad luck. (I had some issue 2 years ago when I flew with AI, thought I will give them a chance again, but sadly nothing has changed much)
(I don't get to fly myself any longer, but we don't put many people on AI domestically anyway - as they hardly serve any destinations we need to get to and at the times we need to fly)
Maybe their clamping down on their out of control expenses (employees) is resulting in this sort of behavior...
#3278
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
@ HYD - during boarding, they did an announcement that *G can priority board, but when I managed to get myself to the front of the gate, I was told no (they were boarding by rows and had a sort of person checking the BP's before being let through the e-gates) - made me feel so bad standing in the way of everyone boarding.
(also no idea how they distribute seats as when boarding was completed, there were a couple of rows in at the back of J-class empty - a few people took those seat up. I asked the FA earlier if I could move over there, but was told not after take-off, but those passengers that moved before departure they were not asked to move back to their assigned seats)
if you are talking about the first row in economy (the rows directly behind business class) then anyone can move there if they are empty....its sort of first come first serve since ai doesn't bother who sits there if they are empty....
in general i get pretty good service in the air with ai....i'm mostly flying in business but even my economy flights are pretty uneventful....but having said that, i only fly them because their routes & timings work out best for me....if i had the option of flying with another airline then i would probably shift most of my flights to 9w....
#3279
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
I flew them once 1.5-2 years ago and was surprised at how good the onboard biz service was - but based on your experience I think that they are going back to their old ways.
(I don't get to fly myself any longer, but we don't put many people on AI domestically anyway - as they hardly serve any destinations we need to get to and at the times we need to fly)
Maybe their clamping down on their out of control expenses (employees) is resulting in this sort of behavior...
(I don't get to fly myself any longer, but we don't put many people on AI domestically anyway - as they hardly serve any destinations we need to get to and at the times we need to fly)
Maybe their clamping down on their out of control expenses (employees) is resulting in this sort of behavior...
#3280
As for the seat - yeah my flights were in Economy (ridiculous prices to fly Business for those short sectors). So it's strange that I was told only to swap after take off (when the plane was still on the ground with the jet bridge connected and no passengers were boarding anymore).
You are right, when things goes ok - it is not such a bad airline, especially in Biz. But when you need some support this is where things goes into their territory without a care for customer (when this should be their main goal)
Cheers!
#3281
Join Date: Aug 2015
Posts: 12
Here's Jet Airways taking away one more privilege (pun intended) from Jet Privilege members, as communicated through email sent to JP members:
When booked in front rows, it was very convenient to board quickly and settle down. This goes now since front seating zone will board the last. Disappointing indeed.
All JetPrivilege Platinum and Gold members when travelling in Economy, will continue to use the Priority lane for boarding upon announcement of their seating zone.
#3282
Join Date: Mar 2011
Location: BOS
Programs: BA Gold, AA Platinum, SQ Gold, Marriott Titanium
Posts: 1,582
AI definitely lacks consistency. My flight 314 to HKG last night was terrible. There were less than 6 passengers in J, but I had to ask multiple times to even get water. Actually, first time I walked up to ask for water, and was told we are bringing it to your seat in a minute which never happened. Was able to get it after hitting the call twice and asking for water
On the other hand my flight on the same route last week was excellent.
On the other hand my flight on the same route last week was excellent.
#3283
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
9W Seating
Hello' have to take 9W in J DOH - BOM in Nov.Equipment shows as 739 .
Reclining seats only ...Seat Guru comments are no video.
1 No AVOD, true ?
2 Arrives BOM at 4.50 AM. Which terminal does it use ? How is the traffic outside for drier to pick us up ?
Thanks.
Reclining seats only ...Seat Guru comments are no video.
1 No AVOD, true ?
2 Arrives BOM at 4.50 AM. Which terminal does it use ? How is the traffic outside for drier to pick us up ?
Thanks.
#3285
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883